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Billing dispute and payment arrangement

British Gas Final Bill Dispute for Woodhouse Pizza

Office Audio · 2026-06-05 17:34:56 to 2026-06-05 17:45:02

Review: Pending Review

Summary

Damoon, director of Woodhouse Pizza Ltd, calls about a disputed final bill from British Gas. The bill was initially £1,634.48 but later changed to £1,938.18 due to alleged meter reading errors. Damoon requests the correct amount and asks for a payment plan of two installments. He also mentions receiving incorrect emails from the company for another account. The advisor (SPEAKER_00) agrees to investigate and call back on Monday.

Facts

  • Initial bill: £1,634.48
  • Revised bill: £1,938.18
  • Meter reading discrepancy
  • Wrong emails received

Tasks

  • SPEAKER_00 to check correct bill amount and call Damoon on Monday

Issues

  • Disputed bill amount
  • Incorrect meter reading
  • Erroneous emails