Do Even when the golds get rough Charlotte's smile is more than enough Charlotte, Charlotte, my shining star Where Working hard and raving the bar Keeping drivers in their place with a friendly steady grace Shout it, shout it, dear heart, she Cheer, we're so lucky to have you here Checking papers so to slow Making sure the drivers know Every detail in her hands She's the queen of all commands, Through busy days she stands so tall Ooh, grace and strength she gives her all Ooh, even when the customers fight