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Transcript #35324
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Status: completed · Language: en · Source: Office Audio · Captured: 2026-08-29 13:06:15 · Did you know you can now see your Barclaycard's personalised interest rates and any promotional rate details in the app?
Did you know you can now see your Barclaycard's personalised interest rates and any promotional rate details in the app?
2026-08-29 13:06:42 - 2026-08-29 13:06:49From the home screen, select your card, choose your Barclaycard, and then touch your interest rates to see the details.
2026-08-29 13:06:50 - 2026-08-29 13:06:56For advanced external credit card, press one.
2026-08-29 13:07:07 - 2026-08-29 13:07:09For existing credit card queries, press two.
2026-08-29 13:07:10 - 2026-08-29 13:07:13For recent applications, press three.
2026-08-29 13:07:14 - 2026-08-29 13:07:17To increase a limit on your existing credit card, press one.
2026-08-29 13:07:18 - 2026-08-29 13:07:22Or for anything else, press two.
2026-08-29 13:07:22 - 2026-08-29 13:07:24Did you know any of our services are available at www.nationwide.co.uk?
2026-08-29 13:07:31 - 2026-08-29 13:07:37Here you can read a dispute or request an additional card order.
2026-08-29 13:07:37 - 2026-08-29 13:07:42You may also be able to self-serve if you are ready registered for internet banking or have our mobile phone app.
2026-08-29 13:07:42 - 2026-08-29 13:07:48If you are an existing cardholder, you can check your balance.
2026-08-29 13:07:49 - 2026-08-29 13:07:52Make a payment of the cost of people's interests or proportionate services to shift the assurity.
2026-08-29 13:07:52 - 2026-08-29 13:07:57Welcome to Nationwide Credit Card Services.
2026-08-29 13:08:01 - 2026-08-29 13:08:03To help us improve our service to customers, your call may be recorded.
2026-08-29 13:08:04 - 2026-08-29 13:08:08If you've earned a listing customer your customer, please have your nationwide credit card to hand.
2026-08-29 13:08:09 - 2026-08-29 13:08:13To help us to access details on your account, please enter the 16 digit number that appears on your credit card.
2026-08-29 13:08:15 - 2026-08-29 13:08:21I don't know it.
2026-08-29 13:08:28 - 2026-08-29 13:08:28Help us to access your account.
2026-08-29 13:08:29 - 2026-08-29 13:08:32The 16 digit number appears on your credit card.
2026-08-29 13:08:32 - 2026-08-29 13:08:36I don't have it.
2026-08-29 13:08:37 - 2026-08-29 13:08:38Member of our service team.
2026-08-29 13:08:48 - 2026-08-29 13:08:49We are currently experiencing high call volumes and your expected call time is at present over 5 minutes.
2026-08-29 13:08:51 - 2026-08-29 13:08:57You may prefer to visit our website at www.net www.nationwide.co.uk or use our mobile banking app.
2026-08-29 13:08:58 - 2026-08-29 13:09:05Alternatively, if you wish to speak to a consultant, please continue to hold and we will ask to your call as soon as possible.
2026-08-29 13:09:05 - 2026-08-29 13:09:12Our contact center is currently busy and you may be in for an extended queue week time.
2026-08-29 13:09:14 - 2026-08-29 13:09:19If you would prefer to use our call back service, which will hold your place in the queue and return your call.
2026-08-29 13:09:19 - 2026-08-29 13:09:25Press 1.
2026-08-29 13:09:25 - 2026-08-29 13:09:26Or if you would prefer to wait, please press 2.
2026-08-29 13:09:27 - 2026-08-29 13:09:30Thank you.
2026-08-29 13:09:34 - 2026-08-29 13:09:34Your callback request has been logged and we will call you back when you're calling.
2026-08-29 13:09:35 - 2026-08-29 13:09:39We'll have you speaking to one of our two as soon as we can.
2026-08-29 13:10:07 - 2026-08-29 13:10:10Sorry for the wait.
2026-08-29 13:11:35 - 2026-08-29 13:11:44We'll get you to one of our team as quickly as we can.
2026-08-29 13:11:44 - 2026-08-29 13:11:47Did you know you can now see your Barclaycard's personalised interest rate and any promotional rate details in the app?
2026-08-29 13:13:20 - 2026-08-29 13:13:27From the home screen, the Select your card, choose your Barking card, and then tap your interest rate to see the details.
2026-08-29 13:13:27 - 2026-08-29 13:13:34Okay, whilst I'm saw trying to sort that out, because I have to call both of them.
2026-08-29 13:13:41 - 2026-08-29 13:13:59Both of them ask me to phone off when I try to do it in their respective services on the apps.
2026-08-29 13:13:59 - 2026-08-29 13:14:03I need to realistically work out what I need going forwards for each pocket in the river water.
2026-08-29 13:14:05 - 2026-08-29 13:14:12And I want to start with the credit cards.
2026-08-29 13:14:13 - 2026-08-29 13:14:15Let's let me provide you now screenshots of my most recent payments and statements.
2026-08-29 13:14:16 - 2026-08-29 13:14:21And let's assume that I'll get each one to take the minimum payment necessary for now and what that comes to monthly.
2026-08-29 13:14:22 - 2026-08-29 13:14:31And bearing in mind, I recently made payments.
2026-08-29 13:14:31 - 2026-08-29 13:14:34Some of them are already covered for the September one, such as MD&A.
2026-08-29 13:14:34 - 2026-08-29 13:14:37So it may be that there's less to pay in September.
2026-08-29 13:14:39 - 2026-08-29 13:14:41So we need to work out how much on an ordinary month I need to buy in to cover the minimum payments, as well as the total amount that will be needed for any direct debits that will be taken in September.
2026-08-29 13:14:42 - 2026-08-29 13:14:54If it's too late for the direct debits to have been set up, I'm going to make manual payments.
2026-08-29 13:14:54 - 2026-08-29 13:14:58from Left Pocket anyway.
2026-08-29 13:14:58 - 2026-08-29 13:14:59So here we are with the Touchdance.
2026-08-29 13:15:00 - 2026-08-29 13:15:02Thanks for waiting.
2026-08-29 13:15:08 - 2026-08-29 13:15:08We'll get you to our customer service team as quickly as we can.
2026-08-29 13:15:09 - 2026-08-29 13:15:12Wir bleiben.
2026-08-29 13:15:48 - 2026-08-29 13:15:53Wir bleiben.
2026-08-29 13:15:54 - 2026-08-29 13:16:00I'm yours, you're mine, I'm gonna die
2026-08-29 13:16:03 - 2026-08-29 13:16:08Diarization Windows
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