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Transcript #41464

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Status: completed · Language: en · Source: Unknown source · Captured: 2026-09-17 10:28:27 · Thank you for calling Sitna BMW and MINI. Calls are recorded for training and monitoring purposes. We are about to offer

Unknown

Thank you for calling Sitna BMW and MINI.

2026-09-17 10:28:27 - 2026-09-17 10:28:29
Unknown

Calls are recorded for training and monitoring purposes.

2026-09-17 10:28:30 - 2026-09-17 10:28:33
Unknown

We are about to offer you a selection of options.

2026-09-17 10:28:33 - 2026-09-17 10:28:36
Unknown

Please listen to all options so that we can best place your call.

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Unknown

If you have a new or ongoing sales inquiry, please press one.

2026-09-17 10:28:40 - 2026-09-17 10:28:44
Unknown

To make or amend a service, recall or MOT booking, please press two.

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Unknown

If your vehicle is currently with our service team and you need an update, please press three.

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Unknown

To speak to the parts department, please press four.

2026-09-17 10:28:56 - 2026-09-17 10:28:59
Unknown

To speak to the Good morning.

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Behnam

Good morning.

2026-09-17 10:29:10 - 2026-09-17 10:29:10
Behnam

Can I give you a phone number I'm looking for, please?

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Behnam

Yeah.

2026-09-17 10:29:13 - 2026-09-17 10:29:13
Behnam

Yeah, it's five one.

2026-09-17 10:29:13 - 2026-09-17 10:29:14
Behnam

Yeah.

2026-09-17 10:29:15 - 2026-09-17 10:29:16
Behnam

One seven.

2026-09-17 10:29:16 - 2026-09-17 10:29:17
Behnam

Yeah.

2026-09-17 10:29:17 - 2026-09-17 10:29:18
Behnam

Seven three.

2026-09-17 10:29:18 - 2026-09-17 10:29:19
Behnam

Yeah.

2026-09-17 10:29:20 - 2026-09-17 10:29:20
Behnam

Eight seven.

2026-09-17 10:29:20 - 2026-09-17 10:29:21
Behnam

Yeah. 935.

2026-09-17 10:29:22 - 2026-09-17 10:29:23
Unknown

Okay, some sort of cover.

2026-09-17 10:29:28 - 2026-09-17 10:29:30
Unknown

Yes.

2026-09-17 10:29:31 - 2026-09-17 10:29:31
Unknown

Okay, we've not got any stock.

2026-09-17 10:29:32 - 2026-09-17 10:29:33
Unknown

Yeah, we've not got any stock.

2026-09-17 10:29:34 - 2026-09-17 10:29:35
Unknown

We can order it in and get into Sheffield for.

2026-09-17 10:29:35 - 2026-09-17 10:29:38
Unknown

If I order it now, I can get in Sheffield for about 2:30 this afternoon including about £70. 21.

2026-09-17 10:29:38 - 2026-09-17 10:29:45
Behnam

Yeah yesterday's I'd like that.

2026-09-17 10:29:46 - 2026-09-17 10:29:47
Unknown

Yeah you'd like me to order that for you?

2026-09-17 10:29:49 - 2026-09-17 10:29:50
Behnam

Yes, please, yeah.

2026-09-17 10:29:50 - 2026-09-17 10:29:51
Unknown

Okay, no problem.

2026-09-17 10:29:51 - 2026-09-17 10:29:53
Unknown

Okay, so it'll be here from half two, 3:00 onwards today.

2026-09-17 10:29:53 - 2026-09-17 10:29:57
Unknown

What nature I reserve you, Tom?

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Behnam

Uh, men, please.

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Behnam

Rafraf.

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Behnam

Surname's Rafraf.

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Behnam

R-A-F, R-A-F, first name.

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Unknown

R-A-F, R-A-F, yeah.

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Behnam

Yeah, that's it.

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Unknown

That's right.

2026-09-17 10:30:08 - 2026-09-17 10:30:09
Unknown

Okay, that is not a problem.

2026-09-17 10:30:09 - 2026-09-17 10:30:10
Unknown

If you still sat there in the morning, you'll get courtesy text automatically off the computer.

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Behnam

Yeah, I'll come later or tomorrow morning, that's fine.

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Behnam

Thanks a lot.

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Unknown

That is perfect, sir.

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Unknown

We open at 8:30 in the morning.

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Behnam

Perfect, thank you.

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Behnam

See you later.

2026-09-17 10:30:22 - 2026-09-17 10:30:22
Behnam

Thank you, sir.

2026-09-17 10:30:22 - 2026-09-17 10:30:23
Behnam

Bye.

2026-09-17 10:30:23 - 2026-09-17 10:30:23

Diarization Windows

Unknown

2026-09-17 10:28:27 - 2026-09-17 10:29:08

Segment 1
Behnam

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Segment 2
Behnam

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Segment 3
Behnam

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Segment 4
Unknown

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Segment 5
Behnam

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Segment 6
Unknown

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Segment 7
Behnam

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Segment 8
Unknown

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Segment 9
Behnam

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Segment 10
Unknown

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Segment 11
Behnam

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Segment 12
Unknown

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Segment 13
Behnam

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Segment 14
Unknown

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Segment 15
Behnam

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Segment 16