Hello?

Hello?

Hello?

Hello.

Hi, this is Sarah calling you from three Network.

Have you?

I'm very good.

Thank you.

How are you?

I'm also good.

Thank you for asking me.

I actually heard the call is about to inform you that as you may know, 3Network and Vodafone have recently merged together.

So that's why your current SIM card is going to stop working next to 13 days after your sim is not working, okay?

Okay.

Because some technical issues.

So that's why some SIM card is is not working and one sim.

Yeah.

Yeah, sorry.

Yeah.

So what?

And one SIM card is yours.

So that time ring you and number with 88200 is not updated.

And so we are upgrade our network.

So that's why company had decided we are giving you new replacement updated 5G sim card with same number and free of calls.

New sim card will give you battery coverage and faster 5G speed battery reception and battery signals.

Oh good because my reception is not very good, so I hope it will be better.

Okay, yeah, so that's I think.

So I'm going to dispatch your SIM card with same number.

Yes, please.

Okay, you have to stay with me over the call.

I will dispatch your 5G sim card and then tomorrow you receive it at your doorstep by postman, okay?

All can remain same your number, your tariff, your contract, each and everything is going to be remain same.

Just your SIM card replacement because your SIM card is not updated.

So that's why are you facing any reception issue?

issues.

So I just take the old one. 200%, please steady.

I just replace it with the new one.

Yeah.

Okay.

Yeah, yeah.

So, um, first of all, this is yeah.

So, first of all, this is system ID verification.

So, that's why please verify me your Email one time.

Yes, it's long one.

It's mask.

m a r s k e 2024 yeah at gmail.com.

Okay,

That's it. okay, and I repeat it back to you starting with M for mother.

a for Alpha, R for Romeo, S for sugar, K for kilo, E for echo, number 2024 at gmail.com.

Okay, let me check.

please stay there.

Okay, okay let me check.

Answer, give me email.

I may be back to you one more time.

Starting with I'm for mother, I'm for mike.

Yes A for alpha, like apple.

Yes.

And after that are for Romeo like rabbit is as after that sugar as for sugar K for kilo.

Yes.

Yeah, K for kilo E for echo.

Yes, so.

Yeah, number 2024@gmail.com.

But so this is error.

This is not valid email I think.

It's my email.

It's the email I use for my account.

Because um this is verification procedure.

I don't know.

Which other email could be.

It's only this one I have.

Okay, okay,

Can no problem.

Okay, okay, no problem.

I'm sending paper documents and okay.

Okay.

So, I can change the eSim as well.

Okay.

No, no, I'm send you paper documents.

That will be

Okay.

Yeah, yeah, go go on.

No, I just I don't know how.

to change it because I can't take.

Well, ma'am, but sir.

Electronic.

No, no, all the thing remains same.

Okay.

But sir, you gave me email, but still invalid.

I don't know because it's my that's.

Please divide it back to a please verify me.

Okay, please verify me your email one time more.

Yeah, okay.

Mike Alpha Romeo Sierra Kilo Echo 2024 at Gmail.com.

And sir, please open your Google Please open your Email.

Don't have.

I need to be on WiFi because I don't have any credit.

So, I can't receive it.

Okay, okay, okay, okay.

Okay.

No, no, no problem.

I'm calling you back.

No, no problem.

No problem.

I'm call you back after 20 minutes.

Okay.

No problem.

Thank you.

No problem.

And remember my name.

My name is Sarah.

Thank you.

Okay.