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Transcript #31302

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Status: completed · Language: en · Source: Behnam · Captured: 2026-03-31 16:34:50 · I need your card details again, unfortunately, just because when we did the payment plan default, we cancelled the payme

Unknown

I need your card details again, unfortunately,

2026-03-31 16:34:50 - 2026-03-31 16:34:51
Unknown

just because when we did the payment plan default,

2026-03-31 16:34:51 - 2026-03-31 16:34:53
Unknown

we cancelled the payment, the card details.

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Behnam

I see. I haven't got it to hand.

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Unknown

So what time do you close?

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Behnam

Because I'm on the way home and it's at home.

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Unknown

Have you not got your mobile, your banking app?

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Unknown

You'll be able to bring them up from there?

2026-03-31 16:35:05 - 2026-03-31 16:35:07
Behnam

No, I don't.

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Behnam

Are you open till after five?

2026-03-31 16:35:08 - 2026-03-31 16:35:10
Behnam

Yeah, we're open till six o'clock.

2026-03-31 16:35:12 - 2026-03-31 16:35:14
Behnam

Okay, yeah, we'll ring back then in half an hour.

2026-03-31 16:35:14 - 2026-03-31 16:35:16
Behnam

Anyway, if we can't get through

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Behnam

and we do it on the automated payment line,

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Behnam

is that okay or do you need to speak to us?

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Unknown

If you want to set up a payment plan again,

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Unknown

you'll have to call us, unfortunately.

2026-03-31 16:35:26 - 2026-03-31 16:35:27
Behnam

That's fine. Okay, I'll call you back.

2026-03-31 16:35:28 - 2026-03-31 16:35:29
Behnam

All right then, thank you.

2026-03-31 16:35:30 - 2026-03-31 16:35:31
Behnam

No worries, have a lovely day.

2026-03-31 16:35:31 - 2026-03-31 16:35:32
Behnam

See you in a bit. Bye-bye.

2026-03-31 16:35:32 - 2026-03-31 16:35:33
Behnam

Cheers, bye-bye.

2026-03-31 16:35:33 - 2026-03-31 16:35:33

Diarization Windows

Unknown

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Segment 1
Unknown

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Segment 2
Behnam

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Segment 3
Behnam

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Segment 4
Unknown

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Segment 5
Behnam

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Segment 6
Unknown

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Segment 7
Unknown

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Segment 8
Behnam

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Segment 9
Behnam

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Segment 10
Unknown

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Segment 11
Unknown

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Segment 12
Behnam

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Segment 13
Behnam

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Segment 14
Behnam

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Segment 15
Unknown

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Segment 16
Behnam

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Segment 17
Unknown

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Segment 18
Behnam

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Segment 19
Unknown

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Segment 20
Unknown

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Segment 21