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Transcript #26193

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Status: completed · Language: en · Source: Unknown source · Captured: 2026-08-13 15:31:41 · Welcome to Barclaycard. Worried about money? Whatever your situation, we are here to help. For additional support, searc

Unknown

Welcome to Barclaycard. Worried about money? Whatever your situation, we are here to help.

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Unknown

For additional support, search Barclay's Money Worries online.

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To use our automated telephone banking service, press 1. For anything else, it's 2.

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Unknown

Did you know you can check your balance, make a payment, or update your details via our app or online banking?

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Unknown

To find out more, visit Barclay's Ways to Bank online.

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Unknown

Alternatively, please continue to hold.

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Unknown

To help us get you to the right team as quickly as we can, please enter your Barclaycard number.

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Unknown

For security, we'll then ask for your passcode or date of birth.

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Unknown

If you're calling from the mobile phone number we have on record, then we'll match that automatically.

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Unknown

What was my Barclaycard account number?

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Unknown

Please enter your card number.

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Unknown

If you don't have it, press star.

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Unknown

Thanks.

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Unknown

I'll just find your details.

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Unknown

I found your account.

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Unknown

Please enter your six-digit passcode.

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Unknown

If you don't know it, press star.

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Unknown

Thanks.

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Unknown

That's done.

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Unknown

I'll just get your balance.

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Unknown

The current balance on your IBCM Platinum card is £6,160.97.

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Unknown

Your credit limit is £5,000.

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Unknown

£6,900. The balance of your July statement is £6,160.97. Your minimum payment is £544.14,

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Unknown

which is due on the 10th of August. You're at the top menu. For balance and available credit,

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Unknown

press 1. Recent transactions, 2. Pay a bill, 3. For credit card PIN, 4. Or,

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Unknown

for something else, please press 0.

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Behnam

4-0-0-2

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Unknown

Thank you so much.

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Unknown

Just give me a moment while I question the details.

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Unknown

May I know your first

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Unknown

and the last name?

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Behnam

Benham Raff Raff.

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Unknown

Thank you so much, Mr. Benham, for verifying yourself

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Unknown

through the IVR. How may I

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Unknown

assist you today?

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Behnam

I think my account is currently on a payment

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Unknown

holiday. Our breathing space

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Behnam

is set up for 30 days. Is that right?

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Unknown

I would have to

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Unknown

check that.

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Unknown

May I confirm

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Unknown

when was it applied, Mr. Benham?

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Unknown

I think it was about

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Unknown

two weeks ago.

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Unknown

I can see on 29th of July

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Unknown

I think you had a conversation with us.

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Behnam

Okay.

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Behnam

So I want to make a payment.

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Behnam

How much

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Behnam

was the minimum I need to pay

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Behnam

from the last statement?

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Unknown

i'll let you know about the account balances mr bennett there is a balance of 6 160 pounds and

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Unknown

97 pence okay the amount on this is 407 pounds and 58 pence and the minimum which was you put

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Unknown

in august it was 554 pounds and 14 pence now your next statement has not been completed yet

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Unknown

but for bringing the account up to date the minimum which is required now is 544 pounds and

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Behnam

14 pence okay so if i make a payment now of 600 pounds the account will be up to date right

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Unknown

correct mr bennett as of now correctly said by you you were on a hold of 30 days

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Unknown

i am able to see the videos now it was agreed on 29th of july so the account is still on the hold

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Behnam

okay so if i make the payment now i will be able to see the videos now

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Behnam

and if 600 will i be able to will the card return to normal after that

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Unknown

yeah i would have to go ahead and

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Unknown

move the hold on the account for you, I'll be able to do that.

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Behnam

I don't want to use it for now anyway.

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Behnam

I just wonder, the account's still going to work for me in future.

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Behnam

I'll be paying about £600 per month off it at this rate.

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Behnam

But the account's not been closed or anything like that, has it?

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Unknown

No, no, no, it's not been closed up until now.

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Unknown

That's fine.

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Behnam

All right.

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Behnam

So I'm going to make a payment of £600 now,

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Behnam

but I'm happy to leave the hold in place

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Behnam

and I'll try to pay more until the end of the 30 days.

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Behnam

Is that okay?

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Unknown

Okay, so you want me to keep this as it is, no accentuation?

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Behnam

Yeah, that's right.

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Behnam

I just wanted to check it.

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Behnam

So I'll pay £600 now.

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Behnam

Okay.

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Unknown

Okay, sure.

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Behnam

Thanks very much.

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Behnam

Thanks for your help.

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Unknown

Thank you.

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Unknown

Thank you.

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Unknown

Bye-bye.

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Behnam

Bye-bye.

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Diarization Windows

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