If you need to report a breakdown and you're not on a motorway or dual carriageway, we recommend going online to theaa.com/businessbreakdown.

It's quick and easy and you'll get the help you need in no time.

To help us improve our service, we may record your call.

We get it.

Car trouble is stressful.

Our team are all ears and ready to help.

Remember, kindness fuels us and abusive language won't be tolerated.

If you're calling to request assistance for the first time today, please press one.

If you're calling us back regarding an existing request for assistance, it's Thanks for calling DAA.

Here is some safety advice you may want to follow.

If your vehicle's in a dangerous location and drive drivable, move it to a safe location now.

Make sure your hazard lights and side lights are on.

It's generally safest to wait away from your vehicle, so exit it carefully using the doors on the opposite side.

To any traffic if possible.

If you're near moving traffic, you should wait well away from your vehicle, preferably behind a barrier.

If you must stay in your vehicle, wear your seatbelt.

If you have any safety or health concerns, that may affect your breakdown today, please notify us as soon as you're connected.

In as few words as possible, please tell us what the fault is with the vehicle.

For example, I have an orange warning light and noises from my engine.

Vehicle has insufficient power and warning about alternator.

Thanks.

Breaking down can be frustrating and you don't always know where you are.

To help with that, we're going to send you a link to your mobile phone right now by text message.

When you click the link, it will pinpoint your location precisely.

And this is the simplest way for our patrol to find you.

You should receive that link within the next couple of seconds.

If you haven't received the link, feel you are in a dangerous location, your phone doesn't have access to the internet, or you need to speak to an advisor about a breakdown you've already reported, press one.

If you haven't received the.

Welcome, your call is in a high priority queue.

Please continue to hold and your call will be answered shortly.

Please

Continue to hold and your call will be answered shortly.

Please continue to hold and your call will be answered shortly.

Rafale is trying to call me.

I can't

Answer because I'm on hold

With.

Can you call him and ask him what he wants?

Please continue

To hold

And your call will be answered shortly.

Now I'm trying to get through to the AA and I'm hoping that I want a cocktail.

Please

Continue to hold, and your call will be answered shortly.

Please continue to hold and your call will be answered shortly.

Please continue to hold and your call will be answered shortly.

Please continue.

Please continue to hold and your call will be answered shortly.

Hello.

Hello.

Flea insured cannabis vehicle registration?

Yeah, it's Kilo Mike six five Yankee Mike Juliet.

Kilo Mike 65, Yankee Mike Juliet.

Yes.

I can't seem to find anything for this registration, bearing me.

Yeah, I thought that's included in our thing.

Sorry.

Having some trouble looking at my emails because I'm in the car.

I'm sure that's clear that I was constantly.

Is this a company vehicle?

It is.

Yeah.

KM65YMJ.

Okay.

I'm going to transfer you to our fleet line, okay?

All right then, thank you.

Commend going online to the aa.com/businessbreakdown.

It's quick and easy and you'll get the help you need in no time.

To help us improve our service, we may record your

Your call.

We get it.

Car trouble is stressful.

Our team are all ears and ready to help.

Remember, kindness fuels us, and abusive language won't be tolerated.

If you're calling to, request assistance for the first time today, please press one.

If you're calling us back regarding an.

Thanks for calling DAA.

Here is some safety advice you may want to follow.

If you're vehicle's in a dangerous location and drivable, move it to a safe location now.

Make sure your hazard lights and side lights are on.

It's generally safest to wait away from your vehicle so exit it carefully using the doors on the opposite side to any traffic if possible.

If you're near moving traffic, you should wait well away from your vehicle, preferably behind a barrier.

If you must stay in your vehicle where your seats seatbelt.

If you have any safety or health concerns that may affect your breakdown today, please notify us as soon as you're connected.

In as few words as possible, please tell us what the fault is

With the vehicle.

For example, I have an orange warning light and noises from my engine.

Alternative problem.

Thanks.

To get back on the road as quickly as possible, report your breakdown online at the aa.com/businessbreakdown.

Reporting digitally means we can pinpoint your location precisely and this is the quickest way for our patrol to find you.

If you feel you are in a dangerous location, you don't have access to the internet, or you need to speak to an advisor about a breakdown you've already reported, press one.

If you feel you are in a dangerous location, dangerous location.

Can I take your membership number, please?

Sorry, say that again.

You're on the company line, Fleet Assist.

Can I take your membership number please?

Your Bible Charlie number?

Yeah.

I've only got, I've got an account number.

one second.

Oh yes, B bravo Charlie, Alpha Sierra Papa, 453577. 4535,

3577.

Yes.

Yeah, got that.

So yeah, the bravo Charlie, the let's came through absolutely crystal clear the digits go up interference on the line.

So ending P ending in 453577.

Thank you sir.

Hold on a second.

And the company is called?

TLC Solutions Limited.

Definitely is.

What's the registration of the vehicle concern, sir?

The one concern is, this is where I'm confused now.

It's Killer Mike 65, Yankee Mike Juliet.

Yankee.

Mike, Juliet.

Yes.

Nothing at the Volkswagen, the Volkswagen crafter?

That vehicle?

It is, yes.

Uh, actually, two seconds.

That, that membership number for TLC actually expired in June last year.

Hold on, a second.

I'm just going to do a name chase.

Because they might have updated it and got a new number.

Rightly.

Wrong one, yeah.

Yeah, they might be giving you the wrong wrong information, or they're giving you, I'm giving you an update card.

Two seconds.

just pay me one moment.

It does happen a lot.

If you dismissed the payment by a day or got delayed by a day, they changed that number, the digits.

Yeah.

Right.

I don't think, I think we paid up front to the beginning.

Where we've had a different in the past.

Right.

Right.

Company TLC solutions limited it should say company name yeah.

I've got an AA custom in.

number.

I've got something that's coming through.

I'm just selecting the ones where they're not expired.

I found it now.

Yeah, that's active.

Sorry, your name is?

Ben I'm refref.

Sorry, your first name is Ben, did you say?

Yeah, yeah Ben is fine, yeah.

And it said your surname, sir is?

Rafraf, Romeo Alpha Foxtrot, Romeo Alpha Foxtrot.

Excellent.

Mr., doctor, professor, don't presume this job, beb.

Just missed her, I'm afraid.

Never just missed her.

You've got a boy name like John, I'll let you off there.

I do actually have no contact number coming through.

You have been transferred through.

What's your mobile number?

on there Ben?

07988.

Yes. 088 200.

200.

Right.

Yeah.

And no, you're not planning on behalf of the driver.

You are the driver of the vehicle there, there, yeah?

I'm not the driver.

No, no, I'm not the driver, I'm afraid, actually.

All right.

Can I just check that number that you gave me?

077

So 07988.

Oh, seven.

Only one seven.

Right, got it.

And Ben, who is the driver on scene?

His name is Raphael.

Romeo.

Alpha Foxtrot, Alpha Lima.

Alpha Lima.

Name.

Rafael.

Yeah, there's a lot of famous people with that name.

What's his number?

What's his number?

He's not a sir, he's just a mister as well.

He's 07383.

Yes sir.

606.

Yes. 305.

Thanks.

All right.

Yes, it does come up with the company count.

And what's he saying is the issue of the Vauxin Craft or what is the issue of the vehicle itself?

He told me it lost all power.

It gave a warning on the dash for alternator fault and I don't think it will start now at all.

Gone into a complete shutdown

Low power middle spam, my right alternator malfunction.

Fault.

What's his location?

Whereabouts is he?

You've got a postcard or what?

Three words for him?

Postcode, yeah.

Postcode Delta November 4th.

Yeah.

Zero Quebec.

Foxtrot.

Quebec Foxtrot.

All right, so Doncaster, Balbany Road, whereabouts to see, or outside any particular business?

It's so crazy, outside, address, pizza crazy.

Well, it could have been that, or it could have been the white swan, or opposite the road, it could be the McDonald's.

I know, I'll probably where he is.

It's one now and I'm here.

Yeah, I've gone between Ailesmere Avenue and yeah, the road that serves as the white swan, but.

Yeah.

Fabulous Road.

Beyond Ellesmere Avenue, I think the access is from.

Yeah,

Parking area, isn't it?

So parking on street parking.

Yeah, yeah.

So it's on that corner, right?

So Elmer's road, Roadside before corner I just put the pizza in there.

Pizza crazy.

Mode now.

Or new vehicles, low performance mode, same to me and you.

The hybrid and electric just have that pop up to me and you.

It's still lamp mode.

All right.

Power.

And I've got the warning alert there.

So tell Rafael got patrol in the air with him and it's coming up to, well, just gone 5:15.

We're aiming to be there just over now.

We're looking at 186251825 at the latest for you guys.

Uh it should be getting a text message.

This should be ringing out on approach on the mobile number you kindly gave me.

Right, so I have got the new BCSP number that you mentioned before.

So the one coming up there, if you want to just make a note of it, just for expedite, anything in the future there for you.

So it's still the same letters.

Go ahead.

Bravo, Charlie, Alpha, Sierra, Papa.

Yeah.

But the numbers now are 101.

Yeah. 76.

Yeah. 87.

If you want to pass that to your team, to quote that number in the future, like to bring on the call.

For any vehicle.

Any of your fleet?

of vehicles?

Yeah.

That are registered, yeah.

Definitely, yeah.

And that vehicle came up

Straight away against that reference.

So, yeah, definitely a signed vehicle.

Why the first person I spoke to, he said he wasn't.

but I think my mobile number might be linked with an old account or something, I don't know.

That's fine anyway.

We're getting there in the end.

Can I talk to you about renewal and prices or not really?

No, there's a dedicated team especially for that.

I know a lot of people get puff because when they go through to a team, they want to physically talk to someone, they don't like being doing stuff on tintinet, just keep referring.

But three times to the internet or onto the web page, but after that, you do get to talk to a human being.

Yeah, it's called the inquiry line that do the renewals.

Hold on a second.

I do have their number at hand.

Uh, did,

Did, did, did.

You know, I've got it in the emails.

It's fine.

It's not a prob.

Just.

Oh, you got it already.

Right, okay.

I don't worry.

And then quote that number now, because that's a new one that replaced the old one there.

Right.

So the number that I would normally dial is the one that starts 080555.

We got that number there, there, yeah?

Fleet inquiries?

Yes.

Yeah.

Ends in 118.

Oh, double eight, sorry, I should say.

Yeah, once you got that one, there you go.

So go back to Rafael, make sure he's got that message, tell them the good news.

If he has got a smartphone, he can click on the update link and you can track the equipment coming to him.

So aiming to be there by 25, about six if not sooner.

All right.

Perfect.

Thank you very much for your help.

Bye for now.

All right then.

Bye bye for now.