0:00
Hello, thank you for calling LCS. Did you know you can access your account online at lcsdr.com? Please ensure you have both your reference numbers to hand. When you visit our website, you will be able to make a payment, set an agreement, and much more.
0:16
You can also access our live chat facility, lcsdr.com forward slash chat, so we can locate your account. Using your telephone keypad, please can you enter your LCS reference number.
0:29
Sorry, no input was detected. Please listen to the following options to help direct your call.
0:40
If you are calling to make a payment today, please press 1.
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If you are calling to discuss a letter you have received, please press 2.
0:50
Listen carefully to the following options.
0:52
Before making your selection, press 1 if you are fully responsible for the supply period, but still have an issue you would like to discuss.
1:01
Press 2 if you are partly responsible for the supply period and would like to speak to an agent.
1:06
Press 3 if you are not responsible for the supply but know who is.
1:11
Your call is now first in line and will be answered by the next available representative.
2:06
Good morning, you're through to Elliot LCS.
2:08
Can you please confirm the LCS reference number?
2:11
Yeah, it's 44564522.
2:20
Thank you.
2:27
Please, can you just confirm who I'm speaking with?
2:30
Mohammed Reza Reza.
2:32
Thank you.
2:36
Okay, so this is in regards to your next electricity bill
2:43
for flat 2 at 18B West Street.
2:47
How can I help today?
2:49
We're the landlords of the property
2:50
and it was occupied by somebody else during that period.
2:55
I've got a copy of the tenancy agreement
2:56
and a forwarded address for that person.
3:00
sure where to write to in it oh perfect um if you can email that across to us the best email is
3:09
contact at lcsdr.com yeah no problem and then if you just quote our reference number so the
3:22
44564522 if you can just call that in the um subject line please of the email and then once
3:29
we receive that we can get it all updated on our side okay perfect thanks very much then
3:34
no worries thank you so much