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Transcript #42108
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Status: completed · Language: en · Source: Unknown source · Captured: 2026-09-18 11:29:57 · Thank you for calling Bristow and Suitor. Please note that calls may be recorded for training and monitoring purposes. F
Thank you for calling Bristow and Suitor.
2026-09-18 11:29:57 - 2026-09-18 11:29:59Please note that calls may be recorded for training and monitoring purposes.
2026-09-18 11:29:59 - 2026-09-18 11:30:03For information on our privacy policy, please either visit our website bristowsuitor.co.u to.co.uk/pay or speak to an advisor Please enter our reference number followed by hash.
2026-09-18 11:30:03 - 2026-09-18 11:30:17To ensure your call is directed correctly please select from one of the following two options.
2026-09-18 11:30:37 - 2026-09-18 11:30:41To make a payment by card, press one.
2026-09-18 11:30:43 - 2026-09-18 11:30:44press one.
2026-09-18 11:30:44 - 2026-09-18 11:30:45For all other inquiries, press two.
2026-09-18 11:30:45 - 2026-09-18 11:30:47If you have received contact from an enforcement agent in the last 24 hours, press one.
2026-09-18 11:30:50 - 2026-09-18 11:30:54If you are an employer ringing regarding an attachment of earnings order, press two.
2026-09-18 11:30:57 - 2026-09-18 11:31:01For council tax, press three.
2026-09-18 11:31:02 - 2026-09-18 11:31:04For penalty charge notices and parking related debts press four.
2026-09-18 11:31:07 - 2026-09-18 11:31:11For non-domestic rates, business improvement related debts and commercial rent press five.
2026-09-18 11:31:13 - 2026-09-18 11:31:18Good morning, speaking to Daniel from Bristol Institute.
2026-09-18 11:31:22 - 2026-09-18 11:31:31Could you give me a case ID number?
2026-09-18 11:31:31 - 2026-09-18 11:31:33please.
2026-09-18 11:31:33 - 2026-09-18 11:31:33Yeah, just one moment, please.
2026-09-18 11:31:33 - 2026-09-18 11:31:35It's, it's, uh,
2026-09-18 11:31:37 - 2026-09-18 11:31:39387.
2026-09-18 11:31:44 - 2026-09-18 11:31:44Yeah. four.
2026-09-18 11:31:44 - 2026-09-18 11:31:45412.
2026-09-18 11:31:45 - 2026-09-18 11:31:45Ja,
2026-09-18 11:31:46 - 2026-09-18 11:31:47356.
2026-09-18 11:31:47 - 2026-09-18 11:31:48Ja,
2026-09-18 11:31:50 - 2026-09-18 11:31:50912.
2026-09-18 11:31:51 - 2026-09-18 11:31:51Dank je.
2026-09-18 11:31:53 - 2026-09-18 11:31:54En kun je me
2026-09-18 11:31:54 - 2026-09-18 11:31:56You the name on the account?
2026-09-18 11:31:57 - 2026-09-18 11:31:59It's TLC Solutions Limited.
2026-09-18 11:31:59 - 2026-09-18 11:32:01And the current address?
2026-09-18 11:32:02 - 2026-09-18 11:32:0421A Kimberley Street, Sheffield S9, 3WX.
2026-09-18 11:32:04 - 2026-09-18 11:32:08Thank you and who they speaking today?
2026-09-18 11:32:10 - 2026-09-18 11:32:12Thank you.
2026-09-18 11:32:15 - 2026-09-18 11:32:16Let me just have a look.
2026-09-18 11:32:16 - 2026-09-18 11:32:17And your position in the company?
2026-09-18 11:32:20 - 2026-09-18 11:32:30Director.
2026-09-18 11:32:30 - 2026-09-18 11:32:31Thank you, and could you confirm your mobile number?
2026-09-18 11:32:32 - 2026-09-18 11:32:3507988 088 200.
2026-09-18 11:32:35 - 2026-09-18 11:32:38Thank you.
2026-09-18 11:32:39 - 2026-09-18 11:32:40So I can see on the account there is outstanding balance on non-domestic rates.
2026-09-18 11:32:40 - 2026-09-18 11:32:44with the total amount of £2,587.
2026-09-18 11:32:45 - 2026-09-18 11:32:48You've got the agreement to maintain the payment on the weekly basis.
2026-09-18 11:32:48 - 2026-09-18 11:32:52Yes, that's okay.
2026-09-18 11:32:53 - 2026-09-18 11:32:54That answered my question.
2026-09-18 11:32:54 - 2026-09-18 11:32:55I wanted to check the balance.
2026-09-18 11:32:55 - 2026-09-18 11:32:56Uh, so 22587, no problem.
2026-09-18 11:32:57 - 2026-09-18 11:33:00Yeah.
2026-09-18 11:33:00 - 2026-09-18 11:33:00And my other question, I wanted to log in to view it on their website, but it rejects me for the name.
2026-09-18 11:33:01 - 2026-09-18 11:33:07I don't know because it's a company name, not an individual name.
2026-09-18 11:33:07 - 2026-09-18 11:33:09What should I enter?
2026-09-18 11:33:10 - 2026-09-18 11:33:11Would you like to clear the balance?
2026-09-18 11:33:11 - 2026-09-18 11:33:15I can't today.
2026-09-18 11:33:16 - 2026-09-18 11:33:17I'll maintain, I just really wanted to check on the balance.
2026-09-18 11:33:17 - 2026-09-18 11:33:20Yeah, so so should be TLC Solution Limited?
2026-09-18 11:33:21 - 2026-09-18 11:33:24Okay.
2026-09-18 11:33:25 - 2026-09-18 11:33:25That's the name on the account?
2026-09-18 11:33:25 - 2026-09-18 11:33:26So, because the, and the case. surname when I log in for the account.
2026-09-18 11:33:27 - 2026-09-18 11:33:31I don't, it doesn't accept because I look out to the log.
2026-09-18 11:33:31 - 2026-09-18 11:33:33login, I'll put the case number.
2026-09-18 11:33:33 - 2026-09-18 11:33:35I mean, I just wanted to check the balance anyway, and now I know, but.
2026-09-18 11:33:35 - 2026-09-18 11:33:38Is that the
2026-09-18 11:33:39 - 2026-09-18 11:33:39The case ID when you're putting in, just don't put the dash, just put the, just the number.
2026-09-18 11:33:39 - 2026-09-18 11:33:45numbers.
2026-09-18 11:33:45 - 2026-09-18 11:33:45I didn't, I didn't.
2026-09-18 11:33:45 - 2026-09-18 11:33:46It's because they asked for a surname, so I put my name, I put solutions, solutions limited.
2026-09-18 11:33:46 - 2026-09-18 11:33:50Always came error, but it's okay.
2026-09-18 11:33:51 - 2026-09-18 11:33:53It doesn't really matter.
2026-09-18 11:33:54 - 2026-09-18 11:33:55I just wanted to know about.
2026-09-18 11:33:55 - 2026-09-18 11:33:56So that's fine.
2026-09-18 11:33:57 - 2026-09-18 11:33:57I'm with my attorney arrangement.
2026-09-18 11:33:58 - 2026-09-18 11:33:59I made a payment today already.
2026-09-18 11:33:59 - 2026-09-18 11:34:00No problem.
2026-09-18 11:34:02 - 2026-09-18 11:34:02Okay, thanks a lot.
2026-09-18 11:34:02 - 2026-09-18 11:34:03Thank you.
2026-09-18 11:34:03 - 2026-09-18 11:34:04Bye bye.
2026-09-18 11:34:04 - 2026-09-18 11:34:04Bye.
2026-09-18 11:34:04 - 2026-09-18 11:34:04Diarization Windows
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