# Call Recording Transcript - Started: 2026-09-25 11:10:40 - Direction: outbound - Caller: Behnam - Destination: 01142712166 - Duration: 11m 36s - Disposition: ANSWERED ## Transcript - [2026-09-25 11:10:41 - 2026-09-25 11:10:45] **Unknown:** Thank you for calling the Sheffield Endoscopy Centre at Sheffield Teaching Hospitals. - [2026-09-25 11:10:46 - 2026-09-25 11:10:50] **Unknown:** Please ensure you have your hospital number ready for when the operator answers your call. - [2026-09-25 11:10:51 - 2026-09-25 11:10:55] **Unknown:** Your hospital number can be found on any letter we have sent you. - [2026-09-25 11:10:56 - 2026-09-25 11:10:59] **Unknown:** We have introduced a new computer system in the trust. - [2026-09-25 11:10:59 - 2026-09-25 11:11:03] **Unknown:** Please bear with us as these new processes may take a little longer initially. - [2026-09-25 11:11:03 - 2026-09-25 11:11:11] **Unknown:** We will try to process your call as quickly as possible, but we apologize in advance for any delays and inconvenience this may cause. - [2026-09-25 11:11:12 - 2026-09-25 11:11:13] **Unknown:** Thank you for your patience. - [2026-09-25 11:11:33 - 2026-09-25 11:11:36] **Unknown:** You are currently number six in the queue. - [2026-09-25 11:11:37 - 2026-09-25 11:11:39] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-25 11:11:40 - 2026-09-25 11:11:43] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-25 11:11:44 - 2026-09-25 11:11:45] **Unknown:** Thank you for your patience. - [2026-09-25 11:11:46 - 2026-09-25 11:11:50] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m. - [2026-09-25 11:11:50 - 2026-09-25 11:11:54] **Unknown:** Monday, Tuesday, Wednesday, and Thursday, and after 2 p.m. - [2026-09-25 11:11:54 - 2026-09-25 11:12:24] **Unknown:** Friday and Saturdays If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-25 11:12:24 - 2026-09-25 11:12:27] **Unknown:** You are currently number six in the queue. - [2026-09-25 11:12:40 - 2026-09-25 11:12:50] **Unknown:** You are currently number six - [2026-09-25 11:12:50 - 2026-09-25 11:12:50] **Unknown:** In the queue. - [2026-09-25 11:12:51 - 2026-09-25 11:12:54] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-25 11:12:54 - 2026-09-25 11:12:57] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-25 11:12:58 - 2026-09-25 11:12:59] **Unknown:** Thank you for your patience. - [2026-09-25 11:13:00 - 2026-09-25 11:13:05] **Unknown:** If you would rather not wait to be answered, our contact centre is less busy after four p.m. - [2026-09-25 11:13:05 - 2026-09-25 11:13:09] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-25 11:13:09 - 2026-09-25 11:13:38] **Unknown:** Friday and Saturdays If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-25 11:13:38 - 2026-09-25 11:13:39] **Unknown:** You are currently - [2026-09-25 11:13:40 - 2026-09-25 11:13:41] **Unknown:** Five in the queue. - [2026-09-25 11:13:52 - 2026-09-25 11:14:02] **Unknown:** You are currently number five in. - [2026-09-25 11:14:03 - 2026-09-25 11:14:05] **Unknown:** Five in the queue. - [2026-09-25 11:14:05 - 2026-09-25 11:14:08] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-25 11:14:09 - 2026-09-25 11:14:11] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-25 11:14:12 - 2026-09-25 11:14:13] **Unknown:** Thank you for your patience. - [2026-09-25 11:14:14 - 2026-09-25 11:14:19] **Unknown:** If you would rather not wait to be answered Our contact center is less busy after 4 p.m. - [2026-09-25 11:14:19 - 2026-09-25 11:14:23] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-25 11:14:23 - 2026-09-25 11:14:24] **Unknown:** Friday and. - [2026-09-25 11:14:24 - 2026-09-25 11:14:24] **Unknown:** Have you done it? - [2026-09-25 11:14:24 - 2026-09-25 11:14:25] **Unknown:** Chopping. - [2026-09-25 11:14:26 - 2026-09-25 11:14:28] **Unknown:** How do you fancy going to link Lincoln with your car? - [2026-09-25 11:14:29 - 2026-09-25 11:14:31] **Unknown:** And I'll cover all the two and one. - [2026-09-25 11:14:32 - 2026-09-25 11:14:32] **Unknown:** Amazing Lincoln? - [2026-09-25 11:14:33 - 2026-09-25 11:14:33] **Unknown:** One. - [2026-09-25 11:14:33 - 2026-09-25 11:14:34] **Unknown:** That's my name. - [2026-09-25 11:14:34 - 2026-09-25 11:14:36] **Unknown:** That's what. - [2026-09-25 11:14:36 - 2026-09-25 11:14:37] **Unknown:** That's me. - [2026-09-25 11:14:37 - 2026-09-25 11:14:38] **Unknown:** I'll cover the cost. - [2026-09-25 11:14:39 - 2026-09-25 11:14:39] **Unknown:** And more. - [2026-09-25 11:14:45 - 2026-09-25 11:14:52] **Unknown:** If you are calling about procedure results, please give rise to all endoscopy results as sent back to the referring clinician or duty. - [2026-09-25 11:14:53 - 2026-09-25 11:14:56] **Unknown:** You are currently number five in the queue. - [2026-09-25 11:15:03 - 2026-09-25 11:15:05] **Unknown:** It's in Queensland. - [2026-09-25 11:15:05 - 2026-09-25 11:15:06] **Unknown:** I won my day. - [2026-09-25 11:15:09 - 2026-09-25 11:15:11] **Unknown:** I'm busy here about so. - [2026-09-25 11:15:12 - 2026-09-25 11:15:15] **Unknown:** So it has to be the afternoon in Chicago. - [2026-09-25 11:15:16 - 2026-09-25 11:15:19] **Unknown:** You are currently number five in the queue. - [2026-09-25 11:15:19 - 2026-09-25 11:15:21] **Unknown:** Sorry, but all our operators. - [2026-09-25 11:15:21 - 2026-09-25 11:15:21] **Unknown:** We don't know about your time. - [2026-09-25 11:15:22 - 2026-09-25 11:15:22] **Unknown:** Yeah, we do. - [2026-09-25 11:15:22 - 2026-09-25 11:15:25] **Unknown:** A member of the team will be with you as soon as. - [2026-09-25 11:15:25 - 2026-09-25 11:15:26] **Unknown:** Better even he says, oh, it's even better. - [2026-09-25 11:15:26 - 2026-09-25 11:15:28] **Unknown:** Thank you for your patience. - [2026-09-25 11:15:28 - 2026-09-25 11:15:33] **Unknown:** If you would rather not wait to be answered, our contact centre is less busy after 2 p.m. - [2026-09-25 11:15:33 - 2026-09-25 11:15:37] **Unknown:** Monday, Tuesday, Wednesday, Thursday and after 2 p.m. - [2026-09-25 11:15:37 - 2026-09-25 11:15:38] **Unknown:** Friday and Saturdays. - [2026-09-25 11:15:39 - 2026-09-25 11:15:39] **Unknown:** Chicago after two. - [2026-09-25 11:15:40 - 2026-09-25 11:15:41] **Unknown:** And we're doing Red Romans. - [2026-09-25 11:15:43 - 2026-09-25 11:15:44] **Unknown:** They're idiots. - [2026-09-25 11:15:44 - 2026-09-25 11:15:45] **Unknown:** I'm not going to take from them. - [2026-09-25 11:15:47 - 2026-09-25 11:15:50] **Unknown:** Yeah, I mean, if they want to give me back, that other one would have a pussy. - [2026-09-25 11:16:03 - 2026-09-25 11:16:10] **Unknown:** WP results are sent back to the referring clinician or GP, you are currently number five in the queue. - [2026-09-25 11:16:30 - 2026-09-25 11:16:33] **Unknown:** You are currently number five in the queue. - [2026-09-25 11:16:33 - 2026-09-25 11:16:36] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-25 11:16:37 - 2026-09-25 11:16:39] **Unknown:** A member of the team will be with you as soon as they - [2026-09-25 11:16:40 - 2026-09-25 11:16:40] **Unknown:** Can. - [2026-09-25 11:16:41 - 2026-09-25 11:16:42] **Unknown:** Thank you for your patience. - [2026-09-25 11:16:42 - 2026-09-25 11:16:47] **Unknown:** If you would rather not wait to be answered our contact centre is left busy after 4 p.m. - [2026-09-25 11:16:47 - 2026-09-25 11:16:51] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-25 11:16:51 - 2026-09-25 11:16:52] **Unknown:** Friday and Saturday. - [2026-09-25 11:16:52 - 2026-09-25 11:16:53] **Unknown:** and Saturdays. - [2026-09-25 11:17:13 - 2026-09-25 11:17:15] **Unknown:** If you are calling about procedural, شاء الله. - [2026-09-25 11:17:28 - 2026-09-25 11:17:30] **Unknown:** So, I've added the Olympic bounces onwards. - [2026-09-25 11:17:31 - 2026-09-25 11:17:32] **Unknown:** Yeah, yes, it does. - [2026-09-25 11:17:33 - 2026-09-25 11:17:38] **Unknown:** I can't do a bingo here because it sounds the wrong way, but then again, if you point the bounces, it's at one point. - [2026-09-25 11:17:44 - 2026-09-25 11:17:47] **Unknown:** You are currently number five in the queue. - [2026-09-25 11:17:48 - 2026-09-25 11:17:51] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-25 11:17:51 - 2026-09-25 11:17:54] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-25 11:17:55 - 2026-09-25 11:17:56] **Unknown:** Thank you for your patience. - [2026-09-25 11:17:57 - 2026-09-25 11:18:01] **Unknown:** If you would rather not wait to be answered, our contact center is less busy after 4 p.m. - [2026-09-25 11:18:01 - 2026-09-25 11:18:04] **Unknown:** Monday, Tuesday, Wednesday and Thursday. - [2026-09-25 11:18:04 - 2026-09-25 11:18:05] **Unknown:** and Thursday and after 2 p.m. - [2026-09-25 11:18:05 - 2026-09-25 11:18:07] **Unknown:** Friday and Saturdays, - [2026-09-25 11:18:07 - 2026-09-25 11:18:09] **Unknown:** Yeah, everybody's up. - [2026-09-25 11:18:27 - 2026-09-25 11:18:32] **Unknown:** If you, are calling about procedure results, please be advised all endoscopy results are. - [2026-09-25 11:18:33 - 2026-09-25 11:18:34] **Unknown:** Oh no, it's already in. - [2026-09-25 11:18:34 - 2026-09-25 11:18:35] **Unknown:** Clinician or GP. - [2026-09-25 11:18:35 - 2026-09-25 11:18:38] **Unknown:** You are currently number two in the queue. - [2026-09-25 11:18:52 - 2026-09-25 11:19:01] **Unknown:** You are currently number two in the queue. - [2026-09-25 11:19:02 - 2026-09-25 11:19:05] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-25 11:19:05 - 2026-09-25 11:19:08] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-25 11:19:09 - 2026-09-25 11:19:10] **Unknown:** Thank you for your patience. - [2026-09-25 11:19:11 - 2026-09-25 11:19:15] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m. - [2026-09-25 11:19:16 - 2026-09-25 11:19:21] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 pm Friday and Saturdays - [2026-09-25 11:19:41 - 2026-09-25 11:19:49] **Unknown:** If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-25 11:19:49 - 2026-09-25 11:19:52] **Unknown:** You are currently number two in the queue. - [2026-09-25 11:20:04 - 2026-09-25 11:20:13] **Unknown:** You are currently number two - [2026-09-25 11:20:13 - 2026-09-25 11:20:15] **Unknown:** In the queue. - [2026-09-25 11:20:15 - 2026-09-25 11:20:15] **Unknown:** the queue. - [2026-09-25 11:20:16 - 2026-09-25 11:20:19] **Unknown:** Sorry but all our operators are busy at the moment. - [2026-09-25 11:20:19 - 2026-09-25 11:20:22] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-25 11:20:23 - 2026-09-25 11:20:24] **Unknown:** Thank you for your patience. - [2026-09-25 11:20:25 - 2026-09-25 11:20:28] **Unknown:** If you would rather not wait to be answered our contact centre. - [2026-09-25 11:20:28 - 2026-09-25 11:20:30] **Unknown:** is less busy after 4 p.m. - [2026-09-25 11:20:30 - 2026-09-25 11:20:34] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-25 11:20:34 - 2026-09-25 11:20:35] **Unknown:** Friday and Saturdays. - [2026-09-25 11:20:49 - 2026-09-25 11:20:51] **Behnam:** Yeah one second. - [2026-09-25 11:20:55 - 2026-09-25 11:21:03] **Unknown:** If you are calling about the seizure results, please be advised all NWR are sent back to the referring clinician or GP. - [2026-09-25 11:21:03 - 2026-09-25 11:21:06] **Unknown:** You are currently number two in the queue. - [2026-09-25 11:21:17 - 2026-09-25 11:21:18] **Behnam:** 1490. - [2026-09-25 11:21:23 - 2026-09-25 11:21:24] **Behnam:** Rafael's ringing me. - [2026-09-25 11:21:25 - 2026-09-25 11:21:25] **Behnam:** Can you ring him? - [2026-09-25 11:21:25 - 2026-09-25 11:21:26] **Behnam:** Because I'm on hold with me. - [2026-09-25 11:21:27 - 2026-09-25 11:21:30] **Unknown:** You are currently number one in the queue. - [2026-09-25 11:21:30 - 2026-09-25 11:21:33] **Unknown:** Sorry but all our operators are busy at the moment. - [2026-09-25 11:21:33 - 2026-09-25 11:21:36] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-25 11:21:37 - 2026-09-25 11:21:38] **Unknown:** Thank you for your patience. - [2026-09-25 11:21:39 - 2026-09-25 11:21:39] **Unknown:** If you would - [2026-09-25 11:21:40 - 2026-09-25 11:21:42] **Unknown:** Rather not wait to be answered our contact center. - [2026-09-25 11:21:42 - 2026-09-25 11:21:42] **Unknown:** Peace of palace. - [2026-09-25 11:21:42 - 2026-09-25 11:21:44] **Unknown:** Busy after 4 p.m. - [2026-09-25 11:21:44 - 2026-09-25 11:21:44] **Unknown:** Monday. - [2026-09-25 11:21:45 - 2026-09-25 11:21:48] **Unknown:** Wednesday and Thursday and after 2 p.m. - [2026-09-25 11:21:48 - 2026-09-25 11:21:48] **Unknown:** Friday. - [2026-09-25 11:21:48 - 2026-09-25 11:21:50] **Unknown:** Magic peace of peace. - [2026-09-25 11:21:52 - 2026-09-25 11:21:52] **Unknown:** Magic. - [2026-09-25 11:21:52 - 2026-09-25 11:22:12] **Unknown:** piece of 360 and 2. yeah. yeah Good morning, good morning. - [2026-09-25 11:22:12 - 2026-09-25 11:22:13] **Unknown:** Hello, how can I help you?