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1:27
Thank you for calling Wayfair.
1:29
This is Suzanne speaking.
1:30
How can I help?
1:32
Hello there.
1:32
Can I give you an order number, please?
1:35
Please, that would be very time.
1:36
kind.
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Yeah, it's uh 2900 582220.
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Let me have a look.
1:52
Can I also have your first and last name?
1:56
The name is Diamante Cabrioskaite.
2:00
You so much for this.
2:01
Can I also have the billing address and the email address that's on the account?
2:07
It's 41a Lawrence Hill Dennington Sheffield S252QE and the email address is D Cavaleroskaite664@gmail.com.
2:18
Thank you so much for that.
2:20
Okay, then let me have a look and I believe we're talking about the replacement part that has been back ordered.
2:28
Is it correct?
2:28
Yes, yes, we keep
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Checking with every.
2:32
There's a piece missing.
2:34
Yeah, um, actually, the thing is, I'm really, really sorry to interrupt, by the way, but it's not, it's it's not from every side.
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It's from the supplier side.
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So when it's back ordered, it's the problem with the supplier that they cannot provide the specific parts.
2:53
So yeah, that's right.
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I think every lost the original one that was coming as a power pack of
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Boxes.
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Uh it's just there's no date and we think this could be quite a long time, could it for the missing part?
3:06
Yeah.
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It's been quite a while already.
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We really thought we're gonna have this.
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Yeah.
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For for last weekend and my father in law is coming to stay.
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It's going to leave us in a bit of a mess.
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Yeah, I know.
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Can't use it because the missing pieces includes the back of the song.
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sofa.
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So it's really not usable without that.
3:29
Yes.
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I don't know if there's anything we can do to get it any quicker.
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And I guess you're waiting on the supplier for the replacement.
3:36
Yeah.
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but yeah, it comes as a pack
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Of, you know, four pieces.
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I wonder whether you're having stock that piece from another set.
3:46
Uh, the thing is that, if we're going to supply a specific part and a specific missing missing part, it will it will has to be from the same model.
3:57
We cannot get it from another model.
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So,
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Okay.
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Yeah.
4:01
Okay.
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I mean, I wonder if you have one of those in stock.
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Otherwise, it's coming to a point where with no diet inside, the whole thing is useless to us.
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And my partner is on about thinking about finding something else and asking to return this, but obviously that's hassle for everybody.
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Yeah.
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The thing is that they are back ordered.
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Okay.
4:23
So actually, So actually, let me just take everything with you step by step.
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Okay.
4:29
First of all, I'm going to cancel these replacement parts because they are back ordered.
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So just like, you know, for the system also to open up more resolutions, I will cancel this for you.
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Okay.
4:42
Okay.
4:44
Let me see.
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Let me check where is it, where is it, yeah.
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Okay.
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Let me submit that.
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Okay, so the replacement parts are actually canceled.
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So you mentioned that okay, let me see.
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Thinking it may not be in line with the the way they work.
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But if you had the same silver in stock, then by definition, have it the piece that we need.
5:45
And perhaps your stock, your inventory could wait for the missing part to complete the set, if that made sense.
5:53
Yes.
5:55
Uh, how Cam just checking for resolution, your replacement part.
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Corner sofa bed.
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Okay, I'm going to have to take this again.
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Let's see what is the resolution.
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resolutions that the item that the system will open up, okay.
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Okay.
6:37
Okay.
6:44
There's another point in it's a U shaped sophoped.
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It's a U-shaped sulphur.
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But it comes as an L shape I believe as well.
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And I understand that built it that the
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L-shaped part of it is common to both.
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And the part that makes a U-shape is additional separate part.
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Yeah.
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Now we received the additional part, but we didn't receive the part that makes the back.
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Put the.
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comment about the U and the L shapes.
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So if you had either the L or the U shaped one in stock, you would have the piece that we need.
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Okay.
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If that makes sense.
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Um,
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I, yeah, I, I know what you mean.
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I'm just checking if there's like, you know, an availability for this.
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Okay.
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So I just actually documented down that the back is missing.
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Okay.
7:40
And can you tell me also what else is missing?
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As far as I know, it's a bit hard to explain.
7:47
The chaise long, part of it.
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So it's a U shaped one, but we received the additional module to complete the U.
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So assuming we were talking about the L shaped one, we don't have the
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Part, which lifts up with storage, and we don't have the back.
8:06
The gas lifter?
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You don't have the gas.
8:08
We don't have that part.
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We have one, but it's, I think you came as the additional part, because the instructions explained that was an add on to make it your shape.
8:17
So we don't have the gas lifter that should have come with the the core part of it.
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And we don't have the back.
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the backrest.
8:25
We have cushions, but not the backrest.
8:28
Okay.
8:29
So actually just documented down that the back is missing and you actually don't have the gas lifter part.
8:39
Correct.
8:41
It comes in three boxes.
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I'm not certain to be honest if there's anything else that should be there.
8:49
Um, it comes in three boxes and it's one of the complete boxes.
8:53
It's the one that contains the back and the gas lifter.
8:57
Um, okay.
8:59
Okay, just for,
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Right now.
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Okay, I will write down that the back is missing and that you don't have the gas lifter part.
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Let me just let me see what is the resolution.
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that the system will open up.
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Let me just go for the best.
9:19
Okay.
9:20
So actually we will connect you with our manufacturer.
9:23
Okay.
9:25
And they will actually because they are the ones that are supplies us with this part.
9:30
Okay.
9:31
They will be offering ecommerce directly, yeah, I guess.
9:34
Yes, it actually, yeah, the manufacturer will be connecting to you via email within 48 working hours.
9:41
Okay.
9:41
Regarding this issue and also you will tell that your desired resolutions and we will also like offer you the desired resolution regarding this.
9:52
And yeah, that's pretty much it.
9:54
Just keep an eye on your emails and keep an eye on my account if there is any further updates, okay?
10:00
All right, I'll do that.
10:01
Thank you very much.
10:02
Okay,
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You're welcome.
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And also, yeah, before you go, there's something important actually.
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If you can just like, you know, upload a photo of the whole sofa, just like, for them also to see, you know, what are the importants that are missing.
10:19
Yes, that would be very kind of you and very sufficient actually.
10:23
No problem.
10:23
All right, this evening, we'll do it.
10:24
Where do we?
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send it?
10:26
Oh yeah, I even sent you an email right now where you can upload the picture on.
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You can just like, you know, see that purple box, you will click on it, upload or browse from files, you will upload the picture there, and that's it.
10:39
So no problem.
10:40
We'll do it this evening.
10:42
Okay, perfect.
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And yeah, that's pretty much it.
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Do you want me to help you?
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Anything else?
10:49
I don't think so.
10:50
Today, we just hope to get that piece soon and we'll have to leave you.
10:55
Yeah.
10:55
Okay, I sent it to you right now, you know, just like upload it as soon as possible so they can just like
11:00
You know, have all the missing parts.
11:03
We'll do.
11:04
Okay, no problem.
11:05
Thanks very much.
11:06
Okay, then have a wonderful day.
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Thank you for calling me.
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Thank you.
11:09
Bye.