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OCR Text: 08:29 Chat With Us End Chat request to the manufacturer to send you a replacement for the missing part. The estimated delivery date for the replacement part would be October 2nd. I am so sorry for the wait on this, but requesting the replacement directly from the manufacturer will guarantee that you get the exact missing back piece to make your sofa comfortable! Would you like me to go ahead and place that order for you now? Also, if that original package from Evri does end up arriving in the meantime, you can just let us know and we will easily cancel the replacement parts for you. That way, you're completely covered either way! Should I go ahead and process that manufacturer request for October 2nd now? Customer 8:28 AM Yes please Ahmed A. from Wayfair.co.uk 8:28 AM Thank you for confirming, Deimante! I will get that replacement request submitted for you right away. To make sure we order the exact items you need, could you please check the assembly guide and let me know the specific part letters or numbers for the missing back pieces? Send a Message Send

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OCR Text: 08:27 Chat With Us End Chat scanned at the Sheffield depot on September 17th. Since it has been a few days without any further updates or scans, I don't want to leave you guessing or taking time off work for a package that might be delayed. To ensure your sofa is made fully complete as quickly as possible, I can submit an immediate request to the manufacturer to send you a replacement for the missing part. The estimated delivery date for the replacement part would be October 2nd. I am so sorry for the wait on this, but requesting the replacement directly from the manufacturer will guarantee that you get the exact missing back piece to make your sofa comfortable! Would you like me to go ahead and place that order for you now? 1234567890 QWERTYUIOP ASDFGHJKL ZXCVBNM English (UK)

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OCR Text: 08:20 Chat With Us End Chat Thanks for your message! An agent will be with you shortly. You're now chatting with Ahmed A. Ahmed A. from Wayfair.co.uk 8:17 AM Thank you for contacting Wayfair! My name is Ahmed, and I'll make sure we resolve this for you. To get started right away, could you please share your name, email, and order number? Customer 8:18 AM Deimante kavaliauskaite Dkavaliauskaite664@gmail.com 2900582220 Hi, what's happening with the last piece of my sofa? Ahmed A. from Wayfair.co.uk 8:19 AM Thank you so much for providing your details, Deimante, and thank you for being such a loyal and valued customer with us! I am so sorry for the delay and frustration caused by missing the final piece of your sofa, but please rest assured that I am looking into this right away to get it resolved for you today. By the way, that U-Shaped Convertible Corner Sofa Bed is such a stunning and multi-functional piece for your living room, so I definitely want to make sure you have it complete as soon as possible! Send a Message Send

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OCR Text: 08:17 Chat With Us End Chat Great! Just to confirm, you'd like an agent to contact you at +447398911418 Is that right? Please respond with 'Yes' or 'No'. Yes Virtual Assistant 7:31 AM We got your message! Please check WhatsApp to confirm you'd like to connect with an agent from Wayfair. Just to recap: Order Number: 2900582220 Product Name: Corner Sofa Bed, U-Shaped Sleeper Sectional Couch Bed, 3-In-1 Convertible Pull Out... Reason for Contact: "good morning! I just wondering what's going on with my last soffa... Thanks for your patience! Today Wayfair.co.uk 8:16 AM Hey there! Tell us how we can help and we'll connect you with a service consultant. Current wait time is 0 min. Customer 8:17 AM There is still no news about soffa , who is could call? Wayfair.co.uk 8:17 AM Thanks for your message! An agent will be with you shortly. You're now chatting with Ahmed A. Send a Message Send

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OCR Text: Evri Support Yesterday to me EVRi Enquiry Created Hi deimante kavaliauskaire, Thank you for getting in touch with your enquiry which you raised on the Evri website via our Digital Assistant. As soon as you submitted your enquiry details it was sent to your local Customer Services team to look into this, rest assured we have it in hand. Please see a summary of your enquiry details below: Barcode provided H00I4A0151756075 Enquiry created date Reply Forward

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OCR Text: 08:13 ChatGPT Track my parcel Follow my parcel Find out where your parcel has been on its journey to you Barcode number: H0014A0151756075 We're expecting it We've got it In transit Update on your parcel 08:50 - Fri 18 Sep We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery Out for delivery Delivered View full tracking details