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Transcript #33801
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Status: completed · Language: en · Source: Unknown source · Captured: 2026-08-19 11:23:07 · If you record your name and reason for calling, I'll see if this person is available. KB from Avlo. Please stay on the l
If you record your name and reason for calling, I'll see if this person is available.
2026-08-19 11:23:07 - 2026-08-19 11:23:10KB from Avlo.
2026-08-19 11:23:12 - 2026-08-19 11:23:13Please stay on the line.
2026-08-19 11:23:20 - 2026-08-19 11:23:21Hello.
2026-08-19 11:23:26 - 2026-08-19 11:23:26Hello, am I speaking to Burnham Ruff Ruff?
2026-08-19 11:23:28 - 2026-08-19 11:23:31Speaking, hello.
2026-08-19 11:23:31 - 2026-08-19 11:23:32You're speaking with KB, I'm calling you from Avlo.
2026-08-19 11:23:33 - 2026-08-19 11:23:36Hello.
2026-08-19 11:23:36 - 2026-08-19 11:23:36Regarding a loan application you submitted to the KS4.
2026-08-19 11:23:37 - 2026-08-19 11:23:39I'm doing good, thanks, and how are you?
2026-08-19 11:23:40 - 2026-08-19 11:23:41I'm all right, thank you, Andrea.
2026-08-19 11:23:41 - 2026-08-19 11:23:43I'm doing good. Is this a convenient time to speak?
2026-08-19 11:23:44 - 2026-08-19 11:23:47Yeah, absolutely.
2026-08-19 11:23:47 - 2026-08-19 11:23:48All right, so please be advised that this call is being recorded for training and monitoring purpose.
2026-08-19 11:23:49 - 2026-08-19 11:23:54Any information or documents you provide to us today will be held securely in our system. Is that okay?
2026-08-19 11:23:55 - 2026-08-19 11:24:00That's fine.
2026-08-19 11:24:00 - 2026-08-19 11:24:01Perfect. May I please have your date of birth for security purpose?
2026-08-19 11:24:02 - 2026-08-19 11:24:05Yeah, 24th of...
2026-08-19 11:24:05 - 2026-08-19 11:24:06January 1987.
2026-08-19 11:24:07 - 2026-08-19 11:24:07Thank you.
2026-08-19 11:24:09 - 2026-08-19 11:24:09First line of address as well as your postcode, please.
2026-08-19 11:24:10 - 2026-08-19 11:24:1210 St. Oswald's Way, S72AA.
2026-08-19 11:24:12 - 2026-08-19 11:24:15Can you confirm the first line of address once again, please?
2026-08-19 11:24:18 - 2026-08-19 11:24:20Yeah, 10 St. Oswald's Way.
2026-08-19 11:24:20 - 2026-08-19 11:24:22Thank you so much for passing security with me.
2026-08-19 11:24:23 - 2026-08-19 11:24:25No problem.
2026-08-19 11:24:25 - 2026-08-19 11:24:26So the reason for my call is basically just to make sure that everything is correct on the application.
2026-08-19 11:24:26 - 2026-08-19 11:24:31Okay.
2026-08-19 11:24:32 - 2026-08-19 11:24:32And I'm pleased to inform you that the loan application has been conditionally approved.
2026-08-19 11:24:32 - 2026-08-19 11:24:37Okay.
2026-08-19 11:24:37 - 2026-08-19 11:24:38I also see that you have applied for $12,000.
2026-08-19 11:24:38 - 2026-08-19 11:24:41Is that the loan amount you're looking for?
2026-08-19 11:24:41 - 2026-08-19 11:24:43Yes, it is, yeah.
2026-08-19 11:24:43 - 2026-08-19 11:24:44All right.
2026-08-19 11:24:45 - 2026-08-19 11:24:45And what is the reason for this loan?
2026-08-19 11:24:45 - 2026-08-19 11:24:47We need to buy some furniture for the house.
2026-08-19 11:24:47 - 2026-08-19 11:24:50We need to improve our kitchen.
2026-08-19 11:24:50 - 2026-08-19 11:24:51We're going to have a baby in a few months' time, and we need to make ourselves ready for it.
2026-08-19 11:24:52 - 2026-08-19 11:24:57We need to buy quite a few things in advance of the birth and generally improve the home.
2026-08-19 11:24:57 - 2026-08-19 11:25:04Not a problem. So I'll note down home improvements and buying furniture. Is that okay?
2026-08-19 11:25:07 - 2026-08-19 11:25:10Yes.
2026-08-19 11:25:11 - 2026-08-19 11:25:11All right. So we'll start with your personal details first, just to make sure that everything is correct.
2026-08-19 11:25:12 - 2026-08-19 11:25:17So we have you listed as Mr. Burnham Ruff Ruff. Do you have any middle names?
2026-08-19 11:25:17 - 2026-08-19 11:25:22Andrew. Yes, Andrew.
2026-08-19 11:25:23 - 2026-08-19 11:25:24Andrew. Okay. Your marital status. He shows that you are married. Is that correct?
2026-08-19 11:25:25 - 2026-08-19 11:25:29Correct. Yes.
2026-08-19 11:25:29 - 2026-08-19 11:25:30Are you a homeowner?
2026-08-19 11:25:31 - 2026-08-19 11:25:32Yes.
2026-08-19 11:25:33 - 2026-08-19 11:25:33Paying towards a mortgagee or is it paid in form?
2026-08-19 11:25:34 - 2026-08-19 11:25:36No, paying a mortgage.
2026-08-19 11:25:37 - 2026-08-19 11:25:38So you're still paying towards a mortgagee?
2026-08-19 11:25:40 - 2026-08-19 11:25:42Yes.
2026-08-19 11:25:42 - 2026-08-19 11:25:42And how much do you pay towards the mortgage?
2026-08-19 11:25:43 - 2026-08-19 11:25:46It's about 1,600 and something per month. I pay half. I pay around 800 pounds towards a mortgage.
2026-08-19 11:25:46 - 2026-08-19 11:25:54That is 1,600 monthly, but you contribute 800?
2026-08-19 11:25:56 - 2026-08-19 11:26:00Half of it, yes.
2026-08-19 11:26:00 - 2026-08-19 11:26:01Okay. Not a problem. And do you guys have any outstanding arrears?
2026-08-19 11:26:02 - 2026-08-19 11:26:06towards your mortgage payments?
2026-08-19 11:26:07 - 2026-08-19 11:26:08No.
2026-08-19 11:26:08 - 2026-08-19 11:26:09All right.
2026-08-19 11:26:10 - 2026-08-19 11:26:11Your nationality is a British?
2026-08-19 11:26:11 - 2026-08-19 11:26:12British, yeah.
2026-08-19 11:26:12 - 2026-08-19 11:26:13Do you have any dependents?
2026-08-19 11:26:14 - 2026-08-19 11:26:16One daughter so far, yes.
2026-08-19 11:26:16 - 2026-08-19 11:26:18How old is she?
2026-08-19 11:26:19 - 2026-08-19 11:26:20Six.
2026-08-19 11:26:21 - 2026-08-19 11:26:21Six-year-old.
2026-08-19 11:26:22 - 2026-08-19 11:26:23Thank you.
2026-08-19 11:26:23 - 2026-08-19 11:26:24And then your contact preference,
2026-08-19 11:26:24 - 2026-08-19 11:26:26would you like us to either contact you through home,
2026-08-19 11:26:26 - 2026-08-19 11:26:28mobile, or work number?
2026-08-19 11:26:28 - 2026-08-19 11:26:29Mobile.
2026-08-19 11:26:30 - 2026-08-19 11:26:31The one that I'm calling you on, right?
2026-08-19 11:26:32 - 2026-08-19 11:26:34Yeah.
2026-08-19 11:26:34 - 2026-08-19 11:26:34It was 8200.
2026-08-19 11:26:34 - 2026-08-19 11:26:35Correct, yeah.
2026-08-19 11:26:36 - 2026-08-19 11:26:37All right.
2026-08-19 11:26:38 - 2026-08-19 11:26:38Is there any additional numbers you would like to add?
2026-08-19 11:26:38 - 2026-08-19 11:26:40No, that's all for now.
2026-08-19 11:26:41 - 2026-08-19 11:26:42Okay.
2026-08-19 11:26:43 - 2026-08-19 11:26:44So the email we have on file, it is your first name,
2026-08-19 11:26:44 - 2026-08-19 11:26:47and then it's at roughrough.co.uk, correct?
2026-08-19 11:26:47 - 2026-08-19 11:26:50That's right, yes.
2026-08-19 11:26:51 - 2026-08-19 11:26:51Perfect.
2026-08-19 11:26:52 - 2026-08-19 11:26:53And then with your address history, I'm picking up two.
2026-08-19 11:26:53 - 2026-08-19 11:26:55One is your previous address, which is 85 Tavistock Road.
2026-08-19 11:26:56 - 2026-08-19 11:27:00It shows you started living here around April 2017,
2026-08-19 11:27:00 - 2026-08-19 11:27:02and then your current address.
2026-08-19 11:27:03 - 2026-08-19 11:27:04It shows that you started living here around May.
2026-08-19 11:27:04 - 2026-08-19 11:27:062022. Is that about right? Actually, it was December 2021 we moved in. December 2021? Yeah.
2026-08-19 11:27:07 - 2026-08-19 11:27:14Okay, let's just get that updated.
2026-08-19 11:27:16 - 2026-08-19 11:27:18All right, I have got that successfully updated and then could you please confirm,
2026-08-19 11:27:20 - 2026-08-19 11:27:24am I currently employed? Yes. What is the name of the company you're working for? TLC Solutions Limited.
2026-08-19 11:27:25 - 2026-08-19 11:27:32TLC Solutions Limited? Yes. Okay, and what is your job title? Manager.
2026-08-19 11:27:34 - 2026-08-19 11:27:41Manager. Okay, and when did you start working for the company? 2024, November 2024.
2026-08-19 11:27:43 - 2026-08-19 11:27:52Okay, November 2024. Let me just get that amended. And then prior to this, where were you working?
2026-08-19 11:27:54 - 2026-08-19 11:28:02It was Top Lines Catering Supplies Limited.
2026-08-19 11:28:02 - 2026-08-19 11:28:05Okay, so it's top line, catering.
2026-08-19 11:28:08 - 2026-08-19 11:28:10Yeah, top line is with an S on the end.
2026-08-19 11:28:11 - 2026-08-19 11:28:13Catering supply is limited.
2026-08-19 11:28:14 - 2026-08-19 11:28:15Okay, and what was your job title there?
2026-08-19 11:28:17 - 2026-08-19 11:28:19Manager as well.
2026-08-19 11:28:19 - 2026-08-19 11:28:20Manager as well.
2026-08-19 11:28:21 - 2026-08-19 11:28:22And when did you start working for the company?
2026-08-19 11:28:22 - 2026-08-19 11:28:24Oh, 2009.
2026-08-19 11:28:24 - 2026-08-19 11:28:25I think November 2009, yes.
2026-08-19 11:28:26 - 2026-08-19 11:28:29And what month can I choose in 2009?
2026-08-19 11:28:30 - 2026-08-19 11:28:32November.
2026-08-19 11:28:33 - 2026-08-19 11:28:33November.
2026-08-19 11:28:34 - 2026-08-19 11:28:35All right, and you stopped working when you started with your recent role, right?
2026-08-19 11:28:35 - 2026-08-19 11:28:392024 November?
2026-08-19 11:28:39 - 2026-08-19 11:28:40Yes, yes.
2026-08-19 11:28:40 - 2026-08-19 11:28:41Okay, get that amended here.
2026-08-19 11:28:43 - 2026-08-19 11:28:44All right, thank you so much for sharing that information with me.
2026-08-19 11:28:45 - 2026-08-19 11:28:50I got that updated.
2026-08-19 11:28:50 - 2026-08-19 11:28:51We are going to move to your financial details.
2026-08-19 11:28:51 - 2026-08-19 11:28:54So your net monthly income is £3,071?
2026-08-19 11:28:54 - 2026-08-19 11:28:57Yes.
2026-08-19 11:28:58 - 2026-08-19 11:28:59Okay, are you currently part of any active staff management plan, IVA, or any bankruptcy?
2026-08-19 11:29:00 - 2026-08-19 11:29:04No.
2026-08-19 11:29:05 - 2026-08-19 11:29:05Would you be able to pay by direct debit?
2026-08-19 11:29:07 - 2026-08-19 11:29:09Yes.
2026-08-19 11:29:09 - 2026-08-19 11:29:10All right, then. Perfect.
2026-08-19 11:29:11 - 2026-08-19 11:29:12So I do see that you have already submitted your three-month bank statement.
2026-08-19 11:29:12 - 2026-08-19 11:29:15That is with Nationwide.
2026-08-19 11:29:15 - 2026-08-19 11:29:17Thank you so much for sending that over.
2026-08-19 11:29:17 - 2026-08-19 11:29:19Could you please confirm, do you have any additional bank accounts
2026-08-19 11:29:19 - 2026-08-19 11:29:23that are under your name besides this one?
2026-08-19 11:29:23 - 2026-08-19 11:29:24Yes, I have several.
2026-08-19 11:29:25 - 2026-08-19 11:29:26How many do you have?
2026-08-19 11:29:28 - 2026-08-19 11:29:29I have Nationwide and Starling and HSBC.
2026-08-19 11:29:29 - 2026-08-19 11:29:34HSBC, no, I don't have.
2026-08-19 11:29:34 - 2026-08-19 11:29:38I have Nationwide, Starling, Santander.
2026-08-19 11:29:38 - 2026-08-19 11:29:41So we already have your Nationwide.
2026-08-19 11:29:43 - 2026-08-19 11:29:45We are going to need you to send the remaining two,
2026-08-19 11:29:45 - 2026-08-19 11:29:48which is the Santander and NetWaste.
2026-08-19 11:29:48 - 2026-08-19 11:29:52All right.
2026-08-19 11:29:53 - 2026-08-19 11:29:53Do you have online banking set up for those accounts?
2026-08-19 11:29:53 - 2026-08-19 11:29:55Yes, I do, yes.
2026-08-19 11:29:55 - 2026-08-19 11:29:56All right.
2026-08-19 11:29:57 - 2026-08-19 11:29:57Can I send you links to send those over, please?
2026-08-19 11:29:57 - 2026-08-19 11:30:00Yeah, absolutely.
2026-08-19 11:30:00 - 2026-08-19 11:30:00Perfect.
2026-08-19 11:30:01 - 2026-08-19 11:30:02I'm just going to need to read through the script
2026-08-19 11:30:02 - 2026-08-19 11:30:04so that you can just give us,
2026-08-19 11:30:04 - 2026-08-19 11:30:05and then we can send.
2026-08-19 11:30:05 - 2026-08-19 11:30:06So if ever you have online banking, we are just using this as a secure process, which is called Open Banking.
2026-08-19 11:30:07 - 2026-08-19 11:30:13This basically just helps you to supply information for your affordability check.
2026-08-19 11:30:13 - 2026-08-19 11:30:17It is via direct one-time access with your bank who will share the required information with Avlo rather than you manually providing us copies of your statements.
2026-08-19 11:30:18 - 2026-08-19 11:30:26So you are going to receive two SMSs and two emails.
2026-08-19 11:30:27 - 2026-08-19 11:30:30You can use either to initially send that through.
2026-08-19 11:30:30 - 2026-08-19 11:30:33So can you please check to see whether it's got there?
2026-08-19 11:30:33 - 2026-08-19 11:30:36I don't have either, but I think it's because I'm not online.
2026-08-19 11:30:42 - 2026-08-19 11:30:45If you just bear with me, I'm moving back to Wi-Fi and I'll have it.
2026-08-19 11:30:45 - 2026-08-19 11:30:48Not a problem.
2026-08-19 11:30:49 - 2026-08-19 11:30:50Even the SMS, not yet, but there are a few exceptions.
2026-08-19 11:30:55 - 2026-08-19 11:31:02Yes, my phone is a bit annoying.
2026-08-19 11:31:10 - 2026-08-19 11:31:12When I'm on a call, I don't get any message, any email.
2026-08-19 11:31:13 - 2026-08-19 11:31:15No, that's okay.
2026-08-19 11:31:17 - 2026-08-19 11:31:18Or would you like me to schedule a call back?
2026-08-19 11:31:18 - 2026-08-19 11:31:20No, no, it'll be fine.
2026-08-19 11:31:20 - 2026-08-19 11:31:22I'll just walk away from the Wi-Fi, that's all.
2026-08-19 11:31:22 - 2026-08-19 11:31:25Okay, no problem.
2026-08-19 11:31:26 - 2026-08-19 11:31:27Just any second.
2026-08-19 11:31:27 - 2026-08-19 11:31:31Yeah, I've got them.
2026-08-19 11:31:34 - 2026-08-19 11:31:35Okay.
2026-08-19 11:31:35 - 2026-08-19 11:31:36All right, so I'll stay on the line.
2026-08-19 11:31:37 - 2026-08-19 11:31:38You'll just confirm when you're done, okay?
2026-08-19 11:31:38 - 2026-08-19 11:31:39Sure.
2026-08-19 11:31:40 - 2026-08-19 11:31:40I need to sign an account first.
2026-08-19 11:31:43 - 2026-08-19 11:31:45Yeah, I think one of them is done.
2026-08-19 11:32:19 - 2026-08-19 11:32:21All right.
2026-08-19 11:32:23 - 2026-08-19 11:32:23It should reflect to my side within a few seconds.
2026-08-19 11:32:23 - 2026-08-19 11:32:26I'll do the second one now.
2026-08-19 11:32:35 - 2026-08-19 11:32:36It's asking me to create an account again.
2026-08-19 11:32:37 - 2026-08-19 11:32:51You're going to use the same password.
2026-08-19 11:32:55 - 2026-08-19 11:32:56Okay, I think I have.
2026-08-19 11:32:57 - 2026-08-19 11:32:59Yeah, I'll turn that.
2026-08-19 11:33:00 - 2026-08-19 11:33:03second one is done now all right then perfect so it should reflect on my start within a couple of
2026-08-19 11:33:42 - 2026-08-19 11:33:48seconds let me just refresh my system so uh meanwhile i'm still waiting for that um that
2026-08-19 11:33:48 - 2026-08-19 11:33:54to be uploaded could you please confirm should we have any products or services that we would
2026-08-19 11:33:54 - 2026-08-19 11:33:58like to offer you how can we send them through so it could either be through email sms phone
2026-08-19 11:33:58 - 2026-08-19 11:34:04calls or even through post to which one i email
2026-08-19 11:34:04 - 2026-08-19 11:34:06Email is okay.
2026-08-19 11:34:07 - 2026-08-19 11:34:07Email is fine.
2026-08-19 11:34:08 - 2026-08-19 11:34:09And then from time to time, we also work with selected partners in the financial sector
2026-08-19 11:34:09 - 2026-08-19 11:34:14that also offers personal loan offers, but we don't give out your information without
2026-08-19 11:34:14 - 2026-08-19 11:34:19your consent.
2026-08-19 11:34:19 - 2026-08-19 11:34:19So would you be happy for us to share your details with them?
2026-08-19 11:34:20 - 2026-08-19 11:34:22No, no, thank you.
2026-08-19 11:34:22 - 2026-08-19 11:34:23Not a problem.
2026-08-19 11:34:25 - 2026-08-19 11:34:26It's totally optional and it won't affect your loan application.
2026-08-19 11:34:26 - 2026-08-19 11:34:29I'm just going to try and see if I can open up all statements.
2026-08-19 11:34:29 - 2026-08-19 11:34:33All right, then.
2026-08-19 11:34:36 - 2026-08-19 11:34:37Perfect.
2026-08-19 11:34:37 - 2026-08-19 11:34:38I do have all of them.
2026-08-19 11:34:38 - 2026-08-19 11:34:40I'm just going to need to place you in a brief hold and I'll quickly just review your accounts.
2026-08-19 11:34:40 - 2026-08-19 11:34:43Is that okay?
2026-08-19 11:34:43 - 2026-08-19 11:34:44Sure.
2026-08-19 11:34:44 - 2026-08-19 11:34:44No problem.
2026-08-19 11:34:44 - 2026-08-19 11:34:45Thank you.
2026-08-19 11:34:45 - 2026-08-19 11:34:46Thank you.
2026-08-19 11:34:46 - 2026-08-19 11:34:47you so much for your patience hi this is for with me that's okay thank you so much for staying on
2026-08-19 11:36:26 - 2026-08-19 11:36:32the line um so on your nationwide account as well as your let me just double check here on your
2026-08-19 11:36:32 - 2026-08-19 11:36:39account i'm identifying an additional account that is under your name which account could that
2026-08-19 11:36:39 - 2026-08-19 11:36:44possibly i think it's starling yeah i have starling i just use it for day-to-day spending
2026-08-19 11:36:44 - 2026-08-19 11:36:49i can share that one as well if you would like send me a link okay not a problem let me quickly
2026-08-19 11:36:49 - 2026-08-19 11:36:54just send it through just a moment okay i've just sent you the link can you please check
2026-08-19 11:36:54 - 2026-08-19 11:36:59all right one moment all right
2026-08-19 11:36:59 - 2026-08-19 11:37:02Yeah.
2026-08-19 11:37:07 - 2026-08-19 11:37:07I'm on it.
2026-08-19 11:37:09 - 2026-08-19 11:37:09Okay, not a problem.
2026-08-19 11:37:10 - 2026-08-19 11:37:11I'll stay on the line.
2026-08-19 11:37:12 - 2026-08-19 11:37:12Thank you.
2026-08-19 11:37:13 - 2026-08-19 11:37:13Yeah, could be going through for you.
2026-08-19 11:37:39 - 2026-08-19 11:37:42Okay.
2026-08-19 11:37:44 - 2026-08-19 11:37:45Yeah, it's being processed, I think.
2026-08-19 11:37:45 - 2026-08-19 11:37:59Okay, not a problem.
2026-08-19 11:38:00 - 2026-08-19 11:38:01Let me just refresh my system.
2026-08-19 11:38:01 - 2026-08-19 11:38:03So, meanwhile, I'm still waiting for the stalling.
2026-08-19 11:38:04 - 2026-08-19 11:38:06account to be uploaded. On your
2026-08-19 11:38:07 - 2026-08-19 11:38:08NetWiz bank account,
2026-08-19 11:38:08 - 2026-08-19 11:38:10the description for your salary is
2026-08-19 11:38:10 - 2026-08-19 11:38:12the TLC Solutions LTD,
2026-08-19 11:38:12 - 2026-08-19 11:38:14right? Yes.
2026-08-19 11:38:14 - 2026-08-19 11:38:15And then how often do you get paid?
2026-08-19 11:38:16 - 2026-08-19 11:38:18Because I'm seeing small portions
2026-08-19 11:38:18 - 2026-08-19 11:38:20and quite high portions.
2026-08-19 11:38:20 - 2026-08-19 11:38:22Yeah, it's sometimes
2026-08-19 11:38:23 - 2026-08-19 11:38:24a lot, sometimes a little. It's spread out.
2026-08-19 11:38:24 - 2026-08-19 11:38:26We're not very organized with
2026-08-19 11:38:26 - 2026-08-19 11:38:27the business, but
2026-08-19 11:38:27 - 2026-08-19 11:38:29overall it should add
2026-08-19 11:38:31 - 2026-08-19 11:38:32up to a good amount.
2026-08-19 11:38:32 - 2026-08-19 11:38:34Okay.
2026-08-19 11:38:36 - 2026-08-19 11:38:36It's not a regular amount.
2026-08-19 11:38:37 - 2026-08-19 11:38:37So the small
2026-08-19 11:38:39 - 2026-08-19 11:38:40portions that you normally
2026-08-19 11:38:40 - 2026-08-19 11:38:42receive, could those be advance payments
2026-08-19 11:38:42 - 2026-08-19 11:38:44or do they just pay you out?
2026-08-19 11:38:44 - 2026-08-19 11:38:46They just pay me out.
2026-08-19 11:38:46 - 2026-08-19 11:38:47Usually a minimum of £600
2026-08-19 11:38:48 - 2026-08-19 11:38:50per week and then occasionally
2026-08-19 11:38:50 - 2026-08-19 11:38:51bigger amounts.
2026-08-19 11:38:51 - 2026-08-19 11:38:52Because I'm seeing payments of
2026-08-19 11:38:54 - 2026-08-19 11:38:55£100, £250,
2026-08-19 11:38:55 - 2026-08-19 11:38:58then £100, £100.
2026-08-19 11:38:58 - 2026-08-19 11:38:59Yes, they are a bit piecemeal.
2026-08-19 11:38:59 - 2026-08-19 11:39:01But overall
2026-08-19 11:39:02 - 2026-08-19 11:39:03they are for the amount
2026-08-19 11:39:03 - 2026-08-19 11:39:06of this.
2026-08-19 11:39:06 - 2026-08-19 11:39:06amount that I quoted for the year, if not more, maybe some advance.
2026-08-19 11:39:07 - 2026-08-19 11:39:13Okay, so all these payments reflecting under your salary or that you receive from TLC,
2026-08-19 11:39:14 - 2026-08-19 11:39:20it is income, not advance payment?
2026-08-19 11:39:20 - 2026-08-19 11:39:22Yes, that's right.
2026-08-19 11:39:22 - 2026-08-19 11:39:23It's my income, anything from TLC Solutions.
2026-08-19 11:39:23 - 2026-08-19 11:39:25I haven't done my accounts for this year yet, so I couldn't say the exact figure, but I
2026-08-19 11:39:25 - 2026-08-19 11:39:31based it on previous financial, yeah.
2026-08-19 11:39:31 - 2026-08-19 11:39:34Not a problem.
2026-08-19 11:39:39 - 2026-08-19 11:39:42Thank you so much for clarifying that with me.
2026-08-19 11:39:42 - 2026-08-19 11:39:44I'm just going to see if I can open the Starling account as well.
2026-08-19 11:39:45 - 2026-08-19 11:39:48Just a moment.
2026-08-19 11:39:48 - 2026-08-19 11:39:49Okay, I do have the Starling account.
2026-08-19 11:39:50 - 2026-08-19 11:40:04Just a moment, please.
2026-08-19 11:40:04 - 2026-08-19 11:40:05Just going to see if I can open up all of them.
2026-08-19 11:40:08 - 2026-08-19 11:40:11Please do excuse my silence.
2026-08-19 11:40:34 - 2026-08-19 11:40:35I am so with you.
2026-08-19 11:40:35 - 2026-08-19 11:40:36No, no, it's fine.
2026-08-19 11:40:36 - 2026-08-19 11:40:37Don't worry.
2026-08-19 11:40:37 - 2026-08-19 11:40:38Thank you.
2026-08-19 11:40:38 - 2026-08-19 11:40:39All right.
2026-08-19 11:40:40 - 2026-08-19 11:41:02Thank you so much for staying on the line.
2026-08-19 11:41:02 - 2026-08-19 11:41:05I just wanted to clarify a description.
2026-08-19 11:41:05 - 2026-08-19 11:41:06for me. So on your NetWaste
2026-08-19 11:41:07 - 2026-08-19 11:41:08account, there's a description
2026-08-19 11:41:08 - 2026-08-19 11:41:10here. It's actually found going
2026-08-19 11:41:10 - 2026-08-19 11:41:12out from your NetWaste account.
2026-08-19 11:41:12 - 2026-08-19 11:41:14I'm not sure to where, but the
2026-08-19 11:41:14 - 2026-08-19 11:41:16description shows as
2026-08-19 11:41:16 - 2026-08-19 11:41:17Burnham, and then it's
2026-08-19 11:41:18 - 2026-08-19 11:41:19RuffRuff Burnham.
2026-08-19 11:41:19 - 2026-08-19 11:41:21It must be to one of my other
2026-08-19 11:41:22 - 2026-08-19 11:41:24accounts. Okay, so it's
2026-08-19 11:41:24 - 2026-08-19 11:41:28not actually showing on the other
2026-08-19 11:41:28 - 2026-08-19 11:41:30accounts.
2026-08-19 11:41:30 - 2026-08-19 11:41:30Do you know the date? I can have a quick look.
2026-08-19 11:41:31 - 2026-08-19 11:41:34That was on
2026-08-19 11:41:34 - 2026-08-19 11:41:36the 17th of August.
2026-08-19 11:41:36 - 2026-08-19 11:41:3817th of August.
2026-08-19 11:41:39 - 2026-08-19 11:41:40It was £100.
2026-08-19 11:41:40 - 2026-08-19 11:41:4217th of August.
2026-08-19 11:41:53 - 2026-08-19 11:41:55It was
2026-08-19 11:41:55 - 2026-08-19 11:41:57a transfer of
2026-08-19 11:41:57 - 2026-08-19 11:41:59£100. I think that
2026-08-19 11:41:59 - 2026-08-19 11:42:03was to my wife's account. That one was
2026-08-19 11:42:03 - 2026-08-19 11:42:05to my wife's account.
2026-08-19 11:42:05 - 2026-08-19 11:42:06I don't know why it's my name.
2026-08-19 11:42:07 - 2026-08-19 11:42:08It shouldn't be my name, unless it's a reference.
2026-08-19 11:42:09 - 2026-08-19 11:42:12But no, it looks like.
2026-08-19 11:42:12 - 2026-08-19 11:42:13Okay, and then there's another description that it's still on your NetWaste account.
2026-08-19 11:42:15 - 2026-08-19 11:42:21It's TLC Solution LTD, and then it has your first name and last name.
2026-08-19 11:42:21 - 2026-08-19 11:42:25That was on the 3rd of August.
2026-08-19 11:42:26 - 2026-08-19 11:42:28Let me see.
2026-08-19 11:42:29 - 2026-08-19 11:42:30I lent some money to their company, and I received it back in cash.
2026-08-19 11:42:30 - 2026-08-19 11:42:35So you lent that to the company, or did the company lend that to you?
2026-08-19 11:42:35 - 2026-08-19 11:42:40I lent it to the company, and I received it back in cash.
2026-08-19 11:42:40 - 2026-08-19 11:42:43All right, not a problem then.
2026-08-19 11:42:44 - 2026-08-19 11:42:45Thank you so much for clarifying that with me.
2026-08-19 11:42:45 - 2026-08-19 11:42:47I'm just going to place you on hold once again, okay?
2026-08-19 11:42:48 - 2026-08-19 11:42:50No problem, of course.
2026-08-19 11:42:50 - 2026-08-19 11:42:51Thank you.
2026-08-19 11:42:52 - 2026-08-19 11:42:52Thank you.
2026-08-19 11:49:08 - 2026-08-19 11:49:09Thank you so, so much for your patience.
2026-08-19 11:50:10 - 2026-08-19 11:50:12Hi there, so are you still with me?
2026-08-19 11:50:12 - 2026-08-19 11:50:13That's fine, no problem at all.
2026-08-19 11:50:13 - 2026-08-19 11:50:15Thank you so much for staying on the line.
2026-08-19 11:50:16 - 2026-08-19 11:50:17So I'm still going through your bank statements, right?
2026-08-19 11:50:18 - 2026-08-19 11:50:21Okay.
2026-08-19 11:50:22 - 2026-08-19 11:50:22On your nationwide account, I just want you to clarify something for me.
2026-08-19 11:50:22 - 2026-08-19 11:50:26So on a monthly basis, on your nationwide account, there is 1,200 that is coming in.
2026-08-19 11:50:26 - 2026-08-19 11:50:32Could that be possibly from one of the accounts?
2026-08-19 11:50:32 - 2026-08-19 11:50:341,200 coming in or out?
2026-08-19 11:50:35 - 2026-08-19 11:50:38In, it's coming in.
2026-08-19 11:50:39 - 2026-08-19 11:50:40The description that I'm seeing here, it is returned standing order B&S Ruff Ruff.
2026-08-19 11:50:40 - 2026-08-19 11:50:46Ah, yes, it should be.
2026-08-19 11:50:46 - 2026-08-19 11:50:48It was supposed to be a payment to the joint account, the Santander one that you can see.
2026-08-19 11:50:48 - 2026-08-19 11:50:54Okay.
2026-08-19 11:50:55 - 2026-08-19 11:50:55But the standing order, I haven't used it.
2026-08-19 11:50:55 - 2026-08-19 11:50:58I just paid in manually.
2026-08-19 11:50:59 - 2026-08-19 11:51:00So this would be a corresponding outward transaction and then the return.
2026-08-19 11:51:01 - 2026-08-19 11:51:06turn of the inward transaction and I usually
2026-08-19 11:51:07 - 2026-08-19 11:51:08did it a day or two later
2026-08-19 11:51:08 - 2026-08-19 11:51:10manually. Okay.
2026-08-19 11:51:10 - 2026-08-19 11:51:11Alright, I can see it as well on
2026-08-19 11:51:12 - 2026-08-19 11:51:14the outgoings as well.
2026-08-19 11:51:14 - 2026-08-19 11:51:16And then there's another
2026-08-19 11:51:16 - 2026-08-19 11:51:18income still on the nationwide.
2026-08-19 11:51:18 - 2026-08-19 11:51:20It is $460. It also shows
2026-08-19 11:51:20 - 2026-08-19 11:51:22return standing order and then it has
2026-08-19 11:51:22 - 2026-08-19 11:51:24been rough, rough. Could that also
2026-08-19 11:51:24 - 2026-08-19 11:51:26be the same thing happening?
2026-08-19 11:51:26 - 2026-08-19 11:51:28Yeah, it's the same thing happening there.
2026-08-19 11:51:28 - 2026-08-19 11:51:30Yeah, they cancelled each other out.
2026-08-19 11:51:30 - 2026-08-19 11:51:32I should have cancelled them a long time ago
2026-08-19 11:51:32 - 2026-08-19 11:51:34as far as using the account
2026-08-19 11:51:35 - 2026-08-19 11:51:36that way and I left them standing
2026-08-19 11:51:36 - 2026-08-19 11:51:38order in place without the funds.
2026-08-19 11:51:38 - 2026-08-19 11:51:40It was very stupid of me, but
2026-08-19 11:51:40 - 2026-08-19 11:51:42yeah, they should cancel each other out.
2026-08-19 11:51:42 - 2026-08-19 11:51:44Alright, then. Thank you so much
2026-08-19 11:51:46 - 2026-08-19 11:51:48for clarifying that for me.
2026-08-19 11:51:48 - 2026-08-19 11:51:49I'm just going to open up the affordability
2026-08-19 11:51:50 - 2026-08-19 11:51:51screen so that I can just capture
2026-08-19 11:51:51 - 2026-08-19 11:51:54everything manually. Just a moment,
2026-08-19 11:51:54 - 2026-08-19 11:51:55please. No problem. Alright, so
2026-08-19 11:51:56 - 2026-08-19 11:52:01the average that I've calculated for your salary
2026-08-19 11:52:01 - 2026-08-19 11:52:03is around $4,683.
2026-08-19 11:52:03 - 2026-08-19 11:52:06pounds and 33 pence. Can I use that
2026-08-19 11:52:07 - 2026-08-19 11:52:08as your main income? Yeah, by all means.
2026-08-19 11:52:08 - 2026-08-19 11:52:10I'm just going to have a look here.
2026-08-19 11:52:11 - 2026-08-19 11:52:15And could you please confirm, besides
2026-08-19 11:52:17 - 2026-08-19 11:52:19your main account where your salary comes
2026-08-19 11:52:19 - 2026-08-19 11:52:21into, which is the
2026-08-19 11:52:21 - 2026-08-19 11:52:22net risk,
2026-08-19 11:52:24 - 2026-08-19 11:52:25did you get paid on
2026-08-19 11:52:26 - 2026-08-19 11:52:27another account? No.
2026-08-19 11:52:27 - 2026-08-19 11:52:28Not at all? I don't think so.
2026-08-19 11:52:29 - 2026-08-19 11:52:31I don't think so.
2026-08-19 11:52:31 - 2026-08-19 11:52:32I used to use the nationwide one, but I
2026-08-19 11:52:33 - 2026-08-19 11:52:35think it's more than 12 months since it was
2026-08-19 11:52:35 - 2026-08-19 11:52:37I don't know how far back you look.
2026-08-19 11:52:38 - 2026-08-19 11:52:40Okay, and then I do see that your salary does
2026-08-19 11:52:44 - 2026-08-19 11:52:46actually differ. Could you please
2026-08-19 11:52:46 - 2026-08-19 11:52:47confirm, does it depend on the
2026-08-19 11:52:47 - 2026-08-19 11:52:50overtime? I'm sorry, I just
2026-08-19 11:52:50 - 2026-08-19 11:52:51couldn't hear that for a second. I was
2026-08-19 11:52:52 - 2026-08-19 11:52:53going past, I'm sorry.
2026-08-19 11:52:53 - 2026-08-19 11:52:55Can you hear me now? Yes, yeah, it's fine now.
2026-08-19 11:52:55 - 2026-08-19 11:52:58Alright, so I do see that
2026-08-19 11:52:59 - 2026-08-19 11:53:00your salary does actually fluctuate.
2026-08-19 11:53:00 - 2026-08-19 11:53:02What can I write on the
2026-08-19 11:53:02 - 2026-08-19 11:53:03application? Does it depend on the hours
2026-08-19 11:53:03 - 2026-08-19 11:53:06that you work?
2026-08-19 11:53:06 - 2026-08-19 11:53:06or is it because of overtime?
2026-08-19 11:53:07 - 2026-08-19 11:53:08Overtime, yeah.
2026-08-19 11:53:09 - 2026-08-19 11:53:10Security overtime.
2026-08-19 11:53:11 - 2026-08-19 11:53:12Okay.
2026-08-19 11:53:12 - 2026-08-19 11:53:13And then on the joint account,
2026-08-19 11:53:13 - 2026-08-19 11:53:15I do see that you guys also received child benefit.
2026-08-19 11:53:15 - 2026-08-19 11:53:18Does that come into your account?
2026-08-19 11:53:18 - 2026-08-19 11:53:20Do you receive it or does it?
2026-08-19 11:53:20 - 2026-08-19 11:53:21It's a joint account.
2026-08-19 11:53:22 - 2026-08-19 11:53:23We receive it jointly,
2026-08-19 11:53:23 - 2026-08-19 11:53:25so you could call half of it my income.
2026-08-19 11:53:25 - 2026-08-19 11:53:26Yes.
2026-08-19 11:53:27 - 2026-08-19 11:53:27So I can put half?
2026-08-19 11:53:29 - 2026-08-19 11:53:30Yeah, it makes sense.
2026-08-19 11:53:31 - 2026-08-19 11:53:33Okay.
2026-08-19 11:53:34 - 2026-08-19 11:53:34So it's 108 pounds and 20 pence.
2026-08-19 11:53:34 - 2026-08-19 11:53:40If I divide that by two, it is 51 pounds and 10 pence.
2026-08-19 11:53:40 - 2026-08-19 11:53:44So can I add that as one of your...
2026-08-19 11:53:44 - 2026-08-19 11:53:46Yes, I usually never think about it,
2026-08-19 11:53:46 - 2026-08-19 11:53:48but you can, of course.
2026-08-19 11:53:48 - 2026-08-19 11:53:49All right, not a problem.
2026-08-19 11:53:50 - 2026-08-19 11:53:52So I'll also add the other 54 pounds and 10 pence
2026-08-19 11:53:52 - 2026-08-19 11:53:56for what your wife also received.
2026-08-19 11:53:56 - 2026-08-19 11:53:57And then could you please confirm,
2026-08-19 11:53:58 - 2026-08-19 11:54:00besides your main salary and the benefit,
2026-08-19 11:54:00 - 2026-08-19 11:54:02is there anything that you receive?
2026-08-19 11:54:02 - 2026-08-19 11:54:04Or any additional income or benefit?
2026-08-19 11:54:04 - 2026-08-19 11:54:06No.
2026-08-19 11:54:06 - 2026-08-19 11:54:06No.
2026-08-19 11:54:07 - 2026-08-19 11:54:07All right.
2026-08-19 11:54:08 - 2026-08-19 11:54:08I mean, does your partner contribute towards the household?
2026-08-19 11:54:08 - 2026-08-19 11:54:11She does.
2026-08-19 11:54:11 - 2026-08-19 11:54:12All right.
2026-08-19 11:54:13 - 2026-08-19 11:54:13Can I have an approximate amount or an estimated amount that you think your partner gets on a monthly basis off the tip?
2026-08-19 11:54:13 - 2026-08-19 11:54:19I think she pays around £2,000 towards the household bills and mortgage and everything.
2026-08-19 11:54:19 - 2026-08-19 11:54:24The overall amount, should I say, is £2,000 that she receives?
2026-08-19 11:54:26 - 2026-08-19 11:54:29Yes.
2026-08-19 11:54:29 - 2026-08-19 11:54:29She receives or she pays towards the house, sorry.
2026-08-19 11:54:29 - 2026-08-19 11:54:33What was the question?
2026-08-19 11:54:35 - 2026-08-19 11:54:36Was it the income or her contribution?
2026-08-19 11:54:36 - 2026-08-19 11:54:38Her income.
2026-08-19 11:54:39 - 2026-08-19 11:54:39Her income, sorry.
2026-08-19 11:54:39 - 2026-08-19 11:54:40I'm sorry, monthly, after tax, yes.
2026-08-19 11:54:41 - 2026-08-19 11:54:42I don't know the income after tax, but I know her annual salary is £56,000.
2026-08-19 11:54:43 - 2026-08-19 11:54:47Is that after tax?
2026-08-19 11:54:49 - 2026-08-19 11:54:50Before tax.
2026-08-19 11:54:50 - 2026-08-19 11:54:52Can you give me an estimated amount that you think she gets on a monthly basis?
2026-08-19 11:54:53 - 2026-08-19 11:54:56Yeah, just bear with me.
2026-08-19 11:54:56 - 2026-08-19 11:54:57I'll just...
2026-08-19 11:54:57 - 2026-08-19 11:54:58Calculating, it should be around 4,670.
2026-08-19 11:55:24 - 2026-08-19 11:55:29Sorry, sorry, sorry.
2026-08-19 11:55:30 - 2026-08-19 11:55:32No, no, no, sorry.
2026-08-19 11:55:32 - 2026-08-19 11:55:33That's gross.
2026-08-19 11:55:33 - 2026-08-19 11:55:333,636.
2026-08-19 11:55:33 - 2026-08-19 11:55:35Okay.
2026-08-19 11:55:37 - 2026-08-19 11:55:38Approximately 3,600.
2026-08-19 11:55:38 - 2026-08-19 11:55:40And then there is the child benefit of 54 pounds in 10 years.
2026-08-19 11:55:41 - 2026-08-19 11:55:45Yeah, yeah.
2026-08-19 11:55:45 - 2026-08-19 11:55:45Right.
2026-08-19 11:55:46 - 2026-08-19 11:55:47And then is there any additional income or any other benefits that you receive?
2026-08-19 11:55:47 - 2026-08-19 11:55:50No.
2026-08-19 11:55:50 - 2026-08-19 11:55:51All right, then.
2026-08-19 11:55:51 - 2026-08-19 11:55:53Perfect.
2026-08-19 11:55:53 - 2026-08-19 11:55:54Perfect.
2026-08-19 11:55:54 - 2026-08-19 11:55:54Just a moment.
2026-08-19 11:55:54 - 2026-08-19 11:55:55And then on the statements, do you see that the mortgage payment is around 1,687 pounds and 37 pence?
2026-08-19 11:55:57 - 2026-08-19 11:56:05Yeah.
2026-08-19 11:56:05 - 2026-08-19 11:56:05That is the exact.
2026-08-19 11:56:06 - 2026-08-19 11:56:06amount right yes however you contribute 800 you mentioned yes yes okay just get this saved
2026-08-19 11:56:07 - 2026-08-19 11:56:17all right thank you so much for clarifying that for me so um as part of our customer
2026-08-19 11:56:17 - 2026-08-19 11:56:22due diligence requirements there is just a few items that we need this is simply just for your
2026-08-19 11:56:22 - 2026-08-19 11:56:27identity verification what i'll be doing is i will be sending you an email but you're not going
2026-08-19 11:56:27 - 2026-08-19 11:56:32to receive it immediately however as soon as you get that email we do need you to attach your
2026-08-19 11:56:32 - 2026-08-19 11:56:38original photographic id that could either be your passport or driver's license and then we
2026-08-19 11:56:38 - 2026-08-19 11:56:45just need a selfie of you holding your id so um as per information and documents you have provided
2026-08-19 11:56:45 - 2026-08-19 11:56:52to us um the loan is conditionally approved what i'll be doing is i'm just going to reach out to
2026-08-19 11:56:52 - 2026-08-19 11:56:57the branch just for a few seconds um get a customer account manager to process the application
2026-08-19 11:56:57 - 2026-08-19 11:57:01do you mind staying on the line while i reach out to them that's fine that's fine thank you
2026-08-19 11:57:01 - 2026-08-19 11:57:06Hi, thank you so much for your patience.
2026-08-19 11:58:17 - 2026-08-19 11:58:19Are you still with me?
2026-08-19 11:58:19 - 2026-08-19 11:58:19That's okay.
2026-08-19 11:58:19 - 2026-08-19 11:58:20All right.
2026-08-19 11:58:21 - 2026-08-19 11:58:21So it does seem like they are just having a call to you on the end,
2026-08-19 11:58:21 - 2026-08-19 11:58:24just assisting other customers as well.
2026-08-19 11:58:25 - 2026-08-19 11:58:27What I'll be doing is I'll assign your application to one of them,
2026-08-19 11:58:27 - 2026-08-19 11:58:31so they should contact you within 24 hours to initially finalize everything.
2026-08-19 11:58:31 - 2026-08-19 11:58:35However, we do aim to give you a call back as soon as possible, okay?
2026-08-19 11:58:35 - 2026-08-19 11:58:38No problem.
2026-08-19 11:58:39 - 2026-08-19 11:58:39That's fine.
2026-08-19 11:58:39 - 2026-08-19 11:58:40That's brilliant.
2026-08-19 11:58:40 - 2026-08-19 11:58:40Thank you.
2026-08-19 11:58:41 - 2026-08-19 11:58:41Thank you so much for your time and patience.
2026-08-19 11:58:42 - 2026-08-19 11:58:44No, thank you.
2026-08-19 11:58:44 - 2026-08-19 11:58:45Did you maybe have any additional questions?
2026-08-19 11:58:45 - 2026-08-19 11:58:46Not at the moment, no.
2026-08-19 11:58:47 - 2026-08-19 11:58:48That's perfect.
2026-08-19 11:58:48 - 2026-08-19 11:58:49Thank you.
2026-08-19 11:58:49 - 2026-08-19 11:58:49Thank you so much for your time.
2026-08-19 11:58:50 - 2026-08-19 11:58:51Goodbye.
2026-08-19 11:58:51 - 2026-08-19 11:58:51Bye-bye.
2026-08-19 11:58:52 - 2026-08-19 11:58:52Diarization Windows
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