# Call Recording Transcript

- Started: 2026-09-28 14:20:42
- Direction: outbound
- Caller: Behnam
- Destination: 01142684567
- Duration: 2m 46s
- Disposition: ANSWERED

## Transcript

- [2026-09-28 14:20:43 - 2026-09-28 14:20:45] **Unknown:** Welcome to Rustlings Road Surgery.
- [2026-09-28 14:20:45 - 2026-09-28 14:20:52] **Unknown:** In line with NHS guidelines, if you are calling with chest pain, please hang up and dial 999 immediately.
- [2026-09-28 14:20:52 - 2026-09-28 14:20:56] **Unknown:** For everything else, please hold and we will answer your call as soon as possible.
- [2026-09-28 14:20:57 - 2026-09-28 14:21:03] **Unknown:** We would ask that you call the surgery before 10am if you feel that an urgent appointment or home visit is needed.
- [2026-09-28 14:21:03 - 2026-09-28 14:21:06] **Unknown:** Otherwise we may not be able to accommodate requests on the same.
- [2026-09-28 14:21:06 - 2026-09-28 14:21:06] **Unknown:** day.
- [2026-09-28 14:21:07 - 2026-09-28 14:21:11] **Unknown:** Please be aware that all of our calls are recorded for training and monitoring purposes.
- [2026-09-28 14:22:44 - 2026-09-28 14:22:52] **Unknown:** Good afternoon.
- [2026-09-28 14:22:53 - 2026-09-28 14:22:53] **Unknown:** How?
- [2026-09-28 14:22:54 - 2026-09-28 14:22:54] **Behnam:** Afternoon.
- [2026-09-28 14:22:54 - 2026-09-28 14:22:59] **Behnam:** My dad's looked in for tomorrow at 150 for a blood test with you.
- [2026-09-28 14:23:00 - 2026-09-28 14:23:03] **Behnam:** He just had a hospital appointment and they've kindly done the tests here.
- [2026-09-28 14:23:04 - 2026-09-28 14:23:09] **Behnam:** So So it doesn't need to come 21st of March 55th.
- [2026-09-28 14:23:17 - 2026-09-28 14:23:18] **Unknown:** I won't be a second.
- [2026-09-28 14:23:19 - 2026-09-28 14:23:19] **Behnam:** No problem.
- [2026-09-28 14:23:23 - 2026-09-28 14:23:24] **Unknown:** Yep, I'll cancel that for you then.
- [2026-09-28 14:23:24 - 2026-09-28 14:23:25] **Behnam:** Perfect.
- [2026-09-28 14:23:25 - 2026-09-28 14:23:25] **Behnam:** Thanks a lot.
- [2026-09-28 14:23:26 - 2026-09-28 14:23:27] **Behnam:** Thank you.
- [2026-09-28 14:23:27 - 2026-09-28 14:23:27] **Behnam:** Thanks.
- [2026-09-28 14:23:27 - 2026-09-28 14:23:27] **Behnam:** Bye bye.