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Transcript: You know, just maybe don't leave keys out for very long, you know, because it's, you can see very good, you know, that keys is in there, you know, I'm a bit bored.

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OCR Text: 07:55 Wayfair Please confirm your full name, email and order number to proceed. Deimante Kavaliauskaite Dkavaliauskaite664@gmail.com 2900582220 Thank you so much for providing the needed information! Deimante. Hi Deimante, I am so sorry for the delay with the final piece of your sofa. I completely understand how frustrating this is, especially since you needed it ready for today. I can see here that your order was shipped in four separate boxes via Evri. Let me look into the tracking details for that specific box right now to see why it has been placed on hold, and I will get back to you with an update in just a moment. 5 unread messages Deimante, thank you for your patience while I checked on that for you. I have looked into the tracking details for your final box and have escalated and highlighted this issue with our carrier team. We are trying our absolute best to get this resolved for you as quickly as possible. In the meantime, we kindly ask that you allow up to 5 business days for the carrier to process the hold and get the box moving again. We truly appreciate your understanding while we work to get your final piece delivered, and we will keep you updated on any progress.

Voice Note via s3

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Transcript: I need to feel so lazy.

Voice Note via s3

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Transcript: I have a feeling that it's not going to come, but if I'm not going to leave, then I might come, you know what I mean. So better be safe.

Voice Note via s3

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Transcript: surely Vicky or what do I do.

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OCR Text: Help Evri Customer Services Ezra Hi I'm Ezra, to offer you the right options please enter only your tracking reference 07:48 You H00I4A0151756075 07:50 Ezra Bear with me whilst I bring up your parcel details... 07:50 Ezra I see we were meant to deliver your Wayfair parcel by 19/09/2026 but haven't done so. Your parcel appears to have missed connection to the courier, I'm sorry that we haven't delivered on time. I can get this escalated for you now or you can choose one of these options 07:50 Provide instructions Choose a safe place or neighbour Request a call back It's fine I'll wait Send a message... Send

Voice Note via s3

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Transcript: I think they're both. It's texting, not the live chat.

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OCR Text: 07:46 Wayfair Business Account In the meantime, please share your 10-digit order ID. You can find your order number in your confirmation email or My Account. 2900582220 Three parts of my sofa arrived early. The third part is showing as "on hold" with Evri. I had expected it all by Friday, and I needed it ready for today. Is it possible to look into this? Fourth sorry Good day! Thanks for reaching out to Wayfair. I'd be happy to assist you. This is our text channel, not a live chat, so replies may be slightly delayed. Please confirm your full name, email and order number to proceed. Deimante Kavaliauskaite Dkavaliauskaite664@gmail.com 2900582220 5 unread messages Thank you so much for providing the needed information! Deimante. Hi Deimante, I am so sorry for the delay with the final piece of your sofa. I completely understand how frustrating this is, especially since you needed it ready for today. I can see here that your order was shipped in four separate boxes via Evri. Let me look into the tracking details for that specific box right now to see why it has been placed on hold, and I will get back to you with an update in just a moment.

Voice Note via s3

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Transcript: I'm so sorry, Sasha. What the fuck do you something?

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OCR Text: O2 - UK  vodafone UK 79 07:45 Mon, 21 Sept Wayfair 07:45 Thank you so much for providing the needed information! Deimante. Hi Deimante, I am so sorry for the delay with the final piece of your sofa. No problem No worries No problem! Reply Mark as read Mute Andreja 07:30 sent you a Snap  Audrius 06:55 sent you a Snap  Step up, feel great 20:02 A 10 min walk can boost your mood. Caitlin 20/09/2026 sent you a Snap Notification settings Clear

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OCR Text: Wayfair can find your order number in your confirmation email or My Account. 2900582220 Three parts of my sofa arrived early. The third part is showing as "on hold" with Evri. I had expected it all by Friday, and I needed it ready for today. Is it possible to look into this? Fourth sorry Good day! Thanks for reaching out to Wayfair. I'd be happy to assist you. This is our text channel, not a live chat, so replies may be slightly delayed. Please confirm your full name, email and order number to proceed. Deimante Kavaliauskaite Dkavaliauskaite664@gmail.com 2900582220 Message English (UK)

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OCR Text: 07:31






81 < Chat With Us End Chat You can contact a customer service agent via the following channel(s): WhatsApp Text To text with an agent using WhatsApp, please provide a phone number below and we will reach out shortly. Please include your country code and area code if applicable. Customer 7:31 AM +447398911418 Virtual Assistant 7:31 AM Great! Just to confirm, you'd like an agent to contact you at +447398911418 Is that right? Please respond with 'Yes' or 'No'. Yes Virtual Assistant 7:31 AM We got your message! Please check WhatsApp to confirm you'd like to connect with an agent from Wayfair. Just to recap: Order Number: 2900582220 Product Name: Corner Sofa Bed, U-Shaped Sleeper Sectional Couch Bed, 3-In-1 Convertible Pull Out... Reason for Contact: "good morning! I just wondering what's going on with my last soffa... -- and 2 it still didn't come, is there any update Thanks for your patience!

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OCR Text: Wayfair Today This business uses a secure service from Meta to manage this chat. Tap to learn more. Wayfair Phone number from United Kingdom • Business account • Joined in May, 2023 Block Profile Hi! Thanks for contacting Wayfair. Please confirm you'd like to be connected to an Agent. Confirm Wayfair Hi! Thanks for contacting Wayfair. Please confirm you'd like to be connected to an Agent. Confirm Message

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OCR Text: 07:26 View / Edit Details Return Item Report a Problem Track Your Package Your Shipment Delayed We're sorry your item hasn't arrived yet. We're working to deliver it as soon as possible. If it hasn't arrived by September 29, please contact us and we'll make it right. Delivery Confirmation SOFA BED