Transcript Detail
Transcript #2865
Playback
Status: completed · Language: en · Source: Office Audio · Captured: 2026-05-15 11:26:35 · away it's not something so it's very complicated because they might say well it's your car was broke it's a fault with t
away it's not something so it's very complicated because they might say well it's your car was
2026-05-15 11:26:35 - 2026-05-15 11:26:40broke it's a fault with the electronics that's not accident related so we're washing our hands
2026-05-15 11:26:40 - 2026-05-15 11:26:45no i don't think they go with that because they had issue with this and after they returned
2026-05-15 11:26:45 - 2026-05-15 11:26:51they returned from repair center i was driving here but same day i had problems with
2026-05-15 11:26:51 - 2026-05-15 11:26:58opening the door lock the door so if something goes wrong and that part is definitely expensive
2026-05-15 11:26:58 - 2026-05-15 11:27:03it's expensive but i don't know how much product check it could be like 1500 or 1500 it's not that
2026-05-15 11:27:03 - 2026-05-15 11:27:10expensive but maybe not enough maybe you have to warrant it right on there no because so far they
2026-05-15 11:27:10 - 2026-05-15 11:27:16spent too much already so right now i mean higher car not on the car itself you wouldn't write it
2026-05-15 11:27:16 - 2026-05-15 11:27:23off for one kind of control they won't but they said they had different tips and bobs like the
2026-05-15 11:27:23 - 2026-05-15 11:27:31re-diagnosed because when something goes wrong
2026-05-15 11:27:31 - 2026-05-15 11:27:33with them the fact is that it's complicated they don't know i guess in theory they're going to try
2026-05-15 11:27:33 - 2026-05-15 11:27:41and make the repair center the body shop yeah yeah because i think that's the dispute seems
2026-05-15 11:27:41 - 2026-05-15 11:27:48like a dispute with them because when they when they didn't give me a car straight away from
2026-05-15 11:27:48 - 2026-05-15 11:27:53repair center they said they have to wait to see is the fault for accidents the fault from
2026-05-15 11:27:53 - 2026-05-15 11:27:59them they couldn't fix it right or during the repair
2026-05-15 11:28:00 - 2026-05-15 11:28:03so they knew at the time because i asked them just out of the
2026-05-15 11:28:03 - 2026-05-15 11:28:08curiosity who's paying for higher car said we don't know yet yeah they are
2026-05-15 11:28:08 - 2026-05-15 11:28:15because when they got contract with the repair center is they should repair it and if they can't
2026-05-15 11:28:15 - 2026-05-15 11:28:23they should say it from early point early point just suspending and then because obviously repair
2026-05-15 11:28:23 - 2026-05-15 11:28:31center together
2026-05-15 11:28:31 - 2026-05-15 11:28:33he wanted to repair to send the bill to insurance but they did that but it didn't it's very messy
2026-05-15 11:28:33 - 2026-05-15 11:28:41fix but now they said the last time they said they're going to have meeting between repair
2026-05-15 11:28:41 - 2026-05-15 11:28:45center and insurance engineer and them but then she just finally said just engineer insurance
2026-05-15 11:28:45 - 2026-05-15 11:28:54engineer just been to the uh main dealer and they had all the reports and now they're going to make
2026-05-15 11:28:54 - 2026-05-15 11:29:02a decision what they're going to do so they haven't made a decision so they're going to
2026-05-15 11:29:02 - 2026-05-15 11:29:08ring me directly now so they decided they take the things to carry on some other repair center
2026-05-15 11:29:08 - 2026-05-15 11:29:15everything insurance yeah yeah so it's going to be repaired almost certainly it's not going to
2026-05-15 11:29:15 - 2026-05-15 11:29:21be right it's just you don't know yet that's the thing so what it depends how much more cost to decide
2026-05-15 11:29:21 - 2026-05-15 11:29:30out how was it the more cost to repair it or not.
2026-05-15 11:29:30 - 2026-05-15 11:29:32going to they're going to be sent anyway for the repair center they're going to try to
2026-05-15 11:29:32 - 2026-05-15 11:29:36but they'll have to agree an amount they just settle everything yeah 50 50 or something they
2026-05-15 11:29:37 - 2026-05-15 11:29:42do something because it's just like the value of the car but the hires already cost probably more
2026-05-15 11:29:42 - 2026-05-15 11:29:47definitely a double of the car maybe already so silly how it works yeah and that's the thing
2026-05-15 11:29:47 - 2026-05-15 11:29:55that this repair centers up because it takes long and they didn't give them time
2026-05-15 11:29:55 - 2026-05-15 11:29:59as early as four weeks from that point so all that four weeks and then they they they're not
2026-05-15 11:30:00 - 2026-05-15 11:30:06the one who can make a decision to write it up for then after that point it's up to insurance to
2026-05-15 11:30:06 - 2026-05-15 11:30:12make a decision what to carry and if they say right from the day they say right up
2026-05-15 11:30:12 - 2026-05-15 11:30:16the car they don't pay for seven days longer for the car for you and then after that
2026-05-15 11:30:16 - 2026-05-15 11:30:21that bill stops because they decided better than them if they're not paying for it
2026-05-15 11:30:21 - 2026-05-15 11:30:26they're not leaving
2026-05-15 11:30:26 - 2026-05-15 11:30:29it till the issue they check because then it's i don't know what the good thing if you can get
2026-05-15 11:30:29 - 2026-05-15 11:30:35your hands on that report as well because sometimes with mine they didn't want to give
2026-05-15 11:30:35 - 2026-05-15 11:30:38the report to me i had to ask four or five times but they they took care of i examined it and
2026-05-15 11:30:38 - 2026-05-15 11:30:43everything and then it took me four times to ask them for their engineer's report they just said
2026-05-15 11:30:43 - 2026-05-15 11:30:48oh we said they think something like that the guy reads it and explains it i said can you send it to
2026-05-15 11:30:48 - 2026-05-15 11:30:53me uh i don't know but if you can get that report then is it something legally you know
2026-05-15 11:30:53 - 2026-05-15 11:30:59but right to happen i don't know maybe not and then they hope that they if they didn't but if they
2026-05-15 11:30:59 - 2026-05-15 11:31:05decide to write it off and you can buy it back cheaply it would be useful to see what the main
2026-05-15 11:31:05 - 2026-05-15 11:31:10dealers just go savage like this yeah but if it's just like if that ecu is 1500 pounds but
2026-05-15 11:31:10 - 2026-05-15 11:31:15if you can buy the car back you don't have to put a new one from the main dealer if you want
2026-05-15 11:31:15 - 2026-05-15 11:31:20to just patch it up even if you want to send it on but you would it would be interesting
2026-05-15 11:31:20 - 2026-05-15 11:31:24like you said there's bits and bobs of other things it would be really useful for you to have
2026-05-15 11:31:24 - 2026-05-15 11:31:28you know before even if you get the car
2026-05-15 11:31:29 - 2026-05-15 11:31:33Diarization Windows
2026-05-15 11:26:35 - 2026-05-15 11:26:36
2026-05-15 11:26:36 - 2026-05-15 11:26:46
2026-05-15 11:26:46 - 2026-05-15 11:26:52
2026-05-15 11:26:53 - 2026-05-15 11:27:15
2026-05-15 11:26:55 - 2026-05-15 11:26:59
2026-05-15 11:27:00 - 2026-05-15 11:27:00
2026-05-15 11:27:02 - 2026-05-15 11:27:04
2026-05-15 11:27:11 - 2026-05-15 11:27:13
2026-05-15 11:27:15 - 2026-05-15 11:27:34
2026-05-15 11:27:20 - 2026-05-15 11:27:21
2026-05-15 11:27:24 - 2026-05-15 11:27:25
2026-05-15 11:27:25 - 2026-05-15 11:27:25
2026-05-15 11:27:27 - 2026-05-15 11:27:31
2026-05-15 11:27:35 - 2026-05-15 11:27:38
2026-05-15 11:27:35 - 2026-05-15 11:27:45
2026-05-15 11:27:39 - 2026-05-15 11:27:39
2026-05-15 11:27:42 - 2026-05-15 11:27:42
2026-05-15 11:27:44 - 2026-05-15 11:27:44
2026-05-15 11:27:45 - 2026-05-15 11:28:04
2026-05-15 11:27:53 - 2026-05-15 11:27:54
2026-05-15 11:27:54 - 2026-05-15 11:27:55
2026-05-15 11:28:04 - 2026-05-15 11:28:17
2026-05-15 11:28:07 - 2026-05-15 11:28:07
2026-05-15 11:28:09 - 2026-05-15 11:28:10
2026-05-15 11:28:15 - 2026-05-15 11:28:16
2026-05-15 11:28:17 - 2026-05-15 11:28:23
2026-05-15 11:28:24 - 2026-05-15 11:28:25
2026-05-15 11:28:25 - 2026-05-15 11:28:32
2026-05-15 11:28:28 - 2026-05-15 11:28:28
2026-05-15 11:28:33 - 2026-05-15 11:28:37
2026-05-15 11:28:38 - 2026-05-15 11:28:40
2026-05-15 11:28:40 - 2026-05-15 11:28:46
2026-05-15 11:28:46 - 2026-05-15 11:28:49
2026-05-15 11:28:50 - 2026-05-15 11:28:57
2026-05-15 11:28:57 - 2026-05-15 11:29:06
2026-05-15 11:29:06 - 2026-05-15 11:29:09
2026-05-15 11:29:10 - 2026-05-15 11:29:12
2026-05-15 11:29:13 - 2026-05-15 11:29:18
2026-05-15 11:29:19 - 2026-05-15 11:29:22
2026-05-15 11:29:23 - 2026-05-15 11:29:24
2026-05-15 11:29:24 - 2026-05-15 11:29:25
2026-05-15 11:29:25 - 2026-05-15 11:29:25
2026-05-15 11:29:26 - 2026-05-15 11:29:27
2026-05-15 11:29:28 - 2026-05-15 11:29:30
2026-05-15 11:29:29 - 2026-05-15 11:29:41
2026-05-15 11:29:42 - 2026-05-15 11:29:48
2026-05-15 11:29:42 - 2026-05-15 11:29:43
2026-05-15 11:29:47 - 2026-05-15 11:29:48
2026-05-15 11:29:48 - 2026-05-15 11:29:49
2026-05-15 11:29:49 - 2026-05-15 11:29:49
2026-05-15 11:29:49 - 2026-05-15 11:29:49
2026-05-15 11:29:49 - 2026-05-15 11:29:49
2026-05-15 11:29:49 - 2026-05-15 11:29:53
2026-05-15 11:29:53 - 2026-05-15 11:29:59
2026-05-15 11:30:00 - 2026-05-15 11:30:04
2026-05-15 11:30:04 - 2026-05-15 11:30:14
2026-05-15 11:30:14 - 2026-05-15 11:30:21
2026-05-15 11:30:22 - 2026-05-15 11:30:23
2026-05-15 11:30:23 - 2026-05-15 11:30:26
2026-05-15 11:30:24 - 2026-05-15 11:30:26
2026-05-15 11:30:26 - 2026-05-15 11:30:26
2026-05-15 11:30:26 - 2026-05-15 11:30:27
2026-05-15 11:30:26 - 2026-05-15 11:30:27
2026-05-15 11:30:28 - 2026-05-15 11:30:32
2026-05-15 11:30:33 - 2026-05-15 11:30:33
2026-05-15 11:30:33 - 2026-05-15 11:30:44
2026-05-15 11:30:44 - 2026-05-15 11:30:54
2026-05-15 11:30:55 - 2026-05-15 11:30:57
2026-05-15 11:30:57 - 2026-05-15 11:30:57
2026-05-15 11:30:57 - 2026-05-15 11:30:58
2026-05-15 11:30:58 - 2026-05-15 11:30:58
2026-05-15 11:30:58 - 2026-05-15 11:31:00
2026-05-15 11:31:00 - 2026-05-15 11:31:04
2026-05-15 11:31:00 - 2026-05-15 11:31:01
2026-05-15 11:31:05 - 2026-05-15 11:31:11
2026-05-15 11:31:10 - 2026-05-15 11:31:13
2026-05-15 11:31:12 - 2026-05-15 11:31:19
2026-05-15 11:31:19 - 2026-05-15 11:31:29
2026-05-15 11:31:30 - 2026-05-15 11:31:34
2026-05-15 11:31:30 - 2026-05-15 11:31:30