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Status: completed · Language: en · Source: Unknown source · Captured: 2026-08-05 12:48:34 · Thank you for calling VAA. To help us improve our service, we may record your call. Our team are all ears and ready to h
Thank you for calling VAA.
2026-08-05 12:48:36 - 2026-08-05 12:48:38To help us improve our service, we may record your call.
2026-08-05 12:48:38 - 2026-08-05 12:48:41Our team are all ears and ready to help.
2026-08-05 12:48:41 - 2026-08-05 12:48:44Remember, kindness fuels us, and abusive language won't be tolerated.
2026-08-05 12:48:44 - 2026-08-05 12:48:49If you're currently broken down, please press 1.
2026-08-05 12:48:49 - 2026-08-05 12:48:52Otherwise, please hold.
2026-08-05 12:48:53 - 2026-08-05 12:48:54In as few words as possible, please tell us the reason for your call today.
2026-08-05 12:49:00 - 2026-08-05 12:49:04I would like to take a complaint.
2026-08-05 12:49:05 - 2026-08-05 12:49:07Sorry, I didn't get that.
2026-08-05 12:49:11 - 2026-08-05 12:49:12In as few words as possible, please tell us the reason for your call today.
2026-08-05 12:49:12 - 2026-08-05 12:49:17Complaint.
2026-08-05 12:49:19 - 2026-08-05 12:49:19Sorry, I didn't get that.
2026-08-05 12:49:23 - 2026-08-05 12:49:25To help you speak to the right person,
2026-08-05 12:49:25 - 2026-08-05 12:49:27please listen carefully to the following five options before making your selection.
2026-08-05 12:49:28 - 2026-08-05 12:49:32to attend your vehicle or are calling regarding an existing breakdown press 1 to renew or to make
2026-08-05 12:49:34 - 2026-08-05 12:49:41an inquiry about your uk breakdown membership press 2 to get a quote or to take out uk or
2026-08-05 12:49:41 - 2026-08-05 12:49:48european breakdown cover press 3 for a car insurance or home insurance inquiry or a quote
2026-08-05 12:49:48 - 2026-08-05 12:49:56for travel insurance press 4 if you need to notify us of a deceased member press option 5
2026-08-05 12:49:56 - 2026-08-05 12:50:03to hear these options again press 9 if you need the aa to attend your vehicle don't fancy waiting
2026-08-05 12:50:03 - 2026-08-05 12:50:13on the phone why not contact us on whatsapp instead it's a simple way to get in touch for
2026-08-05 12:50:13 - 2026-08-05 12:50:19regular queries just let us know what you need support with and our team will get back to you
2026-08-05 12:50:19 - 2026-08-05 12:50:24as soon as they're free press 1 now and we'll send you a message to start the conversation
2026-08-05 12:50:24 - 2026-08-05 12:50:29otherwise wait here
2026-08-05 12:50:29 - 2026-08-05 12:50:31Okay, let me take a few details from you.
2026-08-05 12:50:37 - 2026-08-05 12:50:40Please enter your 16-digit membership number.
2026-08-05 12:50:40 - 2026-08-05 12:50:43If you don't have it, press hash.
2026-08-05 12:50:44 - 2026-08-05 12:50:48Thanks.
2026-08-05 12:51:10 - 2026-08-05 12:51:10If you're the main member on your AA membership, press 1.
2026-08-05 12:51:10 - 2026-08-05 12:51:14Otherwise, press 2.
2026-08-05 12:51:15 - 2026-08-05 12:51:16Please choose from the following two options.
2026-08-05 12:51:19 - 2026-08-05 12:51:22If you wish to discuss your renewal or if you're thinking of leaving the AA, press 1.
2026-08-05 12:51:22 - 2026-08-05 12:51:27To make changes to your membership, press 2.
2026-08-05 12:51:27 - 2026-08-05 12:51:31We need to ask a few questions before providing you product information so you can make the decision that's right for you.
2026-08-05 12:51:36 - 2026-08-05 12:51:43Please answer accurately, because incorrect information may impact your emergency assistance or mean your claim can't be paid.
2026-08-05 12:51:43 - 2026-08-05 12:51:51Just so you know, we act on behalf of the insurer for marketing, claims, and to manage your policy and premiums, and we may earn a commission from our breakdown underwriters.
2026-08-05 12:51:52 - 2026-08-05 12:52:03Our products are available for new thoughts on vehicles within our weight and size limits, with valid tax, insurance, and MOT where required.
2026-08-05 12:52:03 - 2026-08-05 12:52:12The vehicle must be safe to drive without issues like worn tires, as assessed by our patrol.
2026-08-05 12:52:13 - 2026-08-05 12:52:19Press 1 to confirm your vehicle or vehicles meet these requirements, or 2 if you would like to ask us a question about any of the information you have heard, or 3 to hear this message again.
2026-08-05 12:52:19 - 2026-08-05 12:52:32Thank you for listening.
2026-08-05 12:52:33 - 2026-08-05 12:52:33transfer you now. Due to the number of calls currently queuing, you could be on hold for
2026-08-05 12:52:34 - 2026-08-05 12:52:39around 10 minutes. If you're happy to wait for an advisor, simply stay on the line and we'll
2026-08-05 12:52:39 - 2026-08-05 12:52:45be with you as soon as we can. Thank you for calling. All of our agents are busy at present
2026-08-05 12:52:45 - 2026-08-05 12:53:11and your call is held in a queue. However, please continue to hold and we'll answer your call as
2026-08-05 12:53:11 - 2026-08-05 12:53:17soon as possible. The AA is the UK's largest breakdown organisation, with more patrols and
2026-08-05 12:53:17 - 2026-08-05 12:53:23fixing more breakdowns at the roadside than anyone else.
2026-08-05 12:53:23 - 2026-08-05 12:53:26member you're entitled to a range of exclusive benefits from aa rewards which includes money
2026-08-05 12:53:49 - 2026-08-05 12:53:56can't buy events and offers visit theaa.com for more details at the aa we're committed to
2026-08-05 12:53:56 - 2026-08-05 12:54:11constantly improving our service to members and the aa now offers a range of other products to
2026-08-05 12:54:11 - 2026-08-05 12:54:17assist members in breakdown situations
2026-08-05 12:54:17 - 2026-08-05 12:54:18We offer parts and garage cover, which can provide up to £535 towards the cost of repairs and labour after your vehicle breaks down.
2026-08-05 12:54:41 - 2026-08-05 12:54:50Fuel assist to help with costly mis-fuelling.
2026-08-05 12:54:51 - 2026-08-05 12:54:53Battery assist for replacement batteries.
2026-08-05 12:54:54 - 2026-08-05 12:54:56Key assist, a simple way to replace any lost, stolen or broken vehicle keys.
2026-08-05 12:54:56 - 2026-08-05 12:55:02For more details, ask your customer service advisor or visit theaa.com.
2026-08-05 12:55:02 - 2026-08-05 12:55:07The AA is the UK's largest breakdown organisation, with more patrols and fixing more breakdowns at the roadside than anyone else.
2026-08-05 12:55:09 - 2026-08-05 12:55:18As an AA member, you're entitled to a range of exclusive benefits from AA Rewards,
2026-08-05 12:55:40 - 2026-08-05 12:55:46which includes money-can't-buy events and offers.
2026-08-05 12:55:46 - 2026-08-05 12:55:49Visit theaa.com for more details.
2026-08-05 12:55:49 - 2026-08-05 12:55:52At the AA, we're committed to constantly improving our service to members,
2026-08-05 12:55:53 - 2026-08-05 12:56:04and the AA now offers a range of other products to assist members in breakdown situations.
2026-08-05 12:56:05 - 2026-08-05 12:56:10We offer parts and gathers.
2026-08-05 12:56:11 - 2026-08-05 12:56:33which can provide up to £535 towards the cost of repairs and labour after your vehicle breaks down.
2026-08-05 12:56:34 - 2026-08-05 12:56:41Fuel Assist, to help with costly mis-fuelling.
2026-08-05 12:56:42 - 2026-08-05 12:56:44Battery Assist, for replacement batteries.
2026-08-05 12:56:45 - 2026-08-05 12:56:47Key Assist, a simple way to replace any lost, stolen or broken vehicle keys.
2026-08-05 12:56:47 - 2026-08-05 12:56:53For more details, ask your customer service advisor or visit theaa.com.
2026-08-05 12:56:53 - 2026-08-05 12:56:58The AA is the UK's largest breakdown organisation,
2026-08-05 12:57:00 - 2026-08-05 12:57:04with more patrols and fixing more breakdowns at the roadside than anyone else.
2026-08-05 12:57:04 - 2026-08-05 12:57:09As an AA member, you're entitled to...
2026-08-05 12:57:09 - 2026-08-05 12:57:33to a range of exclusive benefits from AA Rewards,
2026-08-05 12:57:34 - 2026-08-05 12:57:37which includes money-can't-buy events and offers.
2026-08-05 12:57:37 - 2026-08-05 12:57:40Visit theaa.com for more details.
2026-08-05 12:57:40 - 2026-08-05 12:57:43At the AA, we're committed to constantly improving our service to members,
2026-08-05 12:57:51 - 2026-08-05 12:57:56and the AA now offers a range of other products
2026-08-05 12:57:56 - 2026-08-05 12:57:59to assist members in breakdown situations.
2026-08-05 12:57:59 - 2026-08-05 12:58:01We offer Parts and Garage Cover,
2026-08-05 12:58:02 - 2026-08-05 12:58:25which can provide up to £535 towards the cost of repairs and labour
2026-08-05 12:58:25 - 2026-08-05 12:58:31after your vehicle breaks down.
2026-08-05 12:58:31 - 2026-08-05 12:58:33assist to help with costly misfueling. Battery assist for replacement batteries. Key assist,
2026-08-05 12:58:34 - 2026-08-05 12:58:39a simple way to replace any lost, stolen, or broken vehicle keys. For more details,
2026-08-05 12:58:40 - 2026-08-05 12:58:45ask your customer service advisor or visit theaa.com.
2026-08-05 12:58:46 - 2026-08-05 12:58:50The AA is the UK's largest breakdown organization, with more patrols and fixing more breakdowns at
2026-08-05 12:58:52 - 2026-08-05 12:58:59the roadside than anyone else. As an AA member, you're entitled to a range of exclusive benefits
2026-08-05 12:58:59 - 2026-08-05 12:59:27from AA Rewards, which includes money-can't-buy events and offers. Visit theaa.com.
2026-08-05 12:59:27 - 2026-08-05 12:59:33for more details at the AA we're committed to constantly improving our
2026-08-05 12:59:34 - 2026-08-05 12:59:46service to members and the AA now offers a range of other products to assist
2026-08-05 12:59:46 - 2026-08-05 12:59:51members in breakdown situations we offer parts and garage cover which can provide
2026-08-05 12:59:51 - 2026-08-05 13:00:18up to 535 pounds towards the cost of repairs and labor after your vehicle
2026-08-05 13:00:18 - 2026-08-05 13:00:24breaks down fuel assist to help with costly miss fueling battery assist for
2026-08-05 13:00:24 - 2026-08-05 13:00:29replacement batteries key assist a simple way to replace any loss
2026-08-05 13:00:29 - 2026-08-05 13:00:33stolen or broken vehicle keys for more details ask your customer service advisor or visit
2026-08-05 13:00:34 - 2026-08-05 13:00:40theaa.com theaa is the uk's largest breakdown organization with more patrols and fixing more
2026-08-05 13:00:40 - 2026-08-05 13:00:50breakdowns at the roadside than anyone else good morning speaking to phillian how can i help
2026-08-05 13:00:50 - 2026-08-05 13:01:13this message has been transcribed one moment while i notify the caller
2026-08-05 13:01:14 - 2026-08-05 13:01:18hello hello there you're speaking to phillian at theaa membership services how can i help
2026-08-05 13:01:21 - 2026-08-05 13:01:25hi there i'm not quite sure which department i need for this uh what is my partner's car we call
2026-08-05 13:01:25 - 2026-08-05 13:01:32The troll came and he's test driven into a bus lane and we've received it fine.
2026-08-05 13:01:34 - 2026-08-05 13:01:41We tried to appear to the councillor.
2026-08-05 13:01:41 - 2026-08-05 13:01:43I'm not sure who I can speak to about the AA about this.
2026-08-05 13:01:43 - 2026-08-05 13:01:46That's where it could be came from.
2026-08-05 13:01:47 - 2026-08-05 13:01:49Yeah, that's no problem.
2026-08-05 13:01:50 - 2026-08-05 13:01:51So you had a breakdown and you just need a proof that you broke down for a parking ticket.
2026-08-05 13:01:53 - 2026-08-05 13:01:58It's not parking, no.
2026-08-05 13:01:58 - 2026-08-05 13:02:00We bought all the proof.
2026-08-05 13:02:01 - 2026-08-05 13:02:02It's a bus lane fine.
2026-08-05 13:02:02 - 2026-08-05 13:02:04The patrol took you for a drive around the block to check the brakes.
2026-08-05 13:02:04 - 2026-08-05 13:02:07And when he did, he turned right for a bus lane.
2026-08-05 13:02:07 - 2026-08-05 13:02:11That's not allowed.
2026-08-05 13:02:11 - 2026-08-05 13:02:12We received the fine.
2026-08-05 13:02:13 - 2026-08-05 13:02:14We've sent proof to the council.
2026-08-05 13:02:14 - 2026-08-05 13:02:15And they've said, they acknowledged that the AA was driving.
2026-08-05 13:02:16 - 2026-08-05 13:02:21But the fine remains nonetheless because it still happened.
2026-08-05 13:02:21 - 2026-08-05 13:02:26So it's a bit different to a parking one.
2026-08-05 13:02:28 - 2026-08-05 13:02:30That's it.
2026-08-05 13:02:30 - 2026-08-05 13:02:30Understood.
2026-08-05 13:02:32 - 2026-08-05 13:02:33And he just came.
2026-08-05 13:02:33 - 2026-08-05 13:02:33Confirm.
2026-08-05 13:02:34 - 2026-08-05 13:02:34So was it yourself that was driving?
2026-08-05 13:02:35 - 2026-08-05 13:02:37No, it was the patrol that was driving.
2026-08-05 13:02:38 - 2026-08-05 13:02:41Sorry.
2026-08-05 13:02:41 - 2026-08-05 13:02:41Who was breaking down?
2026-08-05 13:02:42 - 2026-08-05 13:02:44I do apologise.
2026-08-05 13:02:44 - 2026-08-05 13:02:45It was my partner, that's why.
2026-08-05 13:02:45 - 2026-08-05 13:02:46Okay, and what's her name?
2026-08-05 13:02:47 - 2026-08-05 13:02:49Demante Cavalier-Skite.
2026-08-05 13:02:50 - 2026-08-05 13:02:52Thank you.
2026-08-05 13:02:52 - 2026-08-05 13:02:53And I've got the vehicle registration number here.
2026-08-05 13:02:54 - 2026-08-05 13:03:01Delta Echo 1219.
2026-08-05 13:03:03 - 2026-08-05 13:03:05And I can go to the job number and everything.
2026-08-05 13:03:05 - 2026-08-05 13:03:08Yeah, I've got the details here as well.
2026-08-05 13:03:10 - 2026-08-05 13:03:12Just go with me one second.
2026-08-05 13:03:12 - 2026-08-05 13:03:147-7-5.
2026-08-05 13:03:14 - 2026-08-05 13:03:18The 7th of July.
2026-08-05 13:03:18 - 2026-08-05 13:03:29And it broke down on 21 Brewery.
2026-08-05 13:03:36 - 2026-08-05 13:03:44Yeah, that's the one.
2026-08-05 13:03:44 - 2026-08-05 13:03:45Brewery North, yeah.
2026-08-05 13:03:45 - 2026-08-05 13:03:46Thank you.
2026-08-05 13:03:48 - 2026-08-05 13:03:48Driven through by patrol when testing the vehicle.
2026-08-05 13:03:49 - 2026-08-05 13:04:26No problem.
2026-08-05 13:04:34 - 2026-08-05 13:04:35Thank you.
2026-08-05 13:04:36 - 2026-08-05 13:04:37So a member has received a bus lane fine.
2026-08-05 13:04:52 - 2026-08-05 13:04:55A vehicle was driven through by a patrol when testing the vehicle.
2026-08-05 13:04:55 - 2026-08-05 13:05:02We have appealed it to the council and they've rejected it.
2026-08-05 13:05:04 - 2026-08-05 13:05:08So it's fair enough that AA was driving, but still, it has to be paid.
2026-08-05 13:05:08 - 2026-08-05 13:05:14And how much is it, please?
2026-08-05 13:05:14 - 2026-08-05 13:05:23It's £35, which is paid by the 13th of August.
2026-08-05 13:05:25 - 2026-08-05 13:05:30the 10th of August
2026-08-05 13:05:34 - 2026-08-05 13:05:3414 days after the
2026-08-05 13:05:34 - 2026-08-05 13:05:3727th was postage time
2026-08-05 13:05:37 - 2026-08-05 13:05:40I'm not sure what part of the account is
2026-08-05 13:05:40 - 2026-08-05 13:05:41otherwise
2026-08-05 13:05:43 - 2026-08-05 13:05:43it's 70
2026-08-05 13:05:43 - 2026-08-05 13:05:44otherwise it's £70
2026-08-05 13:05:46 - 2026-08-05 13:05:47if it's not there by the
2026-08-05 13:05:47 - 2026-08-05 13:05:49you can pay the discounted charge
2026-08-05 13:05:51 - 2026-08-05 13:05:53for 14 days from the date of the letter
2026-08-05 13:05:53 - 2026-08-05 13:05:55being served
2026-08-05 13:05:55 - 2026-08-05 13:05:56the date on the letter is the 27th of July
2026-08-05 13:05:56 - 2026-08-05 13:05:59so we probably got it on the 29th
2026-08-05 13:05:59 - 2026-08-05 13:06:01so by rights I'd say
2026-08-05 13:06:04 - 2026-08-05 13:06:05the 13th would be the deadline
2026-08-05 13:06:05 - 2026-08-05 13:06:07but we say it's maybe
2026-08-05 13:06:07 - 2026-08-05 13:06:09the 13th of August
2026-08-05 13:06:09 - 2026-08-05 13:06:11yeah
2026-08-05 13:06:11 - 2026-08-05 13:06:12or it would be £70 if not
2026-08-05 13:06:12 - 2026-08-05 13:06:18yeah
2026-08-05 13:06:18 - 2026-08-05 13:06:18It's very harsh.
2026-08-05 13:06:42 - 2026-08-05 13:06:43Yes, and we wanted to get this resolved.
2026-08-05 13:06:44 - 2026-08-05 13:06:46I acknowledge that the AA was driving, and then they say,
2026-08-05 13:06:46 - 2026-08-05 13:06:49unfortunately, that's not grounds to reject, to dismiss him.
2026-08-05 13:06:49 - 2026-08-05 13:06:53Okay, I do apologise about that.
2026-08-05 13:06:55 - 2026-08-05 13:06:57No, no, no.
2026-08-05 13:06:57 - 2026-08-05 13:06:58So this is, I'm testing the vehicle, I'm testing the vehicle.
2026-08-05 13:06:59 - 2026-08-05 13:07:07Vehicle, this has been appealed, but the council has declined to be paid.
2026-08-05 13:07:07 - 2026-08-05 13:07:21It's £35 if paid by the 13th of August, if not, it's £70.
2026-08-05 13:07:21 - 2026-08-05 13:07:26So if we've done you a check, it can take up to 21 days to be received.
2026-08-05 13:07:27 - 2026-08-05 13:07:33Okay. It's not a problem. I'll pay the £35 then.
2026-08-05 13:07:34 - 2026-08-05 13:07:37Okay. So you accept the £35 check?
2026-08-05 13:07:40 - 2026-08-05 13:07:42Yeah, it's fine. I'll pay the £35 and raise the check. It's not a problem.
2026-08-05 13:07:44 - 2026-08-05 13:07:47Okay. That's perfect. Thank you so much for your understanding.
2026-08-05 13:07:48 - 2026-08-05 13:07:51It's all right.
2026-08-05 13:07:52 - 2026-08-05 13:07:52I'm just going to see if I can pop this through now. Bear with me.
2026-08-05 13:07:52 - 2026-08-05 13:07:57You don't need any proof or pictures of them? I mean, the letters from the council or anything?
2026-08-05 13:08:02 - 2026-08-05 13:08:07No.
2026-08-05 13:08:11 - 2026-08-05 13:08:11No? We shouldn't need that. Just bear with me one second.
2026-08-05 13:08:11 - 2026-08-05 13:08:15It just strikes me anybody could ring up and say I've got a pension fine or a bus plan fine and you would pay out without checking if it's true.
2026-08-05 13:08:15 - 2026-08-05 13:08:22Yeah, well, you can email it in. I can give you an email address.
2026-08-05 13:08:26 - 2026-08-05 13:08:30I mean, I don't mind. From my point of view, I just think...
2026-08-05 13:08:30 - 2026-08-05 13:08:33So I thought it's too easy.
2026-08-05 13:08:34 - 2026-08-05 13:08:36Let's have a look.
2026-08-05 13:08:39 - 2026-08-05 13:08:40Well, I'll put this through as a goodwill gesture.
2026-08-05 13:08:41 - 2026-08-05 13:08:44If I'm able to do that, just bear with me.
2026-08-05 13:08:44 - 2026-08-05 13:08:48I'm just going to say fine.
2026-08-05 13:08:48 - 2026-08-05 13:08:49Okay, I just need to fill out this flex form, and then we'll do your refund.
2026-08-05 13:09:36 - 2026-08-05 13:09:44I'm just going to pop you in a brief hold.
2026-08-05 13:09:44 - 2026-08-05 13:09:46It won't be a moment.
2026-08-05 13:09:46 - 2026-08-05 13:09:47That's fine.
2026-08-05 13:09:47 - 2026-08-05 13:09:48Don't worry.
2026-08-05 13:09:48 - 2026-08-05 13:09:48Thank you.
2026-08-05 13:09:49 - 2026-08-05 13:09:49Thank you.
2026-08-05 13:10:34 - 2026-08-05 13:10:36Thank you.
2026-08-05 13:12:34 - 2026-08-05 13:12:34much for waiting um so i'm going to put through that um feedback form um about the bus main
2026-08-05 13:15:06 - 2026-08-05 13:15:20so it will just go towards our superiors to improve our services so you won't hear anything
2026-08-05 13:15:21 - 2026-08-05 13:15:26about the outcome but thank you for letting us know and we'll also give you a 35 pound
2026-08-05 13:15:26 - 2026-08-05 13:15:33check. So you should receive that within
2026-08-05 13:15:36 - 2026-08-05 13:15:38three to five, sorry, within 21
2026-08-05 13:15:39 - 2026-08-05 13:15:42days by post. It will go to the home address. Can you just confirm the home
2026-08-05 13:15:42 - 2026-08-05 13:15:46address, please? Hello? Hello, sorry, sorry.
2026-08-05 13:15:46 - 2026-08-05 13:16:00I didn't realize the phone was on mute. It's 41A
2026-08-05 13:16:00 - 2026-08-05 13:16:04Lordham, Scales, Dinnington, S25 to QE.
2026-08-05 13:16:04 - 2026-08-05 13:16:07Brilliant. Yeah, so you should receive that within 21 days.
2026-08-05 13:16:09 - 2026-08-05 13:16:12So I do
2026-08-05 13:16:16 - 2026-08-05 13:16:17apologize about that. No, not at all. I really didn't
2026-08-05 13:16:17 - 2026-08-05 13:16:21want to make a complaint. I have no complaint towards the AA whatsoever.
2026-08-05 13:16:21 - 2026-08-05 13:16:25It's very unreasonable of the council and I wouldn't want the patrol
2026-08-05 13:16:25 - 2026-08-05 13:16:29to be in trouble for it or anything like that.
2026-08-05 13:16:29 - 2026-08-05 13:16:31But I suppose that's how it worked.
2026-08-05 13:16:34 - 2026-08-05 13:16:36Okay, just bear with me.
2026-08-05 13:16:37 - 2026-08-05 13:16:39So you can say that anything above needs to be the person that's second.
2026-08-05 13:16:39 - 2026-08-05 13:16:44So Pfizer now.
2026-08-05 13:16:56 - 2026-08-05 13:17:07And you said that the...
2026-08-05 13:17:07 - 2026-08-05 13:17:32It's the fine, it's 35 or 30, sorry.
2026-08-05 13:17:34 - 2026-08-05 13:17:3935.
2026-08-05 13:17:40 - 2026-08-05 13:17:40It's 35.
2026-08-05 13:17:41 - 2026-08-05 13:17:42Sorry.
2026-08-05 13:17:43 - 2026-08-05 13:17:43I just need my supervisor.
2026-08-05 13:17:43 - 2026-08-05 13:17:58Sorry about that, thank you.
2026-08-05 13:18:00 - 2026-08-05 13:18:02What's this one?
2026-08-05 13:18:02 - 2026-08-05 13:18:03No, not at all.
2026-08-05 13:18:04 - 2026-08-05 13:18:04It just seems unfair to me.
2026-08-05 13:18:05 - 2026-08-05 13:18:07Anybody should be in trouble for this.
2026-08-05 13:18:07 - 2026-08-05 13:18:09Yeah.
2026-08-05 13:18:13 - 2026-08-05 13:18:14It wasn't my bad manoeuvre.
2026-08-05 13:18:14 - 2026-08-05 13:18:15I'm going to say sorry for my silence. I'm still here.
2026-08-05 13:18:55 - 2026-08-05 13:18:57No, not at all. Not at all.
2026-08-05 13:18:58 - 2026-08-05 13:18:59Okay, I'm so sorry. I'm going to have to put you in another hole. Just bear with me.
2026-08-05 13:19:37 - 2026-08-05 13:19:40That's fine.
2026-08-05 13:19:41 - 2026-08-05 13:19:42Thank you.
2026-08-05 13:19:42 - 2026-08-05 13:19:43so much for waiting that's fine hello so that's um being sent out to you so you should receive
2026-08-05 13:21:57 - 2026-08-05 13:22:03that check within 21 days thank you very much you're welcome thanks so much for calling take
2026-08-05 13:22:03 - 2026-08-05 13:22:12care no worries thanks bye-bye thank you bye-bye
2026-08-05 13:22:12 - 2026-08-05 13:22:15Diarization Windows
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