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OCR Text: 08:45 Chat With Us End Chat Just to be clear, I have all of the cushions as far as I know, but I am missing the end of the sofa which sticks out and lifts up to reveal storage, as well as the hard back which supports the cushions Ahmed A. from Wayfair.co.uk 8:40 AM Thank you so much for clarifying that, Deimante! That makes total sense, and I will make sure we request the hard backrest support frame along with the lift-up storage chaise section for you right now. Great news, Deimante! I have submitted the replacement request for your missing sofa parts. We have sent a confirmation email to dkavaliauskaite664@gmail.com detailing the request, and our specialized team is reviewing it with the manufacturer to confirm availability within 1 to 3 business days. The current estimated delivery date for your replacement parts is October 2nd, 2026. You are all set on this for now, and we will keep you updated every step of the way! I want to make sure you are completely happy and that all of your concerns have been fully addressed today. Is there anything else I can assist you with, Deimante? Customer 8:45 AM Yes, thank you so much for your all big help! Send a Message Send

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OCR Text: 08:40 Chat With Us End Chat includes the backrest. I don't know and I threw away the packaging now, but it is the back of the sofa and the part that sticks out (for the "L" shape) Ahmed A. from Wayfair.co.uk 8:35 AM Thank you so much for those details, Deimante! That makes total sense. Please allow me just a moment to check the available parts in our system for you. I am going ahead and requesting the Seat, Seat Cushion, and Back Cushion replacements from the manufacturer right now to ensure your sofa is fully complete! I'll get this submitted for you immediately. Please give me just a moment to finish processing the order! Customer 8:39 AM Just to be clear, I have all of the cushions as far as I know, but I am missing the end of the sofa which sticks out and lifts up to reveal storage, as well as the hard back which supports the cushions Ahmed A. from Wayfair.co.uk 8:40 AM Thank you so much for clarifying that, Deimante! That makes total sense, and I will make sure we request the hard backrest support frame along with the lift-up storage chaise section for you right now. Send a Message Send

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OCR Text: 08:37 4G+ 96 < Chat With Us End Chat could you please check the assembly guide and let me know the specific part letters or numbers for the missing back pieces? Are you with me? Customer 8:33 AM I received the roll out bed, the main seating part, and what was intended to be the additional long part (to form the "U" shape). The missing box is one of the core pieces that could make either the U or L shape sofa. The missing box is the one which includes the backrest. I don't know and I threw away the packaging now, but it is the back of the sofa and the part that sticks out (for the "L" shape) Ahmed A. from Wayfair.co.uk 8:35 AM Thank you so much for those details, Deimante! That makes total sense. Please allow me just a moment to check the available parts in our system for you. I am going ahead and requesting the Seat, Seat Cushion, and Back Cushion replacements from the manufacturer right now to ensure your sofa is fully complete! I'll get this submitted for you immediately. Please give me just a moment to finish processing the order! Send a Message Send

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OCR Text: 08:35 4G+ 96 Chat With Us End Chat Customer 8:28 AM Yes please Ahmed A. from Wayfair.co.uk 8:28 AM Thank you for confirming, Deimante! I will get that replacement request submitted for you right away. To make sure we order the exact items you need, could you please check the assembly guide and let me know the specific part letters or numbers for the missing back pieces? Are you with me? Customer 8:33 AM I received the roll out bed, the main seating part, and what was intended to be the additional long part (to form the "U" shape). The missing box is one of the core pieces that could make either the U or L shape sofa. The missing box is the one which includes the backrest. I don't know and I threw away the packaging now, but it is the back of the sofa and the part that sticks out (for the "L" shape) Ahmed A. from Wayfair.co.uk 8:35 AM Thank you so much for those details, Deimante! That makes total sense. Please allow me just a moment to check the available parts in our system for you. Send a Message Send

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OCR Text: 08:29 Chat With Us End Chat request to the manufacturer to send you a replacement for the missing part. The estimated delivery date for the replacement part would be October 2nd. I am so sorry for the wait on this, but requesting the replacement directly from the manufacturer will guarantee that you get the exact missing back piece to make your sofa comfortable! Would you like me to go ahead and place that order for you now? Also, if that original package from Evri does end up arriving in the meantime, you can just let us know and we will easily cancel the replacement parts for you. That way, you're completely covered either way! Should I go ahead and process that manufacturer request for October 2nd now? Customer 8:28 AM Yes please Ahmed A. from Wayfair.co.uk 8:28 AM Thank you for confirming, Deimante! I will get that replacement request submitted for you right away. To make sure we order the exact items you need, could you please check the assembly guide and let me know the specific part letters or numbers for the missing back pieces? Send a Message Send

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OCR Text: 08:27 Chat With Us End Chat scanned at the Sheffield depot on September 17th. Since it has been a few days without any further updates or scans, I don't want to leave you guessing or taking time off work for a package that might be delayed. To ensure your sofa is made fully complete as quickly as possible, I can submit an immediate request to the manufacturer to send you a replacement for the missing part. The estimated delivery date for the replacement part would be October 2nd. I am so sorry for the wait on this, but requesting the replacement directly from the manufacturer will guarantee that you get the exact missing back piece to make your sofa comfortable! Would you like me to go ahead and place that order for you now? 1234567890 QWERTYUIOP ASDFGHJKL ZXCVBNM English (UK)