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Thanks Pauline Waterglass, Sarah speaking.

How can I help you?

Hi there.

We've got a booking for between 8 and 1 today.

I realise it's not one yet.

I've just not had any contact but I've been in the hospital with no reception at all, so I'm just concerned if I've missed anything.

Oh, okay.

What's the vehicle registration, please?

Mike Lima 12, Papa Papa Foxtrot.

And your full name, please?

Mohammed Rafraf.

Lovely.

And the postcode and first line of the registered address?

Sierra ten three Hotel Quebec and it's 12 Rustlings Court.

Lovely.

Okay, let's have a look for you.

Sorry, it's all a bit chaotic today, but there's someone at the flat with the keys, but it's a bit tricky to find as well.

So, it's just worried.

Being out of range and someone was looking for it.

It is scheduled to start at 1:00 actually at the moment.

Okay.

So we have got it scheduled for one.

So yeah, we haven't we haven't forgot.

Um and the technician will always text you before he arrives just to let you know.

Uh it is we are.

Yeah.

Yeah.

So,

Has on there been dispatched and we will call you as soon as soon as we, you know, are on our way.

Yeah, no, no problem.

I was just worried in case we've missed it, but that's fine, yeah.

No.

And just checking the number you've got, is it the one that ends in 200?

It is indeed, Jess, that's correct, Jess.

Yeah, that's fine, yeah.

Alright, I'll be able to get it.

No problem, that's fine then.

Thanks a lot.

Thanks for your help.

Oh, you're welcome.

Take care.

See you soon.