Summary
Behnam demonstrates how to view multiple contact numbers for a customer, using Peggy's Richmond as an example. He explains that there is a main phone number and additional contacts can be stored for each customer.
Transcript Intelligence
Conversation Detail
system training on customer contacts
Setting up customer contacts in the system
Behnam ยท 2026-02-25 16:44:44 to 2026-02-25 16:45:38
Review: Pending Review
Facts
- Customers can have multiple contact numbers
- The main number is separate from additional contacts
- Example customer Peggy's Richmond has two numbers
Tasks
No tasks extracted.
Issues
- A specific customer is not eligible for something until they are in custody