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Transcript #22719

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Status: completed · Language: en · Source: Unknown source · Captured: 2026-07-30 13:37:27 · Welcome to EMR Vehicle Recycling, where you can turn your old car into money. Please listen to the following options. Yo

Unknown

Welcome to EMR Vehicle Recycling, where you can turn your old car into money.

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Unknown

Please listen to the following options.

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Unknown

You can return to the main menu at any time by pressing the hash key.

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Unknown

You can also find more information at emrvehiclerecycling.com.

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Unknown

For vehicle quotes, please press 1.

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Unknown

For collection or delivery, press 2.

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Unknown

To speak to customer service, press 3.

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Unknown

Your call may be recorded or transcribed by us or our service providers for system and quality training.

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Unknown

There are five callers ahead of you.

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Unknown

Thank you.

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Unknown

you for continuing to hold please wait for the next available agent there are two callers ahead of you

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Unknown

you for continuing to hold please wait for the next available

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Unknown

Good afternoon, am I speaking? How can I help?

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Behnam

This message has been transcribed.

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Behnam

Hello?

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Unknown

Are you okay?

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Behnam

Hi there, yes, sorry.

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Behnam

I've made a booking to drop my car off tomorrow at Sheffield,

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Behnam

but I've kind of changed my mind.

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Behnam

I'm not sure about getting it there, to be honest.

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Unknown

I'm literally 100 metres from the site,

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Behnam

but the car drives by, it's not got documents,

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Behnam

and it doesn't drive very well.

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Behnam

So I don't know if I can change it at all.

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Behnam

To a collection.

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Unknown

How do you want it collecting?

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Unknown

Okay.

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Unknown

Just give me one second.

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Behnam

No problem.

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Unknown

Can I just ask what the registration is on the vehicle, please?

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Behnam

Yeah, EMA Romeo 1-0, X-ray Bravo Echo.

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Unknown

X-ray Bravo Echo.

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Unknown

Just bear with me one second,

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Unknown

I'm just going to see if I can pull your quote up.

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Unknown

Thank you.

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Unknown

i'll pop it on the email just in case survival's in it as well thank you mate all right just give

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Unknown

me a moment i'm just gonna go on to another line just to speak to one of the lads that

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Unknown

deals with the car bookings i won't be a second yeah thank you no problem

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Unknown

Hi there. Hi, yes.

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Unknown

Right, so I think the lad that does the call is just currently on the phone.

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Unknown

So would I be able to get him to give you a call back and we can get you booked in?

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Behnam

Yeah, of course you can.

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Behnam

I don't know how it works for using outside transport.

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Behnam

You've got, like, trucks that go up and down the country

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Unknown

or either based out of the depots because, as I say, I can practically see the depot.

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Behnam

I'm just not confident I was driving the car there.

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Behnam

Oh, no, I completely get it.

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Behnam

And I don't know if you work out of the depot.

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Behnam

Maybe I could go and ask them if they have transport that could just come.

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Unknown

around because we're literally on the road into their place right so usually um it's a bit of a

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Unknown

strange situation isn't it when you're literally facing the yard that's what i mean yeah i don't

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Behnam

mind paying the 35 pounds for the them sorting it but rather than going through your like your

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Behnam

national setup of booking a truck that's coming here especially i don't know that's what i mean

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Behnam

i don't know if the pickup is done by the guys at the yard or do you use is it somebody else

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Unknown

wouldn't transport also most of the time it's it's done by um drivers like that just

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Unknown

around rather than out the depots it really depends on the depot to be honest okay i see

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Unknown

but when the when this lad calls you back he knows yeah

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Behnam

no worries i'll have a word with him perfect i'm going to send him all your information

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Unknown

is your number you're calling i'm the best one to get you back yeah

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Behnam

yeah

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Behnam

it is

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Unknown

He's in 200.

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Unknown

Perfect.

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Unknown

Yeah, that's brilliant.

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Unknown

I'll book you in for a call back, okay?

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Unknown

Perfect.

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Unknown

Thanks a lot.

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Unknown

Thanks for your help.

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Unknown

All right.

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Unknown

No problem.

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Unknown

Bye for now.

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Unknown

Thank you.

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Unknown

Bye-bye.

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Diarization Windows

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