SPEAKER_01 reports that promised pallet sorting hasn't happened. SPEAKER_00 asks about 15 off and mentions items are paired. SPEAKER_01 describes how they arranged pop and gums on pallets to keep items stable. Items are frozen and cracked. SPEAKER_00 suggests using Tesco self-service machines. SPEAKER_02 is putting something in the calendar, and SPEAKER_00 says they need to come down.