# Call Recording Transcript

- Started: 2026-09-28 11:16:28
- Direction: outbound
- Caller: Behnam
- Destination: 03308080709
- Duration: 7m 0s
- Disposition: ANSWERED

## Transcript

- [2026-09-28 11:16:40 - 2026-09-28 11:16:40] **Unknown:** Morning.
- [2026-09-28 11:16:40 - 2026-09-28 11:16:42] **Unknown:** You're speaking to Sarah at First UK Broken.
- [2026-09-28 11:16:42 - 2026-09-28 11:16:43] **Unknown:** How can I help?
- [2026-09-28 11:16:44 - 2026-09-28 11:16:45] **Behnam:** Hi there.
- [2026-09-28 11:16:45 - 2026-09-28 11:16:52] **Behnam:** We've got a visa fleet policy through you and I was wondering if I could add a temporary vehicle to it.
- [2026-09-28 11:16:53 - 2026-09-28 11:16:54] **Unknown:** Yeah, no problem.
- [2026-09-28 11:16:55 - 2026-09-28 11:16:56] **Unknown:** What's your company name?
- [2026-09-28 11:16:57 - 2026-09-28 11:17:01] **Behnam:** TLC Kangalima Charlie Solutions Limited.
- [2026-09-28 11:17:02 - 2026-09-28 11:17:02] **Unknown:** Thank you.
- [2026-09-28 11:17:02 - 2026-09-28 11:17:05] **Unknown:** And just the first line of address and postcode for security please?
- [2026-09-28 11:17:06 - 2026-09-28 11:17:11] **Behnam:** Yeah, 21a Kimberley Street, postcodes S93 WX.
- [2026-09-28 11:17:12 - 2026-09-28 11:17:13] **Unknown:** Yeah, perfect, thank you.
- [2026-09-28 11:17:13 - 2026-09-28 11:17:17] **Unknown:** So when do you need to add the temporary vehicle from?
- [2026-09-28 11:17:17 - 2026-09-28 11:17:18] **Behnam:** Straight away please.
- [2026-09-28 11:17:19 - 2026-09-28 11:17:20] **Unknown:** Sort of today.
- [2026-09-28 11:17:20 - 2026-09-28 11:17:22] **Unknown:** And how long do you need it insured for?
- [2026-09-28 11:17:23 - 2026-09-28 11:17:23] **Behnam:** Till Friday.
- [2026-09-28 11:17:24 - 2026-09-28 11:17:25] **Unknown:** Till Friday.
- [2026-09-28 11:17:26 - 2026-09-28 11:17:27] **Unknown:** Including the whole day on
- [2026-09-28 11:17:28 - 2026-09-28 11:17:28] **Unknown:** Friday, yeah.
- [2026-09-28 11:17:28 - 2026-09-28 11:17:29] **Unknown:** Yeah, please, yeah.
- [2026-09-28 11:17:29 - 2026-09-28 11:17:30] **Unknown:** Yeah, okay.
- [2026-09-28 11:17:32 - 2026-09-28 11:17:34] **Unknown:** Can I take the registration?
- [2026-09-28 11:17:34 - 2026-09-28 11:17:35] **Unknown:** Yep.
- [2026-09-28 11:17:35 - 2026-09-28 11:17:40] **Behnam:** It's hotel X-ray Foxtrot Hotel Yankee.
- [2026-09-28 11:17:41 - 2026-09-28 11:17:45] **Behnam:** Sorry, Hotel Exway 16, Foxtrot Hotel Yankee.
- [2026-09-28 11:17:46 - 2026-09-28 11:17:47] **Unknown:** Thank you.
- [2026-09-28 11:17:47 - 2026-09-28 11:17:50] **Unknown:** What's the make and model of the vehicle, please?
- [2026-09-28 11:17:50 - 2026-09-28 11:17:52] **Behnam:** It's Mercedes Sprinter.
- [2026-09-28 11:17:52 - 2026-09-28 11:17:55] **Behnam:** long wheel there. 2.1 diesel.
- [2026-09-28 11:17:56 - 2026-09-28 11:17:57] **Unknown:** Thank you.
- [2026-09-28 11:17:58 - 2026-09-28 11:17:59] **Unknown:** Has it had any modifications at all?
- [2026-09-28 11:18:00 - 2026-09-28 11:18:01] **Unknown:** No.
- [2026-09-28 11:18:02 - 2026-09-28 11:18:02] **Unknown:** Thank you.
- [2026-09-28 11:18:02 - 2026-09-28 11:18:04] **Unknown:** And can I take an approximate value?
- [2026-09-28 11:18:05 - 2026-09-28 11:18:07] **Behnam:** I'd say about 6000.
- [2026-09-28 11:18:08 - 2026-09-28 11:18:09] **Unknown:** Thank you.
- [2026-09-28 11:18:10 - 2026-09-28 11:18:12] **Unknown:** Is it going to be used in connection with the business?
- [2026-09-28 11:18:13 - 2026-09-28 11:18:16] **Behnam:** Yeah, exactly the same as the other vehicles on the policy.
- [2026-09-28 11:18:17 - 2026-09-28 11:18:17] **Unknown:** No worries.
- [2026-09-28 11:18:17 - 2026-09-28 11:18:21] **Unknown:** And can I take the postcode where it will be parked overnight?
- [2026-09-28 11:18:21 - 2026-09-28 11:18:25] **Behnam:** Yeah, Esther Sheffield 93 whiskey X-ray.
- [2026-09-28 11:18:27 - 2026-09-28 11:18:27] **Unknown:** X-ray, thank you.
- [2026-09-28 11:18:29 - 2026-09-28 11:18:33] **Unknown:** Is it either leased or owned by the company?
- [2026-09-28 11:18:34 - 2026-09-28 11:18:35] **Behnam:** It's leased the company.
- [2026-09-28 11:18:36 - 2026-09-28 11:18:40] **Behnam:** It's a replacement for one release that's on the price.
- [2026-09-28 11:18:41 - 2026-09-28 11:18:43] **Behnam:** I don't know when you'll swap them back, so.
- [2026-09-28 11:18:44 - 2026-09-28 11:18:44] **Unknown:** Got you.
- [2026-09-28 11:18:44 - 2026-09-28 11:18:46] **Unknown:** No, no that's fine.
- [2026-09-28 11:18:47 - 2026-09-28 11:18:54] **Unknown:** That's all the information I need, so I'm just going to pop you on hold while I try and get the quote and then I'll come back to you to let you know the price.
- [2026-09-28 11:18:54 - 2026-09-28 11:18:54] **Unknown:** All right.
- [2026-09-28 11:18:55 - 2026-09-28 11:18:56] **Behnam:** Okay, no problem.
- [2026-09-28 11:18:57 - 2026-09-28 11:18:57] **Unknown:** Thanks.
- [2026-09-28 11:22:04 - 2026-09-28 11:22:04] **Behnam:** Yep.
- [2026-09-28 11:22:06 - 2026-09-28 11:22:09] **Behnam:** Near the front, where it's like I'm coming.
- [2026-09-28 11:22:10 - 2026-09-28 11:22:12] **Behnam:** It's okay, no problem.
- [2026-09-28 11:22:12 - 2026-09-28 11:22:15] **Behnam:** Hello?
- [2026-09-28 11:22:15 - 2026-09-28 11:22:15] **Behnam:** Hi, sorry.
- [2026-09-28 11:22:16 - 2026-09-28 11:22:16] **Behnam:** sir.
- [2026-09-28 11:22:16 - 2026-09-28 11:22:19] **Unknown:** Hiya, are you okay for me to give you the quote now, or do you need a second?
- [2026-09-28 11:22:19 - 2026-09-28 11:22:20] **Unknown:** Yeah, it's all right.
- [2026-09-28 11:22:20 - 2026-09-28 11:22:20] **Behnam:** No, it's fine.
- [2026-09-28 11:22:21 - 2026-09-28 11:22:22] **Behnam:** Sorry someone rang me on the other line.
- [2026-09-28 11:22:22 - 2026-09-28 11:22:23] **Behnam:** That's okay.
- [2026-09-28 11:22:23 - 2026-09-28 11:22:24] **Unknown:** No problem.
- [2026-09-28 11:22:25 - 2026-09-28 11:22:27] **Unknown:** So if you were to add the vehicle from today until the very,
- [2026-09-28 11:22:28 - 2026-09-28 11:22:33] **Unknown:** End of the day on Friday, there'd be an additional premium of 182.64.
- [2026-09-28 11:22:34 - 2026-09-28 11:22:37] **Unknown:** That would give you the same cover that you've got on your policy at the minute.
- [2026-09-28 11:22:37 - 2026-09-28 11:22:39] **Behnam:** Yeah, I don't have a choice, so yeah that's fine.
- [2026-09-28 11:22:41 - 2026-09-28 11:22:42] **Unknown:** You want me to go ahead and put that on for you?
- [2026-09-28 11:22:42 - 2026-09-28 11:22:43] **Behnam:** Yeah, yeah.
- [2026-09-28 11:22:44 - 2026-09-28 11:22:44] **Unknown:** Okay.
- [2026-09-28 11:22:45 - 2026-09-28 11:22:52] **Unknown:** So because you pay monthly at the minute, it would just be added added on your credit agreement, so the cost will be spread over the remainder.
- [2026-09-28 11:22:53 - 2026-09-28 11:22:54] **Unknown:** installments, yeah.
- [2026-09-28 11:22:54 - 2026-09-28 11:22:54] **Behnam:** That's right.
- [2026-09-28 11:22:54 - 2026-09-28 11:22:55] **Behnam:** So you don't have to pay
- [2026-09-28 11:22:55 - 2026-09-28 11:22:56] **Unknown:** Anything a day.
- [2026-09-28 11:22:56 - 2026-09-28 11:22:58] **Unknown:** So I'll accept that through for you now.
- [2026-09-28 11:22:58 - 2026-09-28 11:23:01] **Unknown:** Um, you'll be insured with immediate effect.
- [2026-09-28 11:23:01 - 2026-09-28 11:23:03] **Unknown:** And I'll get the documents across to you this morning as well.
- [2026-09-28 11:23:04 - 2026-09-28 11:23:04] **Unknown:** All.
- [2026-09-28 11:23:04 - 2026-09-28 11:23:04] **Unknown:** right.
- [2026-09-28 11:23:04 - 2026-09-28 11:23:07] **Behnam:** Okay, I think they've asked me for the cover not to pick you up.
- [2026-09-28 11:23:09 - 2026-09-28 11:23:10] **Behnam:** So I'll wait for your email.
- [2026-09-28 11:23:10 - 2026-09-28 11:23:11] **Unknown:** I'll do it straight.
- [2026-09-28 11:23:12 - 2026-09-28 11:23:13] **Unknown:** I'll do it straight away then.
- [2026-09-28 11:23:13 - 2026-09-28 11:23:14] **Behnam:** Oh, okay.
- [2026-09-28 11:23:14 - 2026-09-28 11:23:14] **Behnam:** Cool.
- [2026-09-28 11:23:15 - 2026-09-28 11:23:16] **Unknown:** Is it just the email on file?
- [2026-09-28 11:23:17 - 2026-09-28 11:23:19] **Behnam:** Yeah, the one on file is fine.
- [2026-09-28 11:23:20 - 2026-09-28 11:23:20] **Unknown:** Yeah, no worries.
- [2026-09-28 11:23:21 - 2026-09-28 11:23:22] **Unknown:** I'll get that done for you now then.
- [2026-09-28 11:23:22 - 2026-09-28 11:23:23] **Behnam:** All right then, thanks a lot.
- [2026-09-28 11:23:24 - 2026-09-28 11:23:24] **Behnam:** Thank you.
- [2026-09-28 11:23:25 - 2026-09-28 11:23:25] **Unknown:** All right.
- [2026-09-28 11:23:25 - 2026-09-28 11:23:25] **Unknown:** Thank you.
- [2026-09-28 11:23:25 - 2026-09-28 11:23:26] **Unknown:** Bye.
- [2026-09-28 11:23:26 - 2026-09-28 11:23:26] **Behnam:** Bye, bye, bye.