# Call Recording Transcript

- Started: 2026-09-18 13:15:00
- Direction: outbound
- Caller: Behnam
- Destination: 01142712166
- Duration: 51s
- Disposition: ANSWERED

## Transcript

- [2026-09-18 13:15:01 - 2026-09-18 13:15:05] **Unknown:** Thank you for calling the Sheffield Endoscopy Centre at Sheffield Teaching Hospitals.
- [2026-09-18 13:15:06 - 2026-09-18 13:15:10] **Unknown:** Please ensure you have your hospital number ready for when the operator answers your call.
- [2026-09-18 13:15:11 - 2026-09-18 13:15:14] **Unknown:** Your hospital number can be found on any letter we have sent you.
- [2026-09-18 13:15:15 - 2026-09-18 13:15:18] **Unknown:** We have introduced a new computer system in the trust.
- [2026-09-18 13:15:19 - 2026-09-18 13:15:23] **Unknown:** Please bear with us as these new processes may take a little longer initially.
- [2026-09-18 13:15:23 - 2026-09-18 13:15:26] **Unknown:** We will try to process your call as quickly as possible.
- [2026-09-18 13:15:26 - 2026-09-18 13:15:31] **Unknown:** but we apologize in advance for any delays and inconvenience this may cause.
- [2026-09-18 13:15:31 - 2026-09-18 13:15:33] **Unknown:** Thank you for your patience.
- [2026-09-18 13:15:33 - 2026-09-18 13:15:40] **Unknown:** We are very sorry, but we are currently experiencing high call demand and are unable to answer at this time.
- [2026-09-18 13:15:40 - 2026-09-18 13:15:45] **Unknown:** Our periods of lower demand are between 2 p.m. and 4 p.m.
- [2026-09-18 13:15:45 - 2026-09-18 13:15:46] **Unknown:** Tuesday to Friday.
- [2026-09-18 13:15:46 - 2026-09-18 13:15:49] **Unknown:** We recommend calling back at these times.
- [2026-09-18 13:15:49 - 2026-09-18 13:15:51] **Unknown:** We apologize for any income.