on the phone, which they said they're going to send our request to some link, but we haven't received anything to our email yet.

No, because your colleague, our voice message, she said she has already sent some link with the request we have, so she didn't send it to us.

Yeah?

Yeah. On the date we raised the complaint, not from the date you picked the...

Oh, I don't remember. Yeah, that's fine.

Yes, yes, it's been past six weeks, and she said she had it, and over the voice message she said she had it and sent the link to us.