Hello, BMW Sydney Sheffield. How can I help? My name's John.

Hi, John. Lovely to hear from you. I'm Andy, calling on behalf of Benham Raff Raff.

I'm just ringing to check on his car. Is it ready for collection yet?

I'm afraid not. It's actually failed its MOT and we need to authorise some work.

Oh, right. I see. So it's failed the MOT. Do you know what work needs doing?

Or is that something Benham will need to discuss with you directly?

It needs brake pads on the front.

Got it. Front brake pads. And do you have a rough idea of when that work might be completed?

We can get it done in two to three hours, but it's going to cost about £190.

Right. So two to three hours and £190 for the brake pads.

I'll let Benham know about that straight away so he can give you...

you a call back to authorise the work. Is there a number I should give him to call you back on?

No, sorry, you're already not on the number. Perfect, no problem. I'll pass all that on to

him. The failed MOT, the brake pads needed, the two to three hour time frame and the cost.

Cheers, John. Bye-bye. Bye, thanks for your help.