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Outbound call · 2026-09-03 20:22:22

ANSWERED · 3m 27s · transcript completed

Call Details

Caller Behnam 124
Destination Reza 07768285384
Answered Unknown 2026-09-03 20:26:04
Route Behnam freepbx

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Unknown

42 transcript lines · raw S1 · unknown

Behnam

35 transcript lines · raw S2 · automatic

Transcript

Unknown
0:01 Hello?
Unknown
0:02 Just be a second.
Unknown
0:03 The nurse is just a nurse to us.
Unknown
0:06 So if you don't mind, can you speak.
Behnam
0:10 Yeah, yeah.
Behnam
0:10 Just give me a call.
Behnam
0:11 It's okay.
Behnam
0:12 Hi.
Unknown
0:13 Hi, I'm staff nurse.
Unknown
0:14 I lost speaking.
Unknown
0:15 Hi.
Unknown
0:16 Hi, I'm just.
Unknown
0:17 Yeah, I'm just trying to chase up the discharge because it looks like they've documented that your dad is medically fit for discharge and they were going to get him and out.
Unknown
0:27 outpatient appointment.
Unknown
0:28 It's just that they've not completed the discharge letter or any of the other discharge documentation.
Unknown
0:34 So it was it was sort of put on the board by day staff, nurse to get one of the doctors to follow it up.
Unknown
0:43 I've just spoken to like the out of hours coordination team for the doctors, and they've basically said that they've not had a chance to sort of get a doctor to it just because, there's been a few poorly patients at the minute.
Unknown
0:56 So, um, I mean, all I can say is if your dad really wants to go home, you can't because it's not really much holding him up at the minute.
Unknown
1:05 All right.
Unknown
1:06 But, I mean, my advice would be to wait at least for the discharge letter so we know that everything else is sort of put in place if we need like an outpatient appointment and stuff like that.
Behnam
1:17 Okay.
Behnam
1:18 I'm not sure, but it could be ours, you mean, basically.
Unknown
1:21 Yeah, that's that's the only downside.
Behnam
1:24 And it's just a discharge letter and it will confirm that there's an outpatient's appointment booked.
Unknown
1:31 Yeah, and I'm not even sure if the doctors want him to go home on any medication or anything like that, just because none of that documentation's been done, yeah.
Behnam
1:40 Okay.
Behnam
1:41 All right, we keep waiting then, yeah.
Behnam
1:43 No, no problem.
Unknown
1:45 I'll pass it back to you.
Unknown
1:46 All right.
Behnam
1:47 Thanks a lot.
Behnam
1:47 Thank you.
Unknown
1:48 Hello, yes.
Unknown
1:50 Hi.
Behnam
1:50 Sorry, he has to wait until that's sorted.
Behnam
1:53 It could be a while.
Unknown
1:54 Okay, I see.
Unknown
1:55 Because at this moment he's a bit tired, so he's very deeply asleep.
Unknown
2:00 Yeah.
Behnam
2:02 Yeah, but they might want to give him medicine.
Behnam
2:05 I mean, that's the only thing if they want him to take any medication.
Behnam
2:08 And also, So if we go, maybe they don't book the appointment properly or.
Behnam
2:14 Yeah,
Unknown
2:15 I think a better he he stay here.
Unknown
2:18 But in this case, yeah, in this case, would you mind that I probably needed your help.
Unknown
2:22 because uh, uh, what happened is uh, uh, my friend was trying to help him, but he was struggling for something else.
Unknown
2:30 And, uh, later, um, I got an appointment with a student, uh, between 9 to 10, I'm going to collect some, uh, their stuff and then probably about half hours, I need the help to, uh, probably a few place.
Unknown
2:45 So, yes, no problem.
Behnam
2:48 Yeah, Yeah, I'll drive.
Behnam
2:49 I'm driving to the hospital now then.
Behnam
2:51 I'll be about 20 minutes and I'll give you a call.
Behnam
2:53 Or I'll come in.
Behnam
2:54 Yeah.
Behnam
2:55 Yeah.
Unknown
2:55 Okay.
Unknown
2:56 Yeah.
Behnam
2:56 I'll give you a call when I'm there.
Unknown
2:58 Yeah.
Unknown
2:59 Do you want to.
Unknown
3:00 Yeah.
Unknown
3:00 So do you want to come in upstairs to see him or just go out straight away with your arrival?
Behnam
3:05 If you go out then I don't, I don't have to park and you know.
Behnam
3:08 All right, yes.
Behnam
3:09 Okay.
Behnam
3:10 And then we wear everything and look, go pick him up.
Behnam
3:13 Yeah, sure.
Behnam
3:14 Is that Huntsman main entrance?
Unknown
3:17 Okay, yeah, sure.
Unknown
3:18 All right.
Unknown
3:19 Yeah.
Unknown
3:19 Thank you so much.
Behnam
3:20 In about, call you when it's five minutes, yeah.
Unknown
3:23 Okay, no problem.
Unknown
3:24 Yeah, thank you so much.
Behnam
3:26 Thank you.
Behnam
3:26 Bye bye.
Behnam
3:27 Cheers.