# Call Recording Transcript

- Started: 2026-09-30 15:57:48
- Direction: outbound
- Caller: Behnam
- Destination: 01142662853
- Duration: 2m 38s
- Disposition: ANSWERED

## Transcript

- [2026-09-30 15:57:49 - 2026-09-30 15:57:52] **Unknown:** Hello and thank you for calling LWT Dental Care.
- [2026-09-30 15:57:52 - 2026-09-30 15:57:56] **Unknown:** Please hold the line while we connect you to one of our reception team.
- [2026-09-30 15:57:58 - 2026-09-30 15:57:59] **Behnam:** When will you be free though?
- [2026-09-30 15:58:00 - 2026-09-30 15:58:02] **Behnam:** The usually saying come in 1 or 2 days, if it's your mind.
- [2026-09-30 15:58:04 - 2026-09-30 15:58:04] **Behnam:** But not today.
- [2026-09-30 15:58:05 - 2026-09-30 15:58:05] **Behnam:** No, no.
- [2026-09-30 15:58:06 - 2026-09-30 15:58:08] **Unknown:** Doesn't matter.
- [2026-09-30 15:58:09 - 2026-09-30 15:58:09] **Unknown:** Yeah, the
- [2026-09-30 15:58:09 - 2026-09-30 15:58:10] **Behnam:** Cancer I know.
- [2026-09-30 15:58:10 - 2026-09-30 15:58:11] **Behnam:** I've been.
- [2026-09-30 15:58:14 - 2026-09-30 15:58:16] **Behnam:** We're gonna meet the new one.
- [2026-09-30 15:58:17 - 2026-09-30 15:58:23] **Behnam:** Tomorrow, well, you don't need me there, do you, but after come tomorrow afternoon, I'm taking my dad to hospital again.
- [2026-09-30 15:58:23 - 2026-09-30 15:58:24] **Unknown:** Good afternoon.
- [2026-09-30 15:58:33 - 2026-09-30 15:58:33] **Behnam:** Hello.
- [2026-09-30 15:58:33 - 2026-09-30 15:58:35] **Behnam:** I'm calling on behalf of a patient, a violence pension.
- [2026-09-30 15:58:35 - 2026-09-30 15:58:41] **Behnam:** And she's got swollen cheek and very soft gums and toes.
- [2026-09-30 15:58:42 - 2026-09-30 15:58:45] **Unknown:** Right, so she's got a, what, she's got a swollen cheek?
- [2026-09-30 15:58:46 - 2026-09-30 15:58:47] **Behnam:** Yeah, come on quite quickly.
- [2026-09-30 15:58:48 - 2026-09-30 15:58:49] **Behnam:** Swollen and it's really sore.
- [2026-09-30 15:58:49 - 2026-09-30 15:58:51] **Behnam:** She's kind of midway through treatment.
- [2026-09-30 15:58:51 - 2026-09-30 15:58:54] **Behnam:** I think she's due to come back in a few weeks.
- [2026-09-30 15:58:54 - 2026-09-30 15:58:54] **Behnam:** What's?
- [2026-09-30 15:58:56 - 2026-09-30 15:58:57] **Behnam:** Cavalier Skytek.
- [2026-09-30 15:58:57 - 2026-09-30 15:58:58] **Behnam:** KAVA.
- [2026-09-30 15:58:58 - 2026-09-30 15:58:59] **Unknown:** Is that is that a first name?
- [2026-09-30 15:59:00 - 2026-09-30 15:59:00] **Behnam:** That's the sound.
- [2026-09-30 15:59:00 - 2026-09-30 15:59:01] **Behnam:** surname, sorry.
- [2026-09-30 15:59:01 - 2026-09-30 15:59:02] **Behnam:** Surname's Cavaleo Scottie.
- [2026-09-30 15:59:03 - 2026-09-30 15:59:10] **Behnam:** Uh, K-V-A, L-I-A-U, S-K-A-I-T-E.
- [2026-09-30 15:59:10 - 2026-09-30 15:59:11] **Behnam:** First name, Demanta.
- [2026-09-30 15:59:18 - 2026-09-30 15:59:20] **Unknown:** Right, she's not got any treatment, but she's done.
- [2026-09-30 15:59:20 - 2026-09-30 15:59:21] **Behnam:** No, okay.
- [2026-09-30 15:59:21 - 2026-09-30 15:59:24] **Unknown:** So she's got she's got a pig.
- [2026-09-30 15:59:24 - 2026-09-30 15:59:25] **Unknown:** pain, did you say, and swelling?
- [2026-09-30 15:59:25 - 2026-09-30 15:59:29] **Behnam:** Yeah, also right, swelling and very painful.
- [2026-09-30 15:59:38 - 2026-09-30 15:59:38] **Unknown:** Operate.
- [2026-09-30 15:59:41 - 2026-09-30 15:59:43] **Unknown:** Right, let's have a look.
- [2026-09-30 15:59:50 - 2026-09-30 15:59:58] **Unknown:** She was with Zach or I think he's gone.
- [2026-09-30 15:59:58 - 2026-09-30 16:00:02] **Unknown:** Yeah, she'll be she'll be with Mark now, he's a new FD what we've got.
- [2026-09-30 16:00:02 - 2026-09-30 16:00:02] **Unknown:** So sure.
- [2026-09-30 16:00:14 - 2026-09-30 16:00:16] **Unknown:** Right, so I've got tomorrow at 4:00.
- [2026-09-30 16:00:17 - 2026-09-30 16:00:18] **Unknown:** Yeah, tomorrow at four?
- [2026-09-30 16:00:18 - 2026-09-30 16:00:19] **Unknown:** Tomorrow at four, yeah.
- [2026-09-30 16:00:21 - 2026-09-30 16:00:22] **Unknown:** Yeah, okay.
- [2026-09-30 16:00:22 - 2026-09-30 16:00:22] **Unknown:** Yeah, fine.
- [2026-09-30 16:00:22 - 2026-09-30 16:00:23] **Unknown:** That's very good.
- [2026-09-30 16:00:23 - 2026-09-30 16:00:24] **Unknown:** Thanks a lot.
- [2026-09-30 16:00:24 - 2026-09-30 16:00:25] **Unknown:** Thanks for everyone.
- [2026-09-30 16:00:25 - 2026-09-30 16:00:25] **Unknown:** Thank you.