Welcome to Robinborough Council's council tax service.

Your call will be recorded and may be monitored for quality and training purposes to help ensure that we perform our public duties in the best way possible.

Record the call as well.

To check your council tax account and view your bill at any time, visit our website www.volume.com.uk/counciltax.

Please choose carefully from the following options.

If you wish to make a payment towards your council tax, please press one to pay using our automated payment system.

Please have your account details and card details ready if you are using this service.

Our staff are in most cases unable to take payments from you over the telephone.

If you have received a payment reminder text message from us regarding your council tax, please press two.

If you are behind with your council tax payments and you have received a notice through the post, we're here to help you.

To speak with us about this,

Please press three.

If you are wanting to speak with us about applying for or cancelling a council tax discount, for example a single persons discount, please press four.

If you need

We are very sorry, but all of our advisors are currently busy helping other customers.

Please continue to hold and your call will be answered as soon as possible.

היום אולי על הספינלדו, Say what?

Did you know that you can pay your council tax or housing benefits overpayment online by visiting our website at www.rotherham.gov.uk.

Forward slash pay.

Alternatively, our automated payment line is open 24 hours a day, seven days a week to take payments.

To make a council tax payment, please phone 0300455 4562776 and for any other payments including housing benefits overpayments please phone 03004562723.

Remember to have your account number or invoice number available when using these services.

Covered the micro SDCs.

Please be advised that in

Most cases staff will not be able to take your payment in person over the telephone.

I went to the shop with my lottery teacher.

Our website offers a range of information

Regarding how to claim housing and council tax benefit, free school meals and any other welfare benefit you may be entitled to.

In the table.

Is it www.rotherham.gov.uk/benny's one.

Someone.

Oh, £350.

So, £360.

Oh, I don't know if I've got an enough money.

Oh my God, I have to find it.

And I said, It's okay, just give me another ticket.

I've got my £1 pen if I need to get an old fun.

Our website offers a range of information.

regarding council tax, including details of the discounts and exemptions you may be entitled to.

You can also easily report a change of address to us online.

Visit www.rob.

www.rotherham.gov.uk/counciltax for more information.

Buy all your financial, all your cash.

It's spent about 100 times when you got to quit.

For a month.

Did you know that you can pay your council tax by direct debit over tax?

Or 12 months with a choice of four payment dates.

Please ask an advisor for more information or visit our website at www.rotherham.cook.uk/counciltax for further details.

Did you know that your local library offers free internet access?

Please visit www.rotherham.gov.uk/

Another card is

A free discount card scheme supported by Rotherham Borough Council which aims to help Rotherham people. on

A low income by providing a discount on council services, leisure and shopping in the borough.

Please contact the Rottercart helpline on Rotterdam 336015 for more information.

If you suspect somebody is being a benefit thief, then phone the National Benefit Card Hotline on 0800 854440.

Your call is free and confidential.

Lines are open 7 a.m. to 11 p.m., seven days a week.

Alternatively, visit our website www.rothen.gov.uk/ UK/Benefit to report the benefit thief online.

We are very

Sorry, but all of our advisors are currently busy helping other customers.

Please continue to hold and your call will be answered as soon as possible.

Look, well enough.

You can't be authenticated because there was even a lot in the past.

But who don't know what it is?

There's going to be another scandal she has to wait a few hours because of this.

Did you know that you can pay your council tax for housing benefit overpayment online by visiting our website at www.gondrum.gov.uk/pay.

Alternatively our automated payment line is open 24 hours a day.

Seven days a week to take payments.

To make a council tax payment, please phone 03004562776.

And for any other payments including housing benefits overpayment, please phone 0304 562723.

Remember to have your account number or invoice number available when using these services.

Please be advised that in most cases staff will not be able to take your payment in person over the telephone.

Good afternoon, Rothernbrook.

Council Alasdair speaking.

How can I help?

Hi there.

I'm calling to ask about a single person discount that doesn't appear to have been applied to my partner's bill.

Okay and what's the council tax reference number please?

It is 50834441.

Okay, and is she there please?

Is she there, yeah.

Hi.

I just confirm your full name please.

And your mobile number please.

Mobile?

I don't know.

I don't know.

So you're in the cafe. 07398.

Do you have to say?

Yeah.

just a second, just.

One second sorry.

Four?

Yeah. 7398911418.

Okay, thank you.

I can speak to the gentleman on your behalf.

Yes, please.

Okay.

Hi there.

Hi.

Let me have a look.

So, Tecky, you don't live with, uh, no, no.

She, she thinks she used to have it, but perhaps, yeah, I think it was on previous years, but it's not on the current bill.

Because basically we did

Our checks a few years ago and tried to contact her just to confirm her.

status at the property.

Right.

We didn't didn't get a response, which is why we've removed the I see.

Single person discount.

I see.

She's lived here, she's been along at the address.

Apart from cats where you don't count dogs or prison.

Cats are free.

Well,

Yeah, let me

Right, that's been reinstated now.

Okay thank you.

So there will be um

There'll be a revised bill coming out.

Okay.

Yeah, that should be with next week.

Perfect, thank you.

You said it was taken off quite some time ago.

I was taken off uh 1st of April 2025.

So is it possible to retroactively apply that to retrospectively apply that to last year's bid as well?

Which is what I've done.

Okay, perfect.

So did you acquire credit from last year to Craig Paul as well?

Yes, yeah, absolutely.

Wonderful.

Are you able to tell us what the overall, I know there's a bit of a balance.

at the moment.

Are you able to tell us the picture now?

Yeah, I've got, for last year, there's just £18 left outstanding, which is the bailiffs.

I'm gonna send a.

Yeah.

So I was gonna say I'm gonna send a memo to the account management team who deal with the bailiffs, just let them know that that's the last final outstanding amount.

£18 left to the day, so we'll be probably trying to put them out.

And then for this year, that was from the last financial year, was it?

Yeah, then for this year, £854, £54 left.

So I'll get the bill recalculated and kind of obviously that'll come down quite a bit.

So we're set to £18 with the bailiffs and then we'll set up a direct debt or something or other for the ongoing payments to the paper.

Yeah.

The bailiffs might not have that information yet, but obviously I'm going to message our team that deal with the bailiffs now.

So then.

Yeah.

Perfect.

And uh so the bailiffs, so the exact amount overdue from last year is now £18 exactly or was £0.00 on the end?

It's it's £18 exactly but obviously there still might be some bailiff costs on top of that depending on what's happened with the bailiffs.

Yeah.

Okay, perfect.

Thanks very much.

And just to remind me, so if you can,

Can you remind me the name of the firm, the Bailey's firm?

I can't remember.

Jacobs.

Jacobs.

Okay, perfect.

Thanks very much.

Okay.

Thanks a lot.

Thank you, bye bye.