Ongoing Matter

Customer complaint about defrosted delivery and cheese shortage

Classification: customer and supply issues

Status: Open

First seen: 2026-06-04 10:21

Last seen: 2026-06-04 11:24

Evidence count: 24

Participants: Sarah, Charlotte, Behnam

Keywords: defrosted chicken, delivery complaint, whole beef, Abdali, cheese shortage, customer, shortage, K-Choice, supplier, defrosted, delivery, complaint, driver, chicken, cheese, stock shortage, supply shortage, deliveries, price, Ketcho's, running out, use your brain, supply, Pepsi bottles, stock, eggs, supplier holiday, Matlock, mask, birthday, order, run out, egg, sales, Easter egg, Kate's Choice, customer complaint

Summary

Sarah and Charlotte discuss a customer complaint about defrosted items and the driver needing to keep refrigeration on. They also talk about a supplier (Abdali) not having enough cheese for their own deliveries, and the difficulty of getting whole beef.

Review Thread

Adjust the title, classification, status, or summary when the inferred ongoing matter needs tightening.

Evidence

Linked conversations, self notes, and message-day summaries behind this thread.

Conversation

Fence damage incident

2026-06-03 11:22

Shooter informs Charlotte that one of their men hit the fence, and they offer to fix it or discuss a plan. Charlotte says someone will be there soon to talk.

Conversation

Invoice overcharge from suppliers

2026-06-03 11:22

Charlotte, Sarah, and Shooter review invoices from suppliers Kate Choice and Amara. They identify overcharges for classic burgers, forks, and burger buns. They message the suppliers and await responses.

Conversation

Product code issue for chocolate bush cake

2026-06-03 10:54

Charlotte and others discuss a product code for a chocolate bush cake, noting that it should not be listed as 10-inch because they don't sell that size. They clarify it is a wrap 12-inch.