0:02
This is your comeback call from Nationwide Building Society.
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You will now be connected to one of our agents.
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Calls are recorded to help improve our service.
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Good afternoon.
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You're through to Nationwide.
0:15
This is Blake speaking.
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Thank you for your callback.
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How can I help?
0:18
Hi there.
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I want to change the account of my direct debits taken from my credit card if it's possible, please.
0:24
Yeah, sure.
0:25
Can I just take your surname please.
0:27
Yeah, it's Rath-Rath.
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Romeo Alpha Foxtrot.
0:30
Romeo Alpha Foxtrot.
0:34
And your date of birth, please?
0:36
24th of January 1987.
0:42
Thank you. 21st of.
0:45
So 24th, 24th.
0:46
Yeah, no, that's fine.
0:47
I'll put something in wrong.
0:48
That's my fault.
0:49
You know what?
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Uh, 1987.
0:54
and you're saying it Rafraf was it RAF RAF
0:57
Again yeah that's it.
1:05
And just confirm it's the 21st of January 1987.
1:08
24th, 24th.
1:10
Sorry. 24th.
1:14
24th.
1:14
Yeah, sorry.
1:15
Yeah, 24th.
1:15
There you go.
1:16
And your first name please note.
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Ben, I'm BEH, NAN.
1:20
Yeah, thank you.
1:21
I'll quickly go through some security and then we'll look at changing the uh where this debit is coming from.
1:25
Do you have access to the banking app at all?
1:27
I do.
1:28
One second, I think so.
1:29
I'll try.
1:32
The phone?
1:33
Yeah, no worries.
1:34
If I can get you to log in when you can.
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I mean.
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Um, if I can get you to log out and then just log back in for me, please.
1:44
Yeah, sure.
1:49
I'm not sure.
1:49
Sometimes, uh, I don't have connection on my phone when I'm on a call.
1:56
No, that's.
1:56
Yeah, it's all right.
1:57
It's working.
1:58
Yeah, I'm just logging in.
2:00
Yeah, yeah, sure.
2:01
Just let me move.
2:04
Yeah, there you go.
2:04
That's fine.
2:05
Yeah, I can see that.
2:05
Thank you.
2:06
All right.
2:08
Let's have a look.
2:22
Yeah, so you haven't got a direct debit set up at the moment.
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So you'd like to set up.
2:26
Would you like to set up a direct debit?
2:27
Yes, please.
2:29
Yeah.
2:31
Cool.
2:52
Yeah, because at the moment, I've got the 237.
2:57
I've got the account number of 5111 51155237.
3:02
Is that correct?
3:03
I need a
3:04
Different one please.
3:05
A different one.
3:06
Yeah, that's fine.
3:07
Yeah.
3:07
What was the, um, what's the different, the, the account number that you want to put on?
3:12
The account number is 7026.
3:15
7026, yeah.
3:17
9858.
3:20
9858.
3:21
And the short code as well, please?
3:23
Yep. 04.
3:28
0075. 75 cool thank you Okay.
3:39
Use the direct debit, that's fine.
3:42
So that has been successful.
3:44
And now, would you like me to set you up a direct debit, sorry?
3:47
Yes, please, yeah.
3:49
Yeah.
3:50
So we've got three options.
3:52
We've obviously got the full balance, the fixed payment or the statement minimum balance.
3:56
What would you like?
3:57
Can we go for minimum balance at the moment, please?
4:00
Yeah, of course.
4:08
All right, just spend me two sets now, okay?
4:12
No worries.
4:41
Let's see.
4:58
237858.
5:06
Right, okay.
5:07
So let me just double check another thing quickly.
5:13
Right, I think.
5:19
So because I've obviously only changed your, um, where it's coming from, obviously I've changed the sort of code and account number.
5:26
So it, it does take a few days for it to upload.
5:29
So I don't know if you want to maybe call back, uh, if you can maybe women like sort of, um, because it says here.
5:38
The next deadline for making
5:39
Changes, yeah.
5:40
The direct debit account details, five working days before the payment is due, that's fine.
5:45
fine.
5:46
Yeah, so account details change.
5:47
So yeah, five working days it is unfortunately.
5:49
Okay.
5:50
That's fine.
5:50
That's no problem.
5:51
But I can see your, um, your next payments in like mid-September anyway.
5:56
So you've got loads of time.
5:58
Yeah, perfect.
5:59
I'll call next week then to check it.
6:01
But in the meantime, I think I've paid for September already anyway, so I don't think there'd be a payment until October.
6:08
I don't know if you could confirm that.
6:11
Yeah, we can have a quick look.
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just load in.
6:29
Right, so I'm looking on the I'm looking on the 20th of August this statement.
6:39
Yeah.
6:44
And the closing balance is 12,051 pound.
6:48
Yeah, on the 27th, I paid the 1400 and 287.
6:56
Yeah, I can see that too.
6:57
It will payment due this yet.
6:59
So that I think that should have covered the payment during September.
7:04
Meaning the next payment minimum wouldn't be due to October.
7:11
Right, yeah, okay, yeah, I see, yeah.
7:13
Am I right in thinking that?
7:15
Yeah, no, that's fine.
7:16
So let me quickly go on your, um, your, uh, what you call it statement again.
7:29
So yeah, it says the total payment due this month is the £1,402.87 which you've already paid in here.
7:35
Yeah.
7:37
Yeah.
7:37
So in that case, the direct debit's got six weeks.
7:41
or so till it needs to set up anyway.
7:44
So I think.
7:44
Yeah, sure.
7:46
How do you, do you receive your statements online?
7:50
Yes.
7:51
Yeah.
7:51
And if you, if you received the organ August one, have you?
7:54
Yes, I've got it, yeah.
7:56
Yeah, you've got that one, yeah.
7:57
So I've got it.
7:59
Yeah, because it says here, the arrays due from the previous payment is 1041 pound and then obviously you add that together.
8:07
Oh, together it was the 14.
8:08
And then the one 4402, yeah.
8:11
So I made the manual payments, I think.
8:14
Yeah, no, that's fine.
8:15
Yeah.
8:16
Yeah, yeah, cool.
8:20
All right, so Direct Debbie has been set up.
8:22
I don't need to call back, do I?
8:23
I mean, it's
8:25
Not been set up yet.
8:26
No,
8:27
Just the details.
8:28
I have changed the, uh, the details.
8:31
No problem.
8:32
So I'll call in sort of end of 20 minutes.
8:35
Yeah,
8:35
Maybe maybe Friday if if that's okay.
8:38
Yeah, yeah, yeah absolutely.
8:39
Yeah.
8:40
No problem.
8:41
All right, I'll do it.
8:42
Thanks a lot.
8:42
Okay.
8:43
Thanks for your help.