# Call Recording Transcript

- Started: 2026-08-04 10:13:59
- Direction: inbound
- Caller: +441142565900
- Destination: Behnam
- Duration: 37s
- Disposition: ANSWERED

## Transcript

- [2026-08-04 10:13:59 - 2026-08-04 10:14:00] **Unknown:** Your call has been forwarded to voicemail.
- [2026-08-04 10:14:01 - 2026-08-04 10:14:03] **Unknown:** The person you're trying to reach is not available.
- [2026-08-04 10:14:03 - 2026-08-04 10:14:05] **Unknown:** At the tone, please record your message.
- [2026-08-04 10:14:06 - 2026-08-04 10:14:08] **Unknown:** When you have finished recording, you may hang up.
- [2026-08-04 10:14:09 - 2026-08-04 10:14:12] **Unknown:** Hello, it's Martin calling from Sydney, BMW, Sheffield.
- [2026-08-04 10:14:12 - 2026-08-04 10:14:16] **Unknown:** Just a courtesy call, a big thank you for your time and business last week.
- [2026-08-04 10:14:16 - 2026-08-04 10:14:19] **Unknown:** And just to check you, I was fully happy with the customer service that you received.
- [2026-08-04 10:14:19 - 2026-08-04 10:14:23] **Unknown:** Now, in the meantime, you may get sent through a short three-question survey direct from BMW.
- [2026-08-04 10:14:23 - 2026-08-04 10:14:28] **Unknown:** The survey is based on the customer service you received from MLC, and we do aim for 10 out of 10.
- [2026-08-04 10:14:29 - 2026-08-04 10:14:33] **Unknown:** So if you were happy, if you could mark and send, it would be really important to us and greatly appreciated.
- [2026-08-04 10:14:34 - 2026-08-04 10:14:35] **Unknown:** Thanks again. Bye now.