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Transcript #35325

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Status: completed · Language: en · Source: Office Audio · Captured: 2026-08-29 13:16:16 · Vilka är jag här? Han är jag, kom och här We'll have you speaking to one of our teams as soon as we can. I'm yours, you'

Unknown

Vilka är jag här?

2026-08-29 13:16:28 - 2026-08-29 13:16:34
Unknown

Han är jag, kom och här

2026-08-29 13:16:40 - 2026-08-29 13:16:42
Unknown

We'll have you speaking to one of our teams as soon as we can.

2026-08-29 13:16:46 - 2026-08-29 13:16:49
Unknown

I'm yours, you're mine to be there Sorry

2026-08-29 13:17:20 - 2026-08-29 13:18:22
Unknown

For the wait.

2026-08-29 13:18:22 - 2026-08-29 13:18:22
Unknown

We'll get you to one of our team as quickly as we can.

2026-08-29 13:18:23 - 2026-08-29 13:18:26
Behnam

Hello?

2026-08-29 13:18:32 - 2026-08-29 13:18:33
Behnam

Hi there, I wanted to change the account that my direct debit has taken from my private fund with this case.

2026-08-29 13:18:48 - 2026-08-29 13:18:53
Behnam

Yeah, it's a reference.

2026-08-29 13:18:57 - 2026-08-29 13:18:58
Behnam

Romeo Alpha Fox.

2026-08-29 13:18:58 - 2026-08-29 13:19:00
Behnam

Romeo Alpha Fox.

2026-08-29 13:19:00 - 2026-08-29 13:19:01
Behnam

24th of January 1987.

2026-08-29 13:19:01 - 2026-08-29 13:19:08
Behnam

ไส้ ไส้ กว่า. ไส้ กว่า จัง เลย ดี อ่ะ.

2026-08-29 13:19:15 - 2026-08-29 13:19:26
Behnam

I 24s.

2026-08-29 13:19:27 - 2026-08-29 13:19:42
Behnam

Yeah, 24s.

2026-08-29 13:19:45 - 2026-08-29 13:19:45
Behnam

That's all right.

2026-08-29 13:19:46 - 2026-08-29 13:19:46
Behnam

He's kind of unbeaten cage at the man.

2026-08-29 13:19:47 - 2026-08-29 13:19:49
Behnam

So, I do it.

2026-08-29 13:19:52 - 2026-08-29 13:19:58
Behnam

I don't think so.

2026-08-29 13:19:58 - 2026-08-29 13:19:59
Behnam

I try more wonderful.

2026-08-29 13:19:59 - 2026-08-29 13:20:02
Behnam

Yeah.

2026-08-29 13:20:05 - 2026-08-29 13:20:05
Behnam

Amin.

2026-08-29 13:20:06 - 2026-08-29 13:20:07
Behnam

I'm not sure sometimes I don't have a connection on my phone when I'm on a phone.

2026-08-29 13:20:19 - 2026-08-29 13:20:24
Behnam

Yeah, it's all right, it's working.

2026-08-29 13:20:26 - 2026-08-29 13:20:27
Behnam

I'm just logging in.

2026-08-29 13:20:28 - 2026-08-29 13:20:29
Behnam

I'm back here.

2026-08-29 13:20:31 - 2026-08-29 13:20:32
Unknown

Your car, choose your boxer card and then catch your interest rate.

2026-08-29 13:20:43 - 2026-08-29 13:20:47
Behnam

Yes please.

2026-08-29 13:20:57 - 2026-08-29 13:20:58
Behnam

Yeah, because at the moment I've got the two.

2026-08-29 13:21:23 - 2026-08-29 13:21:26
Behnam

I've got the account number of 511-552-37.

2026-08-29 13:21:27 - 2026-08-29 13:21:33
Behnam

Yeah, I'd like to use a different link, please.

2026-08-29 13:21:33 - 2026-08-29 13:21:35
Behnam

actually.

2026-08-29 13:21:35 - 2026-08-29 13:21:36
Behnam

A different one?

2026-08-29 13:21:36 - 2026-08-29 13:21:36
Behnam

Yeah, that's fine.

2026-08-29 13:21:36 - 2026-08-29 13:21:37
Behnam

Yeah, what is the the account number that you want to call?

2026-08-29 13:21:37 - 2026-08-29 13:21:42
Behnam

The account number is 7026.

2026-08-29 13:21:42 - 2026-08-29 13:21:44
Behnam

The account number is 7026, yeah.

2026-08-29 13:21:46 - 2026-08-29 13:21:47
Behnam

9858. 9858. 040075.

2026-08-29 13:21:47 - 2026-08-29 13:21:59
Behnam

Ja, ja, hier ist die Garantie.

2026-08-29 13:22:01 - 2026-08-29 13:22:10
Behnam

is successful.

2026-08-29 13:22:12 - 2026-08-29 13:22:14
Behnam

And now, would you like me to set you as a direct, David, sorry?

2026-08-29 13:22:14 - 2026-08-29 13:22:17
Behnam

Yes, please, yeah.

2026-08-29 13:22:17 - 2026-08-29 13:22:18
Behnam

Yeah.

2026-08-29 13:22:19 - 2026-08-29 13:22:19
Behnam

So we've got three options.

2026-08-29 13:22:21 - 2026-08-29 13:22:22
Behnam

We obviously got the full balance.

2026-08-29 13:22:22 - 2026-08-29 13:22:24
Behnam

The fixed payment will be Can we go for the minimum balance at the moment please?

2026-08-29 13:22:24 - 2026-08-29 13:22:29
Behnam

March 92 says now, please.

2026-08-29 13:22:39 - 2026-08-29 13:22:41
Behnam

No worries.

2026-08-29 13:22:42 - 2026-08-29 13:22:42
Unknown

Thanks for waiting.

2026-08-29 13:22:58 - 2026-08-29 13:22:59
Unknown

We'll get you to our customers service please as quickly as we can.

2026-08-29 13:23:00 - 2026-08-29 13:23:03
Unknown

All right,

2026-08-29 13:23:30 - 2026-08-29 13:23:37
Behnam

Okay, so let me just double check another thing.

2026-08-29 13:23:37 - 2026-08-29 13:23:40
Behnam

All right, I think.

2026-08-29 13:23:44 - 2026-08-29 13:23:45
Behnam

So if you can obviously only change your, where it's coming from.

2026-08-29 13:23:50 - 2026-08-29 13:23:53
Behnam

Yeah.

2026-08-29 13:23:53 - 2026-08-29 13:23:54
Behnam

took care of an equal number.

2026-08-29 13:23:54 - 2026-08-29 13:23:55
Behnam

So it does take a few days for it to upload.

2026-08-29 13:23:56 - 2026-08-29 13:23:59
Behnam

That's fine.

2026-08-29 13:23:59 - 2026-08-29 13:24:00
Behnam

So I don't know if you want to maybe call back if you can.

2026-08-29 13:24:00 - 2026-08-29 13:24:03
Behnam

Maybe you'll be a light off.

2026-08-29 13:24:04 - 2026-08-29 13:24:05
Behnam

And it says here Next week sometimes.

2026-08-29 13:24:06 - 2026-08-29 13:24:09
Behnam

I'm going for making changes.

2026-08-29 13:24:09 - 2026-08-29 13:24:10
Behnam

Yeah, the direct seven account details for 500 days and 14 months.

2026-08-29 13:24:10 - 2026-08-29 13:24:14
Behnam

Yeah, that's fine.

2026-08-29 13:24:14 - 2026-08-29 13:24:15
Behnam

Yeah, so account details change.

2026-08-29 13:24:16 - 2026-08-29 13:24:17
Behnam

So yeah, five working days in, unfortunately.

2026-08-29 13:24:17 - 2026-08-29 13:24:19
Behnam

That's fine.

2026-08-29 13:24:19 - 2026-08-29 13:24:20
Behnam

That's not a problem.

2026-08-29 13:24:20 - 2026-08-29 13:24:21
Behnam

I can see your list payments in this September.

2026-08-29 13:24:22 - 2026-08-29 13:24:26
Behnam

So you've got an oversight.

2026-08-29 13:24:27 - 2026-08-29 13:24:28
Behnam

Yeah, I'll call next weekend to check it.

2026-08-29 13:24:28 - 2026-08-29 13:24:30
Behnam

But in the meantime, I think I'll pay was due for September already anyway.

2026-08-29 13:24:31 - 2026-08-29 13:24:36
Behnam

So I don't think there'd be a payment till October.

2026-08-29 13:24:36 - 2026-08-29 13:24:38
Behnam

I don't know if you could confirm that.

2026-08-29 13:24:38 - 2026-08-29 13:24:40
Behnam

Yeah, we can have a quick look.

2026-08-29 13:24:41 - 2026-08-29 13:24:43
Behnam

I'm looking for the.

2026-08-29 13:25:00 - 2026-08-29 13:25:00
Behnam

I'm looking for the 20th of all this this statement here.

2026-08-29 13:25:06 - 2026-08-29 13:25:09
Behnam

And the credit and balance is £12,051?

2026-08-29 13:25:14 - 2026-08-29 13:25:17
Behnam

Yeah.

2026-08-29 13:25:18 - 2026-08-29 13:25:18
Behnam

On the 27th I paid the 1,480.

2026-08-29 13:25:19 - 2026-08-29 13:25:24
Behnam

402.87.

2026-08-29 13:25:24 - 2026-08-29 13:25:25
Behnam

Yeah, I think you have two payments due this year.

2026-08-29 13:25:26 - 2026-08-29 13:25:28
Behnam

So I think that should have covered the payment during September.

2026-08-29 13:25:29 - 2026-08-29 13:25:32
Behnam

Meaning the next payment minimum wouldn't be due to till October.

2026-08-29 13:25:34 - 2026-08-29 13:25:38
Behnam

Might get, I'll get the ice in here.

2026-08-29 13:25:41 - 2026-08-29 13:25:43
Behnam

Am I right in thinking that?

2026-08-29 13:25:43 - 2026-08-29 13:25:44
Behnam

Yeah, no, that's fine.

2026-08-29 13:25:46 - 2026-08-29 13:25:47
Behnam

So let me get in on your, um, your And let's see it again.

2026-08-29 13:25:47 - 2026-08-29 13:25:52
Behnam

Yes, the tomb king of Jew this month is the 4000 4,400 and 2,870 which you've already paid, isn't it?

2026-08-29 13:26:00 - 2026-08-29 13:26:05
Behnam

Yeah.

2026-08-29 13:26:05 - 2026-08-29 13:26:06
Behnam

So in that case, the direct debit's gotten at six weeks or so because it needs to be set up anyway.

2026-08-29 13:26:07 - 2026-08-29 13:26:13
Behnam

So I think it should be all

2026-08-29 13:26:14 - 2026-08-29 13:26:15

Diarization Windows

Unknown

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Segment 1
Unknown

2026-08-29 13:16:46 - 2026-08-29 13:16:49

Segment 2
Unknown

2026-08-29 13:17:20 - 2026-08-29 13:18:22

Segment 3
Unknown

2026-08-29 13:18:22 - 2026-08-29 13:18:26

Segment 4
Behnam

2026-08-29 13:18:32 - 2026-08-29 13:20:32

Segment 5
Unknown

2026-08-29 13:20:43 - 2026-08-29 13:20:47

Segment 6
Behnam

2026-08-29 13:20:57 - 2026-08-29 13:22:42

Segment 7
Unknown

2026-08-29 13:22:58 - 2026-08-29 13:23:37

Segment 8
Behnam

2026-08-29 13:23:37 - 2026-08-29 13:26:15

Segment 9