0:01
Hello.
0:03
Hello, good afternoon.
0:04
It's Barry at Citner Service.
0:06
Just giving you a call.
0:07
I had an email from sales regarding giving you a call regarding a recall on your car.
0:14
Apologies.
0:15
It's been a delay getting back to you.
0:17
It's been quite a busy afternoon.
0:18
I imagine.
0:20
Don't worry.
0:21
I've found it a bit tricky though because I had the letter from BMW directly and their system points me to you and then you're online booking just as we'll call you.
0:30
And that was a few days ago, I think.
0:32
And then I wrote on WhatsApp and nothing.
0:35
And then I eventually got a call from the guy asking me if I wanted to buy a BMW.
0:40
So I was a bit confused, but it's no problem.
0:43
I don't know why it.
0:45
Yeah, I don't know why it's kicked everything over to sales for some reason.
0:48
Is it is it B5 for NAM?
0:52
It is, yeah.
0:54
Yeah, so it's a 530e BMW.
0:58
That's right.
0:58
Yeah, so you'll have.
0:59
Yeah, so that's right.
1:01
You'll have received a letter for the new plugin hybrid starter motor recall.
1:10
Yeah, so BMW obviously they've only just sent that recall out.
1:14
It's quite a new recall that they've added.
1:17
Oh, okay.
1:18
so new that they haven't even got any parts ready, which is helpful.
1:22
Ah,
1:23
Okay.
1:25
So what what they've done is obviously they sent those out asking people to book in, which we are more than happy to do.
1:32
I'm more than happy to take all your details.
1:34
And then as soon as they tell us we can order the parts, either myself or one of my colleagues here in the service team will then call you to finalize a date if that's okay.
1:44
Yeah, yeah, no problem.
1:46
Well, you should have my details.
1:48
We've had this car in a few times.
1:50
Anyway.
1:51
Yes, yeah, it came up straight away because obviously they passed on your your contact number and name.
1:57
So the first I think I did was look up your number and yeah, it does come up with this car.
2:02
So and you're quite right, your address details, you've been here a few times.
2:07
But yeah, leave that with us I'll get this across to the party.
2:12
They'll add you to the contact list and then as soon as they let me know, they're all trouble.
2:18
Like I say, either myself or one of my colleagues here in the service team or.
2:21
No, that's fine.
2:22
Finalize it.
2:22
directly.
2:23
It's a bit scary that the send out says, don't park in near a building.
2:26
Don't park in near any other cars and trees.
2:29
Yeah, because it's about to spontaneously combust.
2:33
Yeah, well, maybe it's for anybody else.
2:35
so.
2:37
Yeah, well, as you can imagine, with any recall, they make it, they make the letter as scary sounding as possible so that people take notice, which, you know, you do.
2:45
And they're not, don't get me wrong.
2:49
They're not saying that it's your particular vehicle that's at risk, but they're just saying that that makes them models of the same range and age.
2:58
There was one
2:59
Probably in somewhere or the they've caught fire and then everybody.
3:04
Yes.
3:04
Never mind.
3:06
So.
3:06
Yeah.
3:07
Well, you know how it works.
3:07
They'd rather do them all and make sure everybody's safe than.
3:12
Then I have a news story about being end of a spontaneously combustion.
3:17
And any potential future litigation as well.
3:20
Yeah, exactly.
3:22
Exactly.
3:23
No problem.
3:24
All right.
3:25
So I'm going to park it on my drive and hop for the best.
3:30
I mean, I'm just kidding.
3:32
No, no, no, no.
3:33
It's admiring.
3:34
Hand on heart.
3:36
Hand on heart.
3:37
I'm sorry, I'm putting any but uh no, I know.
3:40
not worried.
3:41
It's fine.
3:42
It's survived, yeah, so I'll do another.
3:45
To be fair, you've been able to give me a laugh today, so it's absolutely fine.
3:49
With the day I've had, it's most welcome I assure you.
3:55
I'm not going to sue you if the car sets my house on fire, so don't worry about it.
3:59
Well, that's fine.
4:00
You can sue BMW instead.
4:02
Yeah, there you go.
4:02
Exactly.
4:03
Exactly.
4:04
I adore that.
4:05
Okay.
4:06
Just don't tell them I know about it already.
4:08
I'll say I never got the letter.
4:11
I've got a park next to the house.
4:13
Otherwise.
4:14
Only if they've, they've, uh, they warned me about it and I still parked next to the house.
4:21
I'm being sorry.
4:22
I'm sorry.
4:23
Don't worry.
4:24
Absolutely.
4:25
It's worth it just for like I said, just a cheer meal this afternoon.
4:33
So thank you for that.
4:34
No problem.
4:36
As soon as soon as we can order them, we'll we'll get in touch.
4:39
All right.
4:39
Okay.
4:40
I'll work for your call.
4:40
Thanks a lot.
4:42
Thank you, sir.
4:42
Take care.
4:43
Bye bye.