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Thank you for calling Wayfair.

This is Suzanne speaking.

How can I help?

Hello there.

Can I give you an order number, please?

Please, that would be very time.

kind.

Yeah, it's uh 2900 582220.

Let me have a look.

Can I also have your first and last name?

The name is Diamante Cabrioskaite.

You so much for this.

Can I also have the billing address and the email address that's on the account?

It's 41a Lawrence Hill Dennington Sheffield S252QE and the email address is D Cavaleroskaite664@gmail.com.

Thank you so much for that.

Okay, then let me have a look and I believe we're talking about the replacement part that has been back ordered.

Is it correct?

Yes, yes, we keep

Checking with every.

There's a piece missing.

Yeah, um, actually, the thing is, I'm really, really sorry to interrupt, by the way, but it's not, it's it's not from every side.

It's from the supplier side.

So when it's back ordered, it's the problem with the supplier that they cannot provide the specific parts.

So yeah, that's right.

I think every lost the original one that was coming as a power pack of

Boxes.

Uh it's just there's no date and we think this could be quite a long time, could it for the missing part?

Yeah.

It's been quite a while already.

We really thought we're gonna have this.

Yeah.

For for last weekend and my father in law is coming to stay.

It's going to leave us in a bit of a mess.

Yeah, I know.

Can't use it because the missing pieces includes the back of the song.

sofa.

So it's really not usable without that.

Yes.

I don't know if there's anything we can do to get it any quicker.

And I guess you're waiting on the supplier for the replacement.

Yeah.

but yeah, it comes as a pack

Of, you know, four pieces.

I wonder whether you're having stock that piece from another set.

Uh, the thing is that, if we're going to supply a specific part and a specific missing missing part, it will it will has to be from the same model.

We cannot get it from another model.

So,

Okay.

Yeah.

Okay.

I mean, I wonder if you have one of those in stock.

Otherwise, it's coming to a point where with no diet inside, the whole thing is useless to us.

And my partner is on about thinking about finding something else and asking to return this, but obviously that's hassle for everybody.

Yeah.

The thing is that they are back ordered.

Okay.

So actually, So actually, let me just take everything with you step by step.

Okay.

First of all, I'm going to cancel these replacement parts because they are back ordered.

So just like, you know, for the system also to open up more resolutions, I will cancel this for you.

Okay.

Okay.

Let me see.

Let me check where is it, where is it, yeah.

Okay.

Let me submit that.

Okay, so the replacement parts are actually canceled.

So you mentioned that okay, let me see.

Thinking it may not be in line with the the way they work.

But if you had the same silver in stock, then by definition, have it the piece that we need.

And perhaps your stock, your inventory could wait for the missing part to complete the set, if that made sense.

Yes.

Uh, how Cam just checking for resolution, your replacement part.

Corner sofa bed.

Okay, I'm going to have to take this again.

Let's see what is the resolution.

resolutions that the item that the system will open up, okay.

Okay.

Okay.

There's another point in it's a U shaped sophoped.

It's a U-shaped sulphur.

But it comes as an L shape I believe as well.

And I understand that built it that the

L-shaped part of it is common to both.

And the part that makes a U-shape is additional separate part.

Yeah.

Now we received the additional part, but we didn't receive the part that makes the back.

Put the.

comment about the U and the L shapes.

So if you had either the L or the U shaped one in stock, you would have the piece that we need.

Okay.

If that makes sense.

Um,

I, yeah, I, I know what you mean.

I'm just checking if there's like, you know, an availability for this.

Okay.

So I just actually documented down that the back is missing.

Okay.

And can you tell me also what else is missing?

As far as I know, it's a bit hard to explain.

The chaise long, part of it.

So it's a U shaped one, but we received the additional module to complete the U.

So assuming we were talking about the L shaped one, we don't have the

Part, which lifts up with storage, and we don't have the back.

The gas lifter?

You don't have the gas.

We don't have that part.

We have one, but it's, I think you came as the additional part, because the instructions explained that was an add on to make it your shape.

So we don't have the gas lifter that should have come with the the core part of it.

And we don't have the back.

the backrest.

We have cushions, but not the backrest.

Okay.

So actually just documented down that the back is missing and you actually don't have the gas lifter part.

Correct.

It comes in three boxes.

I'm not certain to be honest if there's anything else that should be there.

Um, it comes in three boxes and it's one of the complete boxes.

It's the one that contains the back and the gas lifter.

Um, okay.

Okay, just for,

Right now.

Okay, I will write down that the back is missing and that you don't have the gas lifter part.

Let me just let me see what is the resolution.

that the system will open up.

Let me just go for the best.

Okay.

So actually we will connect you with our manufacturer.

Okay.

And they will actually because they are the ones that are supplies us with this part.

Okay.

They will be offering ecommerce directly, yeah, I guess.

Yes, it actually, yeah, the manufacturer will be connecting to you via email within 48 working hours.

Okay.

Regarding this issue and also you will tell that your desired resolutions and we will also like offer you the desired resolution regarding this.

And yeah, that's pretty much it.

Just keep an eye on your emails and keep an eye on my account if there is any further updates, okay?

All right, I'll do that.

Thank you very much.

Okay,

You're welcome.

And also, yeah, before you go, there's something important actually.

If you can just like, you know, upload a photo of the whole sofa, just like, for them also to see, you know, what are the importants that are missing.

Yes, that would be very kind of you and very sufficient actually.

No problem.

All right, this evening, we'll do it.

Where do we?

send it?

Oh yeah, I even sent you an email right now where you can upload the picture on.

You can just like, you know, see that purple box, you will click on it, upload or browse from files, you will upload the picture there, and that's it.

So no problem.

We'll do it this evening.

Okay, perfect.

And yeah, that's pretty much it.

Do you want me to help you?

Anything else?

I don't think so.

Today, we just hope to get that piece soon and we'll have to leave you.

Yeah.

Okay, I sent it to you right now, you know, just like upload it as soon as possible so they can just like

You know, have all the missing parts.

We'll do.

Okay, no problem.

Thanks very much.

Okay, then have a wonderful day.

Thank you for calling me.

Thank you.

Bye.