The group discusses the serious problem of attacks and complaints against bus drivers. They recount a former bus driver who quit after years of abuse, including having a knife pulled on him at Lowedges and needing to hit the emergency button. Behnam tells a story about a driver (Shekhar) who was complained about after letting a teenage girl without money ride, and then allegedly failed to tell her where to get off, leading to accusations of irresponsibility. They note that people complain about anything, especially when children are involved, and that such complaints are often taken seriously even when trivial.