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Transcript #44402

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Status: completed · Language: en · Source: Office Audio · Captured: 2026-09-22 10:43:48 · What's up? So my dad, I think what he's done, because from the receipt, I think when he's carried it in, he's pressed a

Charlotte

What's up?

2026-09-22 10:43:48 - 2026-09-22 10:43:48
Charlotte

So my dad, I think what he's done, because from the receipt, I think when he's carried it in, he's pressed a button and not realized when he's gone to type in, because the last four numbers arrived.

2026-09-22 10:43:49 - 2026-09-22 10:44:00
Charlotte

And I think instead of putting the last number in, because obviously he realized it would have took him up to the thousands and obviously his order wasn't £1,000.

2026-09-22 10:44:00 - 2026-09-22 10:44:10
Charlotte

Yeah.

2026-09-22 10:44:10 - 2026-09-22 10:44:10
Charlotte

He's just done it, and it was like £600 and something and he's charged you £900 and something.

2026-09-22 10:44:11 - 2026-09-22 10:44:15
Charlotte

Oh.

2026-09-22 10:44:17 - 2026-09-22 10:44:17
Charlotte

Yeah.

2026-09-22 10:44:18 - 2026-09-22 10:44:18
Charlotte

But Peter Talley, he knows about it.

2026-09-22 10:44:19 - 2026-09-22 10:44:21
Charlotte

And I said, well, it's up to you, so I can request a refund, but I don't know how long it will take.

2026-09-22 10:44:21 - 2026-09-22 10:44:26
Charlotte

Yeah.

2026-09-22 10:44:26 - 2026-09-22 10:44:26
Charlotte

And the person that deals with it isn't here.

2026-09-22 10:44:27 - 2026-09-22 10:44:29
Charlotte

Or I can just credit it off your next bill.

2026-09-22 10:44:30 - 2026-09-22 10:44:32
Charlotte

And he says that's fine.

2026-09-22 10:44:33 - 2026-09-22 10:44:34
Charlotte

But then he went on to say, something about it needs the receipt to match the invoice.

2026-09-22 10:44:34 - 2026-09-22 10:44:42
Charlotte

So I said, well, I can try and do it on your next delivery.

2026-09-22 10:44:45 - 2026-09-22 10:44:47
Charlotte

I can

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Diarization Windows

Charlotte

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Segment 1
Charlotte

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Segment 2
Charlotte

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Segment 3
Charlotte

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Segment 4