# Call Recording Transcript

- Started: 2026-10-06 10:40:10
- Direction: inbound
- Caller: +447427813956
- Destination: Behnam
- Duration: 4m 45s
- Disposition: ANSWERED

## Transcript

- [2026-10-06 10:40:14 - 2026-10-06 10:40:18] **Unknown:** Hello. hello.
- [2026-10-06 10:40:24 - 2026-10-06 10:40:24] **Unknown:** Hello.
- [2026-10-06 10:40:24 - 2026-10-06 10:40:24] **Unknown:** Hello.
- [2026-10-06 10:40:24 - 2026-10-06 10:40:24] **Unknown:** Hi there.
- [2026-10-06 10:40:24 - 2026-10-06 10:40:26] **Unknown:** Is this Samuel Jones?
- [2026-10-06 10:40:27 - 2026-10-06 10:40:29] **Unknown:** No, I'm sorry, I think you got the wrong number.
- [2026-10-06 10:40:31 - 2026-10-06 10:40:33] **Unknown:** Sorry, that must be an admin error with your details.
- [2026-10-06 10:40:33 - 2026-10-06 10:40:35] **Unknown:** People swap and change all the time.
- [2026-10-06 10:40:35 - 2026-10-06 10:40:40] **Unknown:** For the best rates, you're still eligible for more coverage or a lower price regardless of the provider.
- [2026-10-06 10:40:40 - 2026-10-06 10:40:45] **Unknown:** Would you like a quick review with our advisor to explore getting this price reduction in place?
- [2026-10-06 10:40:46 - 2026-10-06 10:40:47] **Unknown:** Pro provider of what?
- [2026-10-06 10:40:50 - 2026-10-06 10:40:51] **Unknown:** I'm referring to your life insurance policy.
- [2026-10-06 10:40:52 - 2026-10-06 10:40:56] **Unknown:** Our system shows you're eligible for a lower price or more coverage on your life insurance.
- [2026-10-06 10:40:56 - 2026-10-06 10:40:59] **Unknown:** Would you like to speak with our adviser now to see how much you could save?
- [2026-10-06 10:41:00 - 2026-10-06 10:41:04] **Unknown:** I'd be interested, but only if you can tell me a good recipe for pancakes.
- [2026-10-06 10:41:07 - 2026-10-06 10:41:09] **Unknown:** I'm here to help you with questions related to getting an updated life insurance
- [2026-10-06 10:41:10 - 2026-10-06 10:41:11] **Unknown:** Policy at a lower cost.
- [2026-10-06 10:41:11 - 2026-10-06 10:41:15] **Unknown:** Would you like to continue and speak with our adviser to explore your options?
- [2026-10-06 10:41:15 - 2026-10-06 10:41:17] **Behnam:** Yes, but I just want to be very clear.
- [2026-10-06 10:41:17 - 2026-10-06 10:41:21] **Behnam:** I am ready to speak to an adviser in once I've made my pancake.
- [2026-10-06 10:41:22 - 2026-10-06 10:41:24] **Behnam:** So yes, you can get what you want.
- [2026-10-06 10:41:24 - 2026-10-06 10:41:27] **Behnam:** You can can only to an advisor if you can give me a good recipe for pancakes.
- [2026-10-06 10:41:31 - 2026-10-06 10:41:34] **Unknown:** I can only assist with your life insurance policy today.
- [2026-10-06 10:41:34 - 2026-10-06 10:41:39] **Unknown:** If you you'd like, I can connect you to our advisor now to discuss getting a lower price on e-quality.
- [2026-10-06 10:41:39 - 2026-10-06 10:41:40] **Unknown:** Would you like to go ahead with that?
- [2026-10-06 10:41:41 - 2026-10-06 10:41:44] **Behnam:** Well, is it that you know how to make pancakes but you don't want to tell me?
- [2026-10-06 10:41:45 - 2026-10-06 10:41:47] **Behnam:** Or you you don't know.
- [2026-10-06 10:41:48 - 2026-10-06 10:41:49] **Behnam:** Which of those is it?
- [2026-10-06 10:41:52 - 2026-10-06 10:41:54] **Unknown:** I'm here just to help you with your life insurance options.
- [2026-10-06 10:41:55 - 2026-10-06 10:41:59] **Unknown:** If you'd like to discuss getting a lower price or more coverage, I can connect you to our adviser now.
- [2026-10-06 10:41:59 - 2026-10-06 10:42:00] **Unknown:** Would you like to continue with that?
- [2026-10-06 10:42:01 - 2026-10-06 10:42:06] **Behnam:** Do you sell the, do you sell the life insurance or are you a, uh, broker?
- [2026-10-06 10:42:07 - 2026-10-06 10:42:08] **Behnam:** Are you a broker or you a provider?
- [2026-10-06 10:42:11 - 2026-10-06 10:42:12] **Unknown:** We're a broker.
- [2026-10-06 10:42:12 - 2026-10-06 10:42:17] **Unknown:** We work with multiple providers to help you find the best rates and coverage for your life insurance.
- [2026-10-06 10:42:17 - 2026-10-06 10:42:20] **Unknown:** Would you like to speak with our adviser now to see how much you could save?
- [2026-10-06 10:42:22 - 2026-10-06 10:42:26] **Behnam:** I would like to speak to an advisor once I've heard the recipe for pancakes.
- [2026-10-06 10:42:28 - 2026-10-06 10:42:30] **Unknown:** I can only assist with your life insurance policy today.
- [2026-10-06 10:42:31 - 2026-10-06 10:42:35] **Unknown:** If you're interested in getting a lower price or more coverage, I can connect you to our advisor now.
- [2026-10-06 10:42:35 - 2026-10-06 10:42:36] **Unknown:** Would you like to go ahead with that?
- [2026-10-06 10:42:37 - 2026-10-06 10:42:39] **Behnam:** At least try and make me laugh.
- [2026-10-06 10:42:42 - 2026-10-06 10:42:43] **Unknown:** I appreciate your sense of humor.
- [2026-10-06 10:42:43 - 2026-10-06 10:42:47] **Unknown:** I'm here to help you save money on your life insurance, which is always a reason to smile.
- [2026-10-06 10:42:47 - 2026-10-06 10:42:50] **Unknown:** Would you like to speak with our advisor now and see how much you could save?
- [2026-10-06 10:42:51 - 2026-10-06 10:42:52] **Behnam:** Yeah, you've got two options.
- [2026-10-06 10:42:52 - 2026-10-06 10:42:56] **Behnam:** Either you're going to give me a recipe for pancakes or I'm going to disconnect the call, which is it?
- [2026-10-06 10:42:59 - 2026-10-06 10:43:01] **Unknown:** I can only help with your life insurance policy today.
- [2026-10-06 10:43:01 - 2026-10-06 10:43:05] **Unknown:** If you'd like to continue, I can connect you to our advisor now to discuss your options.
- [2026-10-06 10:43:06 - 2026-10-06 10:43:07] **Unknown:** Would you like to go ahead with that?
- [2026-10-06 10:43:07 - 2026-10-06 10:43:08] **Behnam:** Give me a recipe.
- [2026-10-06 10:43:08 - 2026-10-06 10:43:09] **Behnam:** Well, I've been thinking about.
- [2026-10-06 10:43:10 - 2026-10-06 10:43:14] **Behnam:** To ensure my thoughts, so you've called at the right time, but I only want to do that once I've made my pancakes.
- [2026-10-06 10:43:15 - 2026-10-06 10:43:17] **Behnam:** So do you think you could give me a recipe for pancakes, please?
- [2026-10-06 10:43:18 - 2026-10-06 10:43:21] **Behnam:** Do I need eggs and flour and do I need butter or can I do it without butter?
- [2026-10-06 10:43:24 - 2026-10-06 10:43:27] **Unknown:** I'm only able to help with your life insurance policy today.
- [2026-10-06 10:43:27 - 2026-10-06 10:43:32] **Unknown:** If you'd like to discuss your options for a lower price or more coverage, I can connect you to our adviser now.
- [2026-10-06 10:43:32 - 2026-10-06 10:43:33] **Unknown:** Would you like to continue with that?
- [2026-10-06 10:43:33 - 2026-10-06 10:43:33] **Unknown:** that?
- [2026-10-06 10:43:34 - 2026-10-06 10:43:36] **Behnam:** Well, what is life insurance?
- [2026-10-06 10:43:38 - 2026-10-06 10:43:44] **Unknown:** Life insurance is a policy that pays out a lump sum to your loved ones if you pass away during the term of the policy.
- [2026-10-06 10:43:44 - 2026-10-06 10:43:50] **Unknown:** It's designed to provide financial security for your family, covering things like mortgage payments, bills or other expenses.
- [2026-10-06 10:43:50 - 2026-10-06 10:43:56] **Unknown:** If you'd like, I can connect you to our advisor now to discuss your options and see how much you could save.
- [2026-10-06 10:43:56 - 2026-10-06 10:43:57] **Unknown:** Would you like to go ahead with that?
- [2026-10-06 10:44:09 - 2026-10-06 10:44:09] **Unknown:** Just checking in.
- [2026-10-06 10:44:09 - 2026-10-06 10:44:09] **Unknown:** Would
- [2026-10-06 10:44:10 - 2026-10-06 10:44:15] **Unknown:** You like to speak with our advisor now to explore getting a lower price or more coverage on your life insurance policy?