Making sure the driver knows Every detail in her hands She's the queen of all commands Through busy days, she stands at home Grace and strength, she gives her all Even when the customers fight Charlotte's all is shining bright Shining, shining our shining star Working hard and raising the marks Keeping drivers in the place with a friendly steady grace Oh, Charlotte, Charlotte, hear my cheer We're so lucky to have you here Yeah Every call she makes it right Turning chaos into light We all know we can depend Show the glow