Transcript Detail

Transcript #42108

Playback

Status: completed · Language: en · Source: Unknown source · Captured: 2026-09-18 11:29:57 · Thank you for calling Bristow and Suitor. Please note that calls may be recorded for training and monitoring purposes. F

Unknown

Thank you for calling Bristow and Suitor.

2026-09-18 11:29:57 - 2026-09-18 11:29:59
Unknown

Please note that calls may be recorded for training and monitoring purposes.

2026-09-18 11:29:59 - 2026-09-18 11:30:03
Unknown

For information on our privacy policy, please either visit our website bristowsuitor.co.u to.co.uk/pay or speak to an advisor Please enter our reference number followed by hash.

2026-09-18 11:30:03 - 2026-09-18 11:30:17
Unknown

To ensure your call is directed correctly please select from one of the following two options.

2026-09-18 11:30:37 - 2026-09-18 11:30:41
Unknown

To make a payment by card, press one.

2026-09-18 11:30:43 - 2026-09-18 11:30:44
Unknown

press one.

2026-09-18 11:30:44 - 2026-09-18 11:30:45
Unknown

For all other inquiries, press two.

2026-09-18 11:30:45 - 2026-09-18 11:30:47
Unknown

If you have received contact from an enforcement agent in the last 24 hours, press one.

2026-09-18 11:30:50 - 2026-09-18 11:30:54
Unknown

If you are an employer ringing regarding an attachment of earnings order, press two.

2026-09-18 11:30:57 - 2026-09-18 11:31:01
Unknown

For council tax, press three.

2026-09-18 11:31:02 - 2026-09-18 11:31:04
Unknown

For penalty charge notices and parking related debts press four.

2026-09-18 11:31:07 - 2026-09-18 11:31:11
Unknown

For non-domestic rates, business improvement related debts and commercial rent press five.

2026-09-18 11:31:13 - 2026-09-18 11:31:18
Unknown

Good morning, speaking to Daniel from Bristol Institute.

2026-09-18 11:31:22 - 2026-09-18 11:31:31
Unknown

Could you give me a case ID number?

2026-09-18 11:31:31 - 2026-09-18 11:31:33
Unknown

please.

2026-09-18 11:31:33 - 2026-09-18 11:31:33
Unknown

Yeah, just one moment, please.

2026-09-18 11:31:33 - 2026-09-18 11:31:35
Unknown

It's, it's, uh,

2026-09-18 11:31:37 - 2026-09-18 11:31:39
Unknown

387.

2026-09-18 11:31:44 - 2026-09-18 11:31:44
Unknown

Yeah. four.

2026-09-18 11:31:44 - 2026-09-18 11:31:45
Unknown

412.

2026-09-18 11:31:45 - 2026-09-18 11:31:45
Unknown

Ja,

2026-09-18 11:31:46 - 2026-09-18 11:31:47
Unknown

356.

2026-09-18 11:31:47 - 2026-09-18 11:31:48
Unknown

Ja,

2026-09-18 11:31:50 - 2026-09-18 11:31:50
Unknown

912.

2026-09-18 11:31:51 - 2026-09-18 11:31:51
Unknown

Dank je.

2026-09-18 11:31:53 - 2026-09-18 11:31:54
Unknown

En kun je me

2026-09-18 11:31:54 - 2026-09-18 11:31:56
Unknown

You the name on the account?

2026-09-18 11:31:57 - 2026-09-18 11:31:59
Behnam

It's TLC Solutions Limited.

2026-09-18 11:31:59 - 2026-09-18 11:32:01
Unknown

And the current address?

2026-09-18 11:32:02 - 2026-09-18 11:32:04
Behnam

21A Kimberley Street, Sheffield S9, 3WX.

2026-09-18 11:32:04 - 2026-09-18 11:32:08
Unknown

Thank you and who they speaking today?

2026-09-18 11:32:10 - 2026-09-18 11:32:12
Unknown

Thank you.

2026-09-18 11:32:15 - 2026-09-18 11:32:16
Unknown

Let me just have a look.

2026-09-18 11:32:16 - 2026-09-18 11:32:17
Unknown

And your position in the company?

2026-09-18 11:32:20 - 2026-09-18 11:32:30
Behnam

Director.

2026-09-18 11:32:30 - 2026-09-18 11:32:31
Unknown

Thank you, and could you confirm your mobile number?

2026-09-18 11:32:32 - 2026-09-18 11:32:35
Behnam

07988 088 200.

2026-09-18 11:32:35 - 2026-09-18 11:32:38
Unknown

Thank you.

2026-09-18 11:32:39 - 2026-09-18 11:32:40
Unknown

So I can see on the account there is outstanding balance on non-domestic rates.

2026-09-18 11:32:40 - 2026-09-18 11:32:44
Unknown

with the total amount of £2,587.

2026-09-18 11:32:45 - 2026-09-18 11:32:48
Unknown

You've got the agreement to maintain the payment on the weekly basis.

2026-09-18 11:32:48 - 2026-09-18 11:32:52
Behnam

Yes, that's okay.

2026-09-18 11:32:53 - 2026-09-18 11:32:54
Behnam

That answered my question.

2026-09-18 11:32:54 - 2026-09-18 11:32:55
Behnam

I wanted to check the balance.

2026-09-18 11:32:55 - 2026-09-18 11:32:56
Behnam

Uh, so 22587, no problem.

2026-09-18 11:32:57 - 2026-09-18 11:33:00
Behnam

Yeah.

2026-09-18 11:33:00 - 2026-09-18 11:33:00
Behnam

And my other question, I wanted to log in to view it on their website, but it rejects me for the name.

2026-09-18 11:33:01 - 2026-09-18 11:33:07
Behnam

I don't know because it's a company name, not an individual name.

2026-09-18 11:33:07 - 2026-09-18 11:33:09
Behnam

What should I enter?

2026-09-18 11:33:10 - 2026-09-18 11:33:11
Unknown

Would you like to clear the balance?

2026-09-18 11:33:11 - 2026-09-18 11:33:15
Behnam

I can't today.

2026-09-18 11:33:16 - 2026-09-18 11:33:17
Behnam

I'll maintain, I just really wanted to check on the balance.

2026-09-18 11:33:17 - 2026-09-18 11:33:20
Unknown

Yeah, so so should be TLC Solution Limited?

2026-09-18 11:33:21 - 2026-09-18 11:33:24
Unknown

Okay.

2026-09-18 11:33:25 - 2026-09-18 11:33:25
Unknown

That's the name on the account?

2026-09-18 11:33:25 - 2026-09-18 11:33:26
Behnam

So, because the, and the case. surname when I log in for the account.

2026-09-18 11:33:27 - 2026-09-18 11:33:31
Behnam

I don't, it doesn't accept because I look out to the log.

2026-09-18 11:33:31 - 2026-09-18 11:33:33
Behnam

login, I'll put the case number.

2026-09-18 11:33:33 - 2026-09-18 11:33:35
Behnam

I mean, I just wanted to check the balance anyway, and now I know, but.

2026-09-18 11:33:35 - 2026-09-18 11:33:38
Behnam

Is that the

2026-09-18 11:33:39 - 2026-09-18 11:33:39
Unknown

The case ID when you're putting in, just don't put the dash, just put the, just the number.

2026-09-18 11:33:39 - 2026-09-18 11:33:45
Unknown

numbers.

2026-09-18 11:33:45 - 2026-09-18 11:33:45
Behnam

I didn't, I didn't.

2026-09-18 11:33:45 - 2026-09-18 11:33:46
Behnam

It's because they asked for a surname, so I put my name, I put solutions, solutions limited.

2026-09-18 11:33:46 - 2026-09-18 11:33:50
Behnam

Always came error, but it's okay.

2026-09-18 11:33:51 - 2026-09-18 11:33:53
Behnam

It doesn't really matter.

2026-09-18 11:33:54 - 2026-09-18 11:33:55
Behnam

I just wanted to know about.

2026-09-18 11:33:55 - 2026-09-18 11:33:56
Unknown

So that's fine.

2026-09-18 11:33:57 - 2026-09-18 11:33:57
Unknown

I'm with my attorney arrangement.

2026-09-18 11:33:58 - 2026-09-18 11:33:59
Unknown

I made a payment today already.

2026-09-18 11:33:59 - 2026-09-18 11:34:00
Behnam

No problem.

2026-09-18 11:34:02 - 2026-09-18 11:34:02
Behnam

Okay, thanks a lot.

2026-09-18 11:34:02 - 2026-09-18 11:34:03
Unknown

Thank you.

2026-09-18 11:34:03 - 2026-09-18 11:34:04
Unknown

Bye bye.

2026-09-18 11:34:04 - 2026-09-18 11:34:04
Unknown

Bye.

2026-09-18 11:34:04 - 2026-09-18 11:34:04

Diarization Windows

Unknown

2026-09-18 11:29:57 - 2026-09-18 11:30:54

Segment 1
Unknown

2026-09-18 11:30:57 - 2026-09-18 11:31:18

Segment 2
Unknown

2026-09-18 11:31:22 - 2026-09-18 11:31:33

Segment 3
Unknown

2026-09-18 11:31:33 - 2026-09-18 11:31:39

Segment 4
Unknown

2026-09-18 11:31:44 - 2026-09-18 11:31:44

Segment 5
Unknown

2026-09-18 11:31:44 - 2026-09-18 11:31:45

Segment 6
Unknown

2026-09-18 11:31:46 - 2026-09-18 11:31:47

Segment 7
Unknown

2026-09-18 11:31:47 - 2026-09-18 11:31:48

Segment 8
Unknown

2026-09-18 11:31:50 - 2026-09-18 11:31:50

Segment 9
Unknown

2026-09-18 11:31:51 - 2026-09-18 11:31:51

Segment 10
Unknown

2026-09-18 11:31:53 - 2026-09-18 11:31:56

Segment 11
Unknown

2026-09-18 11:31:57 - 2026-09-18 11:31:59

Segment 12
Behnam

2026-09-18 11:31:59 - 2026-09-18 11:32:01

Segment 13
Unknown

2026-09-18 11:32:02 - 2026-09-18 11:32:04

Segment 14
Behnam

2026-09-18 11:32:04 - 2026-09-18 11:32:08

Segment 15
Unknown

2026-09-18 11:32:10 - 2026-09-18 11:32:30

Segment 16
Behnam

2026-09-18 11:32:30 - 2026-09-18 11:32:31

Segment 17
Unknown

2026-09-18 11:32:32 - 2026-09-18 11:32:35

Segment 18
Behnam

2026-09-18 11:32:35 - 2026-09-18 11:32:38

Segment 19
Unknown

2026-09-18 11:32:39 - 2026-09-18 11:32:52

Segment 20
Behnam

2026-09-18 11:32:53 - 2026-09-18 11:32:56

Segment 21
Behnam

2026-09-18 11:32:57 - 2026-09-18 11:33:11

Segment 22
Unknown

2026-09-18 11:33:11 - 2026-09-18 11:33:15

Segment 23
Behnam

2026-09-18 11:33:16 - 2026-09-18 11:33:20

Segment 24
Unknown

2026-09-18 11:33:21 - 2026-09-18 11:33:26

Segment 25
Behnam

2026-09-18 11:33:27 - 2026-09-18 11:33:39

Segment 26
Unknown

2026-09-18 11:33:39 - 2026-09-18 11:33:45

Segment 27
Behnam

2026-09-18 11:33:45 - 2026-09-18 11:33:56

Segment 28
Unknown

2026-09-18 11:33:57 - 2026-09-18 11:34:00

Segment 29
Unknown

2026-09-18 11:34:02 - 2026-09-18 11:34:03

Segment 30
Unknown

2026-09-18 11:34:03 - 2026-09-18 11:34:04

Segment 31