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customer complaint resolution

Payment dispute and oil leak complaint

Office Audio · 2026-07-15 17:23:20 to 2026-07-15 17:26:23

Review: Pending Review

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Summary

Speakers discuss a customer who paid £374.45 but still owes £419? Actually they discuss a payment of £419.34 and a partial payment of £24.50, resulting in £394.84 due. The customer sent pictures of an oil leak. Charlotte recounts a complaint about oil and Sacco sauce. They consider giving a credit.

Facts

  • Balance last week £419.34
  • Payment received £24.50
  • Due £394.84
  • Customer paid £374.45 after partial
  • Oil leak started in customer's shop, not on van

Tasks

  • Consider credit for the oil leak

Issues

  • Oil leak from container
  • Customer sending many pictures
  • Dispute about Sacco sauce order