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Good afternoon.

You're through to Nationwide.

This is Blake speaking.

Thank you for your callback.

How can I help?

Hi there.

I want to change the account of my direct debits taken from my credit card if it's possible, please.

Yeah, sure.

Can I just take your surname please.

Yeah, it's Rath-Rath.

Romeo Alpha Foxtrot.

Romeo Alpha Foxtrot.

And your date of birth, please?

24th of January 1987.

Thank you. 21st of.

So 24th, 24th.

Yeah, no, that's fine.

I'll put something in wrong.

That's my fault.

You know what?

Uh, 1987.

and you're saying it Rafraf was it RAF RAF

Again yeah that's it.

And just confirm it's the 21st of January 1987.

24th, 24th.

Sorry. 24th.

24th.

Yeah, sorry.

Yeah, 24th.

There you go.

And your first name please note.

Ben, I'm BEH, NAN.

Yeah, thank you.

I'll quickly go through some security and then we'll look at changing the uh where this debit is coming from.

Do you have access to the banking app at all?

I do.

One second, I think so.

I'll try.

The phone?

Yeah, no worries.

If I can get you to log in when you can.

I mean.

Um, if I can get you to log out and then just log back in for me, please.

Yeah, sure.

I'm not sure.

Sometimes, uh, I don't have connection on my phone when I'm on a call.

No, that's.

Yeah, it's all right.

It's working.

Yeah, I'm just logging in.

Yeah, yeah, sure.

Just let me move.

Yeah, there you go.

That's fine.

Yeah, I can see that.

Thank you.

All right.

Let's have a look.

Yeah, so you haven't got a direct debit set up at the moment.

So you'd like to set up.

Would you like to set up a direct debit?

Yes, please.

Yeah.

Cool.

Yeah, because at the moment, I've got the 237.

I've got the account number of 5111 51155237.

Is that correct?

I need a

Different one please.

A different one.

Yeah, that's fine.

Yeah.

What was the, um, what's the different, the, the account number that you want to put on?

The account number is 7026.

7026, yeah.

9858.

9858.

And the short code as well, please?

Yep. 04.

0075. 75 cool thank you Okay.

Use the direct debit, that's fine.

So that has been successful.

And now, would you like me to set you up a direct debit, sorry?

Yes, please, yeah.

Yeah.

So we've got three options.

We've obviously got the full balance, the fixed payment or the statement minimum balance.

What would you like?

Can we go for minimum balance at the moment, please?

Yeah, of course.

All right, just spend me two sets now, okay?

No worries.

Let's see.

237858.

Right, okay.

So let me just double check another thing quickly.

Right, I think.

So because I've obviously only changed your, um, where it's coming from, obviously I've changed the sort of code and account number.

So it, it does take a few days for it to upload.

So I don't know if you want to maybe call back, uh, if you can maybe women like sort of, um, because it says here.

The next deadline for making

Changes, yeah.

The direct debit account details, five working days before the payment is due, that's fine.

fine.

Yeah, so account details change.

So yeah, five working days it is unfortunately.

Okay.

That's fine.

That's no problem.

But I can see your, um, your next payments in like mid-September anyway.

So you've got loads of time.

Yeah, perfect.

I'll call next week then to check it.

But in the meantime, I think I've paid for September already anyway, so I don't think there'd be a payment until October.

I don't know if you could confirm that.

Yeah, we can have a quick look.

just load in.

Right, so I'm looking on the I'm looking on the 20th of August this statement.

Yeah.

And the closing balance is 12,051 pound.

Yeah, on the 27th, I paid the 1400 and 287.

Yeah, I can see that too.

It will payment due this yet.

So that I think that should have covered the payment during September.

Meaning the next payment minimum wouldn't be due to October.

Right, yeah, okay, yeah, I see, yeah.

Am I right in thinking that?

Yeah, no, that's fine.

So let me quickly go on your, um, your, uh, what you call it statement again.

So yeah, it says the total payment due this month is the £1,402.87 which you've already paid in here.

Yeah.

Yeah.

So in that case, the direct debit's got six weeks.

or so till it needs to set up anyway.

So I think.

Yeah, sure.

How do you, do you receive your statements online?

Yes.

Yeah.

And if you, if you received the organ August one, have you?

Yes, I've got it, yeah.

Yeah, you've got that one, yeah.

So I've got it.

Yeah, because it says here, the arrays due from the previous payment is 1041 pound and then obviously you add that together.

Oh, together it was the 14.

And then the one 4402, yeah.

So I made the manual payments, I think.

Yeah, no, that's fine.

Yeah.

Yeah, yeah, cool.

All right, so Direct Debbie has been set up.

I don't need to call back, do I?

I mean, it's

Not been set up yet.

No,

Just the details.

I have changed the, uh, the details.

No problem.

So I'll call in sort of end of 20 minutes.

Yeah,

Maybe maybe Friday if if that's okay.

Yeah, yeah, yeah absolutely.

Yeah.

No problem.

All right, I'll do it.

Thanks a lot.

Okay.

Thanks for your help.