Thank you for calling the Sheffield Endoscopy Centre at Sheffield Teaching Hospitals.

Please ensure you have your hospital number ready for when the operator answers your call.

Your hospital number can be found on any letter we have sent you.

We have introduced a new computer system in the trust.

Please bear with us as these new processes may take a little longer initially.

We will try to process your call as quickly as possible, but we apologize in advance for any delays and inconvenience this may cause.

Thank you for your patience.

You are currently number ten in the queue.

Sorry, but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered our contact centre is less busy after 4 p.m.

Monday, Tuesday.

Wednesday and Thursday and after 2 p.m.

Friday and Saturdays If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.

You are currently number eight in the queue.

You are currently number seven

In the queue.

Sorry, but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered, our contact centre is less busy after 4 p.m.

Monday, Tuesday, Wednesday and Thursday and after 2 p.m.

Friday and Saturdays If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.

You are currently

Number seven in the queue.

You are currently number seven.

In seven.

In the queue.

Sorry, but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered Our contact center is less busy after 4pm Monday, Tuesday, Wednesday and Thursday and after 2pm Friday and Saturdays.

If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.

you are currently number seven in the queue.

You are currently number seven in the queue.

Sorry, but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered our contact centre is less busy after 4 p.m.

Monday, Tuesday, Wednesday and Thursday and after 2 p.m.

Friday and Saturdays.

If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP, you are currently number seven in the queue.

You are currently number seven in the queue.

Sorry, but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered our contact centre is less busy after 4 p.m.

Monday, Tuesday, Wednesday and Thursday and after 2 p.m.

Friday and Saturdays.

If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.

You are currently number seven in the queue.

You are currently number seven.

In the queue.

Sorry, but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered our contact centre is less busy after 4pm Monday, Tuesday, Wednesday and Thursday and after 2pm Friday and Saturdays.

If you are calling, are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.

You are currently number six in the queue.

You are currently number six

In the queue.

Sorry, but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered our contact centre is less busy after 4 p.m.

Monday, Tuesday, Wednesday and Thursday and after 2 pm Friday and Saturdays

If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.

You are currently number six in the queue.

You are currently number six

In the queue.

Sorry.

you.

Sorry but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered, our contact centre is.

less busy after 4 p.m.

Monday, Tuesday, Wednesday and Thursday and after 2 p.m.

Friday and Saturdays.

If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.

You are currently number six in the queue.

You are currently numbered.

number six in the queue.

Sorry but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather

Not wait to be answered.

Our contact centre is less busy after 4 p.m.

Monday, Tuesday, Wednesday and Thursday and after 2 p.m.

Fridays and Saturdays.

If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP, you are currently number five in the queue.

You are currently number five in the queue.

Sorry, but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered our contact centre is less busy after 4 p.m.

Monday, Tuesday, Wednesday and Thursday and after 2 p.m.

Friday and Saturdays.

If you are calling about procedure results,

Please be advised or end endoscopy results are sent back to the referring clinician or GP.

You are currently number three in the queue.

You are currently number two in the queue.

Sorry, but all our operators are busy at the moment.

A member of the team will be with you as soon as they can.

Thank you for your patience.

If you would rather not wait to be answered our contact centre is less busy after 4 p.m.

Monday, Tuesday, Wednesday and Thursday and after 2 p.m.

Friday and Saturdays.

If you are calling about procedure.

Results.

Please be advised all endoscopy results are sent back to the referring clinician or GP.

You are currently number one in the queue.

Hi there I've had the letter to call you.

I'm book an appointment.

All right, okay.

Do you know hospital number?

Yeah,

UB3192.

And confirm your name, please.

Their number of reference.

And your date of birth?

24th January 87th.

And the first line of your address?

$0.10.

Is that S72 AA?

That's right.

No, okay, I'm just going to see what you're on the waiting list for.

Just bear with me.

All right.

Right, so I think what's happened is you've been put on the waiting list for a routine gastroscopy, but it actually says,

It's for February 27th.

And I've looked at the letter.

The letter, yeah.

Have you had the letter?

I'm not sure whether you received it or not, but your GP's had the letter.

I just got it by email.

I think.

Yeah.

It's put on here.

I've arranged for this to be done in February 27th.

So as far as I can see, that's what it is.

We've not put you on as like a severe, we've just put you on as like a.

I expected sort of any time sort of between November and February.

So is it too early to get February now?

Yeah.

So what I'll do is I will change it so that obviously it says February 27th instead.

Obviously you get any sort of symptoms or anything sooner, then give the secretary a call.

Yeah, no worries, yeah.

But yeah, I'll change it.

Okay.

Okay, so will I hear from you or invite

Ring up in a couple of Yeah, so you'll, yeah, so you'll hear from us obviously when we can get you in, um, next year.

Okay.

You book about three months in advance, Tanya?

Uh, we used, we used to, but we are behind now.

So if you put February, it might not be February.

It could be March, April.

That's why I was saying, you know, if you're getting sort of symptoms and get back in touch with the secretary.

Okay.

Okay.

So I'll just wait for an answer from you once before.

Yeah.

Yeah, please.

Yeah.

Okay.

All right then.

Thank you.

Thank you.

Bye bye.

Thanks.

Bye bye.