# Call Recording Transcript

- Started: 2026-09-25 11:22:38
- Direction: outbound
- Caller: Behnam
- Destination: 01142712166
- Duration: 7m 35s
- Disposition: ANSWERED

## Transcript

- [2026-09-25 11:22:39 - 2026-09-25 11:22:43] **Unknown:** Thank you for calling the Sheffield Endoscopy Centre at Sheffield Teaching Hospitals.
- [2026-09-25 11:22:44 - 2026-09-25 11:22:47] **Unknown:** Please ensure you have your hospital number ready for when the operator
- [2026-09-25 11:22:47 - 2026-09-25 11:22:48] **Unknown:** Answers your call.
- [2026-09-25 11:22:49 - 2026-09-25 11:22:53] **Unknown:** Your hospital number can be found on any letter we have sent you.
- [2026-09-25 11:22:54 - 2026-09-25 11:22:57] **Unknown:** We have introduced a new computer system in the trust.
- [2026-09-25 11:22:57 - 2026-09-25 11:23:01] **Unknown:** Please bear with us as these new processes may take a little longer initially.
- [2026-09-25 11:23:01 - 2026-09-25 11:23:09] **Unknown:** We will try to process your call as quickly as possible, but we apologize in advance for any delays and inconvenience this may cause.
- [2026-09-25 11:23:09 - 2026-09-25 11:23:11] **Unknown:** Thank you for your patience.
- [2026-09-25 11:23:31 - 2026-09-25 11:23:34] **Unknown:** You are currently number four in the queue.
- [2026-09-25 11:23:34 - 2026-09-25 11:23:37] **Unknown:** Sorry, but all our operators are busy at the moment.
- [2026-09-25 11:23:38 - 2026-09-25 11:23:41] **Unknown:** A member of the team will be with you as soon as they can.
- [2026-09-25 11:23:41 - 2026-09-25 11:23:43] **Unknown:** Thank you for your patience.
- [2026-09-25 11:23:43 - 2026-09-25 11:23:48] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m.
- [2026-09-25 11:23:48 - 2026-09-25 11:23:52] **Unknown:** Monday, Tuesday, Wednesday and Thursday, and after 2 p.m.
- [2026-09-25 11:23:52 - 2026-09-25 11:23:53] **Unknown:** Friday and Saturday.
- [2026-09-25 11:23:53 - 2026-09-25 11:23:54] **Behnam:** It's a good one too.
- [2026-09-25 11:23:54 - 2026-09-25 11:23:54] **Behnam:** Yeah.
- [2026-09-25 11:23:55 - 2026-09-25 11:23:58] **Behnam:** I think from Audi was so bounced.
- [2026-09-25 11:23:58 - 2026-09-25 11:24:00] **Behnam:** Sir, I have a new smoking shop.
- [2026-09-25 11:24:00 - 2026-09-25 11:24:01] **Behnam:** I never find a man in England.
- [2026-09-25 11:24:02 - 2026-09-25 11:24:04] **Behnam:** Aldi, it was really good.
- [2026-09-25 11:24:04 - 2026-09-25 11:24:05] **Behnam:** Aldi Orbita was one of them.
- [2026-09-25 11:24:06 - 2026-09-25 11:24:06] **Behnam:** Really good one.
- [2026-09-25 11:24:10 - 2026-09-25 11:24:10] **Behnam:** What did he want?
- [2026-09-25 11:24:11 - 2026-09-25 11:24:12] **Behnam:** Is there anyone about?
- [2026-09-25 11:24:12 - 2026-09-25 11:24:13] **Behnam:** What about?
- [2026-09-25 11:24:13 - 2026-09-25 11:24:14] **Behnam:** Is this hills?
- [2026-09-25 11:24:14 - 2026-09-25 11:24:16] **Unknown:** If you are calling about procedure results,
- [2026-09-25 11:24:16 - 2026-09-25 11:24:19] **Behnam:** If you're not advised to provide outing results, it's sent
- [2026-09-25 11:24:19 - 2026-09-25 11:24:22] **Unknown:** Back to the referring clinician or GP.
- [2026-09-25 11:24:22 - 2026-09-25 11:24:25] **Unknown:** You are currently number 12 in the queue.
- [2026-09-25 11:24:25 - 2026-09-25 11:24:27] **Behnam:** I don't think they got that bad.
- [2026-09-25 11:24:30 - 2026-09-25 11:24:32] **Behnam:** I know what he means, but I thought that's right, bro.
- [2026-09-25 11:24:33 - 2026-09-25 11:24:35] **Behnam:** He's the least likely of all of them, so.
- [2026-09-25 11:24:36 - 2026-09-25 11:24:37] **Behnam:** It's not.
- [2026-09-25 11:24:38 - 2026-09-25 11:24:39] **Unknown:** I'm glad we can take a room.
- [2026-09-25 11:24:39 - 2026-09-25 11:24:39] **Unknown:** That's the right.
- [2026-09-25 11:24:42 - 2026-09-25 11:24:43] **Unknown:** Sorry, it's not that much, not so speaking.
- [2026-09-25 11:24:45 - 2026-09-25 11:24:48] **Unknown:** You are currently number four in the queue.
- [2026-09-25 11:24:48 - 2026-09-25 11:24:50] **Unknown:** Sorry, but all our operators are busy.
- [2026-09-25 11:24:50 - 2026-09-25 11:24:51] **Unknown:** are busy at the moment.
- [2026-09-25 11:24:52 - 2026-09-25 11:24:54] **Unknown:** Amendment, this phone call will waste time.
- [2026-09-25 11:24:54 - 2026-09-25 11:24:55] **Unknown:** Send me a letter.
- [2026-09-25 11:24:55 - 2026-09-25 11:24:57] **Unknown:** Thank you for your patience.
- [2026-09-25 11:24:57 - 2026-09-25 11:24:59] **Unknown:** If you would rather not wait
- [2026-09-25 11:24:59 - 2026-09-25 11:25:01] **Unknown:** To be answered, our contact center is less busy after
- [2026-09-25 11:25:01 - 2026-09-25 11:25:02] **Unknown:** 4pm.
- [2026-09-25 11:25:02 - 2026-09-25 11:25:03] **Unknown:** Monday,
- [2026-09-25 11:25:03 - 2026-09-25 11:25:07] **Unknown:** Tuesday, Wednesday and Thursday, and after 2 p.m., Friday and Saturday.
- [2026-09-25 11:25:07 - 2026-09-25 11:25:12] **Unknown:** In February, and I was like, okay, well, you book it, like, usually, that's four months ahead.
- [2026-09-25 11:25:13 - 2026-09-25 11:25:16] **Unknown:** And so, yeah, so it probably ended up being in like June.
- [2026-09-25 11:25:17 - 2026-09-25 11:25:20] **Unknown:** I was like, yeah, it's supposed to be in November because he's busy.
- [2026-09-25 11:25:20 - 2026-09-25 11:25:22] **Unknown:** He's away 89 months or 46 months.
- [2026-09-25 11:25:23 - 2026-09-25 11:25:28] **Unknown:** So, yeah, so totally wanted to do that now, so if I really know if I'm getting.
- [2026-09-25 11:25:28 - 2026-09-25 11:25:35] **Unknown:** If you are calling about procedure results, please give advice for endorsement services are sent back to the referring information.
- [2026-09-25 11:25:35 - 2026-09-25 11:25:37] **Unknown:** You are currently number.
- [2026-09-25 11:25:38 - 2026-09-25 11:25:38] **Unknown:** Three.
- [2026-09-25 11:25:38 - 2026-09-25 11:25:39] **Unknown:** In the queue.
- [2026-09-25 11:25:39 - 2026-09-25 11:25:39] **Unknown:** Year and a half.
- [2026-09-25 11:25:41 - 2026-09-25 11:25:44] **Unknown:** And then she's like, Oh, yeah, I know what you mean.
- [2026-09-25 11:25:44 - 2026-09-25 11:25:49] **Unknown:** But if you've got any brothers, bring me a box successfully, okay, I'm not bothered because I hit that man.
- [2026-09-25 11:25:50 - 2026-09-25 11:25:59] **Unknown:** I'm think the doctor sticked it up and she says, I'm going to send them a note and say, we're not booking.
- [2026-09-25 11:25:59 - 2026-09-25 11:26:02] **Unknown:** You are currently number three in the queue.
- [2026-09-25 11:26:03 - 2026-09-25 11:26:05] **Unknown:** Sorry, but all our operators are busy at the moment.
- [2026-09-25 11:26:06 - 2026-09-25 11:26:06] **Unknown:** Amendment.
- [2026-09-25 11:26:06 - 2026-09-25 11:26:09] **Unknown:** When uranium in February is going to be injured.
- [2026-09-25 11:26:09 - 2026-09-25 11:26:09] **Unknown:** They can.
- [2026-09-25 11:26:10 - 2026-09-25 11:26:11] **Unknown:** Thank you for your patience.
- [2026-09-25 11:26:11 - 2026-09-25 11:26:13] **Unknown:** No, no, she was yeah, because I'm down for a pleasurable.
- [2026-09-25 11:26:14 - 2026-09-25 11:26:16] **Unknown:** The contact centre is left busy after 4 p.m.
- [2026-09-25 11:26:16 - 2026-09-25 11:26:20] **Unknown:** Monday, Tuesday, Wednesday, Thursday, and after 2 p.m.
- [2026-09-25 11:26:20 - 2026-09-25 11:26:21] **Unknown:** Friday, and.
- [2026-09-25 11:26:25 - 2026-09-25 11:26:26] **Unknown:** It's all busted.
- [2026-09-25 11:26:27 - 2026-09-25 11:26:29] **Unknown:** And you get that and they didn't know you're coming.
- [2026-09-25 11:26:29 - 2026-09-25 11:26:30] **Unknown:** You know, they're always like.
- [2026-09-25 11:26:31 - 2026-09-25 11:26:32] **Unknown:** No, they do, but.
- [2026-09-25 11:26:34 - 2026-09-25 11:26:34] **Unknown:** Yeah, yeah.
- [2026-09-25 11:26:35 - 2026-09-25 11:26:35] **Unknown:** Yeah, they never.
- [2026-09-25 11:26:35 - 2026-09-25 11:26:37] **Unknown:** I think people go into emergency.
- [2026-09-25 11:26:38 - 2026-09-25 11:26:41] **Unknown:** To my own cancer before we do anything there are a couple of days.
- [2026-09-25 11:26:42 - 2026-09-25 11:26:50] **Unknown:** If you are calling about procedure defects, please be advised all endoscopy results are sent back to the referring clinician or GP.
- [2026-09-25 11:26:50 - 2026-09-25 11:26:53] **Unknown:** You are currently number three in the queue.
- [2026-09-25 11:27:04 - 2026-09-25 11:27:14] **Unknown:** But the thing is, they all know it and the doctor, he discounds and he's got the top line, and he says, If you ever got any problems, this is my, this is my, this is my email.
- [2026-09-25 11:27:14 - 2026-09-25 11:27:16] **Unknown:** Currently number two in the queue.
- [2026-09-25 11:27:17 - 2026-09-25 11:27:19] **Unknown:** Sorry, but all our operators are busy at the moment.
- [2026-09-25 11:27:20 - 2026-09-25 11:27:23] **Unknown:** A member of the team will be with you as soon as they can.
- [2026-09-25 11:27:24 - 2026-09-25 11:27:25] **Unknown:** Thank you for your patience.
- [2026-09-25 11:27:26 - 2026-09-25 11:27:30] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m.
- [2026-09-25 11:27:31 - 2026-09-25 11:27:35] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m.
- [2026-09-25 11:27:35 - 2026-09-25 11:27:36] **Unknown:** Friday and Saturdays.
- [2026-09-25 11:27:50 - 2026-09-25 11:28:02] **Unknown:** If you are calling about procedure results, please be advised all endoscopy results are sent back.
- [2026-09-25 11:28:02 - 2026-09-25 11:28:04] **Unknown:** to the referring clinician or GP.
- [2026-09-25 11:28:04 - 2026-09-25 11:28:07] **Unknown:** You are currently number one in the queue.
- [2026-09-25 11:28:28 - 2026-09-25 11:28:31] **Unknown:** You are currently number one in the queue.
- [2026-09-25 11:28:31 - 2026-09-25 11:28:34] **Unknown:** Sorry, but all our operators are busy at the moment.
- [2026-09-25 11:28:34 - 2026-09-25 11:28:37] **Unknown:** A member of the team will be with you as soon as they can.
- [2026-09-25 11:28:38 - 2026-09-25 11:28:39] **Unknown:** Thank you for your patience.
- [2026-09-25 11:28:40 - 2026-09-25 11:28:45] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m.
- [2026-09-25 11:28:45 - 2026-09-25 11:28:49] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m.
- [2026-09-25 11:28:49 - 2026-09-25 11:28:50] **Unknown:** Friday and Saturdays.
- [2026-09-25 11:29:05 - 2026-09-25 11:29:06] **Unknown:** Hello, Mindoscopy.
- [2026-09-25 11:29:06 - 2026-09-25 11:29:07] **Unknown:** Hello.
- [2026-09-25 11:29:08 - 2026-09-25 11:29:10] **Behnam:** I've had a letter to book an appointment with you.
- [2026-09-25 11:29:11 - 2026-09-25 11:29:12] **Unknown:** Do I have your hospital number?
- [2026-09-25 11:29:12 - 2026-09-25 11:29:14] **Behnam:** U-3192.
- [2026-09-25 11:29:15 - 2026-09-25 11:29:15] **Unknown:** Oh, sorry.
- [2026-09-25 11:29:15 - 2026-09-25 11:29:17] **Unknown:** I didn't quite catch that one with that.
- [2026-09-25 11:29:17 - 2026-09-25 11:29:19] **Behnam:** UB 3192.
- [2026-09-25 11:29:22 - 2026-09-25 11:29:24] **Unknown:** And what's your name and date of birth, please?
- [2026-09-25 11:29:25 - 2026-09-25 11:29:27] **Behnam:** 24th of January 1987.
- [2026-09-25 11:29:28 - 2026-09-25 11:29:29] **Unknown:** Okay, bear with me.
- [2026-09-25 11:29:30 - 2026-09-25 11:29:33] **Behnam:** Should be routine gastroscopy, I think, with Mr.
- [2026-09-25 11:29:33 - 2026-09-25 11:29:34] **Behnam:** Tamanca.
- [2026-09-25 11:29:38 - 2026-09-25 11:29:41] **Behnam:** I'm not sure about this because I had a letter last week.
- [2026-09-25 11:29:41 - 2026-09-25 11:29:43] **Unknown:** This has been sent out inevitably.
- [2026-09-25 11:29:43 - 2026-09-25 11:29:45] **Unknown:** I don't think it's until 2027.
- [2026-09-25 11:29:46 - 2026-09-25 11:29:50] **Behnam:** Yeah, that's why I because I've had the letter last week as well, the second.
- [2026-09-25 11:29:50 - 2026-09-25 11:29:50] **Behnam:** time.
- [2026-09-25 11:29:51 - 2026-09-25 11:29:51] **Behnam:** No, no, it's fine.
- [2026-09-25 11:29:51 - 2026-09-25 11:29:53] **Behnam:** I just didn't know if something had changed.
- [2026-09-25 11:29:54 - 2026-09-25 11:29:55] **Behnam:** No, we've been so lovely.
- [2026-09-25 11:29:55 - 2026-09-25 11:29:58] **Unknown:** You're not due for another year, I'm afraid.
- [2026-09-25 11:29:58 - 2026-09-25 11:30:01] **Behnam:** I think last time I found, they said February.
- [2026-09-25 11:30:01 - 2026-09-25 11:30:02] **Behnam:** next year.
- [2026-09-25 11:30:03 - 2026-09-25 11:30:03] **Unknown:** Yeah.
- [2026-09-25 11:30:05 - 2026-09-25 11:30:05] **Behnam:** Okay.
- [2026-09-25 11:30:06 - 2026-09-25 11:30:08] **Behnam:** So this one just ignore it, yeah.
- [2026-09-25 11:30:08 - 2026-09-25 11:30:09] **Unknown:** Yeah.
- [2026-09-25 11:30:09 - 2026-09-25 11:30:10] **Behnam:** Okay, then.
- [2026-09-25 11:30:10 - 2026-09-25 11:30:11] **Unknown:** Thank you.
- [2026-09-25 11:30:12 - 2026-09-25 11:30:12] **Behnam:** Thanks.