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Transcript #5127

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Status: completed · Language: en · Source: Office Audio · Captured: 2026-05-21 12:08:48 · Basically, they're saying that they don't cancel the insurance automatically. They leave it as going on for the next sev

Damoon

Basically, they're saying that they don't cancel the insurance automatically.

2026-05-21 12:08:48 - 2026-05-21 12:08:53
Damoon

They leave it as going on for the next seven days because of the payment.

2026-05-21 12:08:53 - 2026-05-21 12:08:57
Damoon

So the policy still is carry on, but you have time, seven days to pay.

2026-05-21 12:08:57 - 2026-05-21 12:09:02
Damoon

And that cooling off is 14 days from renewal day, which is last night.

2026-05-21 12:09:03 - 2026-05-21 12:09:08
Damoon

So basically, I am insured now, but it's payable.

2026-05-21 12:09:08 - 2026-05-21 12:09:12
Damoon

And then I have 14 days or I have seven days to pay,

2026-05-21 12:09:12 - 2026-05-21 12:09:17
Damoon

but still I need to pay for those things.

2026-05-21 12:09:17 - 2026-05-21 12:09:19
Damoon

But there is a chance maybe in the next few days I get an update

2026-05-21 12:09:19 - 2026-05-21 12:09:24
Damoon

and I don't have to pay this much.

2026-05-21 12:09:24 - 2026-05-21 12:09:25
Damoon

But in 14 days, if I decided to finish anyway, they're going to return

2026-05-21 12:09:26 - 2026-05-21 12:09:30
Sarah

and they just work that 14 days, 10 days, whatever is left.

2026-05-21 12:09:30 - 2026-05-21 12:09:34
Damoon

So I am insured now until seven days.

2026-05-21 12:09:35 - 2026-05-21 12:09:39
Damoon

I should ask him to send me an email or something to make sure I'm in.

2026-05-21 12:09:39 - 2026-05-21 12:09:42
Damoon

Because then otherwise maybe they cost me that much.

2026-05-21 12:09:43 - 2026-05-21 12:09:46
Damoon

And in the other thing, to not risk it, maybe I can pay because regardless,

2026-05-21 12:09:47 - 2026-05-21 12:09:51
Damoon

I have to pay for this few days from now, whatever I'm using.

2026-05-21 12:09:52 - 2026-05-21 12:09:55
Damoon

And before 14 days, make a decision.

2026-05-21 12:09:56 - 2026-05-21 12:09:58
Sarah

So is it taken out of the week?

2026-05-21 12:09:58 - 2026-05-21 12:10:00
Damoon

Because it comes to that, maybe I said I'm returning the car even, whatever.

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Damoon

So I just put the insurance on hold to see what's happened.

2026-05-21 12:10:03 - 2026-05-21 12:10:07
Sarah

So if you did make that payment today, then you can still cancel it in 14 days anyway?

2026-05-21 12:10:07 - 2026-05-21 12:10:11
Sarah

Yeah, yeah, yeah.

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Damoon

So it doesn't matter which day from today to the next seven days.

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Damoon

And you're just doing it?

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Sarah

It's an instalment, like a monthly instalment anyway.

2026-05-21 12:10:17 - 2026-05-21 12:10:19
Damoon

No, because last time I paid altogether that they quoted me for one go.

2026-05-21 12:10:19 - 2026-05-21 12:10:25
Damoon

If they want to instalment, it's going to be more.

2026-05-21 12:10:26 - 2026-05-21 12:10:28
Damoon

So is it going to be like a thousand pounds?

2026-05-21 12:10:28 - 2026-05-21 12:10:30
Damoon

Yeah, one time.

2026-05-21 12:10:31 - 2026-05-21 12:10:31
Damoon

It's okay because I was on site, something like this, to pay for it.

2026-05-21 12:10:32 - 2026-05-21 12:10:37
Damoon

Could you ask them if they could change it to, how much would it be for a monthly policy?

2026-05-21 12:10:37 - 2026-05-21 12:10:41
Sarah

And then, you know, it's not as much.

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Damoon

You know, one question is,

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Damoon

if you change it to a monthly payment, how much would change?

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Damoon

Would it be the same price or would you can't at this point?

2026-05-21 12:10:51 - 2026-05-21 12:10:56
Damoon

Ah, so I have to pay all in one.

2026-05-21 12:10:58 - 2026-05-21 12:11:00
Damoon

Yeah.

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Sarah

Confirmation from your department.

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Damoon

Yeah.

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Damoon

Just, yeah.

2026-05-21 12:11:09 - 2026-05-21 12:11:12
Damoon

You know, the only things I'm a bit concerned, like if, because you're having a higher car,

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Damoon

if I wasn't insured.

2026-05-21 12:11:19 - 2026-05-21 12:11:22
Damoon

Because in the morning, your colleague told me, like, you're not, your policy is run out.

2026-05-21 12:11:22 - 2026-05-21 12:11:27
Damoon

But if I could receive some email or some confirmation that.

2026-05-21 12:11:29 - 2026-05-21 12:11:35
Damoon

.

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Sarah

And even for example, did he?

2026-05-21 12:11:37 - 2026-05-21 12:11:38
Damoon

And two, they sent the wrong one.

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Damoon

So it's not on the.

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Damoon

It's not on the .

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Sarah

It's in the back.

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Sarah

So I'm just trying to find out.

2026-05-21 12:11:47 - 2026-05-21 12:11:48
Sarah

Yes.

2026-05-21 12:11:49 - 2026-05-21 12:11:49
Damoon

But did you email that?

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Damoon

Yeah.

2026-05-21 12:12:00 - 2026-05-21 12:12:00
Damoon

All right.

2026-05-21 12:12:00 - 2026-05-21 12:12:08
Damoon

So it's possibly gone to, yeah, gone to my wife's email.

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Damoon

Is it S-A-H-A-R-S-F-F-A-T-Y-O-T-O-N.

2026-05-21 12:12:12 - 2026-05-21 12:12:15
Damoon

Yes.

2026-05-21 12:12:16 - 2026-05-21 12:12:16
Damoon

So it's possibly gone to that one.

2026-05-21 12:12:16 - 2026-05-21 12:12:18
Sarah

All right then.

2026-05-21 12:12:24 - 2026-05-21 12:12:27
Damoon

Okay.

2026-05-21 12:12:27 - 2026-05-21 12:12:27
Damoon

In that case, so that's, that's confirmed that.

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Damoon

So I'll discuss with my partner.

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Damoon

I have time.

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Damoon

And so it's, it's fine to drive the higher car and it's covered.

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Damoon

Why is it covered?

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Damoon

Because it's not covered in the American National, yeah, of course.

2026-05-21 12:12:42 - 2026-05-21 12:12:44
Damoon

Oh, which is, which is.

2026-05-21 12:12:44 - 2026-05-21 12:12:45
Damoon

All right then.

2026-05-21 12:12:45 - 2026-05-21 12:12:46
Damoon

Okay.

2026-05-21 12:12:46 - 2026-05-21 12:12:46
Damoon

Thank you.

2026-05-21 12:12:46 - 2026-05-21 12:12:47
Damoon

Thank you for your information.

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Damoon

At least I know what to do now.

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Damoon

And then next time I call, it's being made up.

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Sarah

Do you want to drop your shift?

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Damoon

I will make a call.

2026-05-21 12:12:55 - 2026-05-21 12:12:56
Damoon

No, you don't have to.

2026-05-21 12:12:56 - 2026-05-21 12:12:56
Damoon

All right.

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Damoon

I've got three pounds.

2026-05-21 12:12:57 - 2026-05-21 12:12:58
Damoon

Thank you.

2026-05-21 12:12:58 - 2026-05-21 12:12:58
Damoon

All right.

2026-05-21 12:12:58 - 2026-05-21 12:12:59
Damoon

All right.

2026-05-21 12:13:00 - 2026-05-21 12:13:01
Damoon

I think they left it in the back.

2026-05-21 12:13:01 - 2026-05-21 12:13:03
Sarah

I'm not going to get it.

2026-05-21 12:13:04 - 2026-05-21 12:13:05
Damoon

That ought to be.

2026-05-21 12:13:08 - 2026-05-21 12:13:09
Damoon

All right.

2026-05-21 12:13:10 - 2026-05-21 12:13:10
Damoon

I'm just going to sit here and not let you find it in the door.

2026-05-21 12:13:11 - 2026-05-21 12:13:17
Damoon

Okay.

2026-05-21 12:13:17 - 2026-05-21 12:13:18
Damoon

It's all right.

2026-05-21 12:13:18 - 2026-05-21 12:13:18
Sarah

I'm going to.

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Diarization Windows

Damoon

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Segment 1
Sarah

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Segment 2
Sarah

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Sarah

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Damoon

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Sarah

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Damoon

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Damoon

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Sarah

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Damoon

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Sarah

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Damoon

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Sarah

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Damoon

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Damoon

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Sarah

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Sarah

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Damoon

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Sarah

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Damoon

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Sarah

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Damoon

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Sarah

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Damoon

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Damoon

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Sarah

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Damoon

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Damoon

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Damoon

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Sarah

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Sarah

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Damoon

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Sarah

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Sarah

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Damoon

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Sarah

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Damoon

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Sarah

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Sarah

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Damoon

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Sarah

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Sarah

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Sarah

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Damoon

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Sarah

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Sarah

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Damoon

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Sarah

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Damoon

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Sarah

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Damoon

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