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Wholesale order and account troubleshooting

Pizza Dough Order and Account Issues

Office Audio ยท 2026-08-05 16:22:15 to 2026-08-05 16:27:45

Review: Pending Review

Summary

A customer contacts a wholesale supplier to order pizza dough bars. The customer has experienced difficulties opening an account and signing in, receiving an error that the account is disabled. They discuss the need for one box initially, with potential for 40-50 boxes later. The customer provides contact details (Damoon, phone number) for follow-up. The supplier asks about the customer's base location and suggests collection after the account is opened. The call ends with agreement for someone to call first.

Facts

  • Customer wants to buy pizza dough bars.
  • Account sign-in failed with a disabled account message.
  • Customer initially wants one box to try, with possible 40-50 boxes later.
  • Customer is a wholesale and pizza shop business.
  • Contact name provided: Damoon; phone number 075-76-77-4202 (or 0202).
  • Supplier may collect or send someone to collect after account opening.

Tasks

  • Resolve account sign-in issue.
  • Pass customer's number to relevant team for callback.
  • Ask customer for base location.
  • Arrange collection or delivery after account is opened.

Issues

  • Account disabled during sign-in.
  • Initial account creation failed.
  • WhatsApp support did not respond.