# Call Recording Transcript

- Started: 2026-09-17 10:28:27
- Direction: outbound
- Caller: Behnam
- Destination: 01142565900
- Duration: 1m 57s
- Disposition: ANSWERED

## Transcript

- [2026-09-17 10:28:27 - 2026-09-17 10:28:29] **Unknown:** Thank you for calling Sitna BMW and MINI.
- [2026-09-17 10:28:30 - 2026-09-17 10:28:33] **Unknown:** Calls are recorded for training and monitoring purposes.
- [2026-09-17 10:28:33 - 2026-09-17 10:28:36] **Unknown:** We are about to offer you a selection of options.
- [2026-09-17 10:28:36 - 2026-09-17 10:28:39] **Unknown:** Please listen to all options so that we can best place your call.
- [2026-09-17 10:28:40 - 2026-09-17 10:28:44] **Unknown:** If you have a new or ongoing sales inquiry, please press one.
- [2026-09-17 10:28:44 - 2026-09-17 10:28:49] **Unknown:** To make or amend a service, recall or MOT booking, please press two.
- [2026-09-17 10:28:50 - 2026-09-17 10:28:55] **Unknown:** If your vehicle is currently with our service team and you need an update, please press three.
- [2026-09-17 10:28:56 - 2026-09-17 10:28:59] **Unknown:** To speak to the parts department, please press four.
- [2026-09-17 10:28:59 - 2026-09-17 10:29:08] **Unknown:** To speak to the Good morning.
- [2026-09-17 10:29:10 - 2026-09-17 10:29:10] **Behnam:** Good morning.
- [2026-09-17 10:29:10 - 2026-09-17 10:29:12] **Behnam:** Can I give you a phone number I'm looking for, please?
- [2026-09-17 10:29:13 - 2026-09-17 10:29:13] **Behnam:** Yeah.
- [2026-09-17 10:29:13 - 2026-09-17 10:29:14] **Behnam:** Yeah, it's five one.
- [2026-09-17 10:29:15 - 2026-09-17 10:29:16] **Behnam:** Yeah.
- [2026-09-17 10:29:16 - 2026-09-17 10:29:17] **Behnam:** One seven.
- [2026-09-17 10:29:17 - 2026-09-17 10:29:18] **Behnam:** Yeah.
- [2026-09-17 10:29:18 - 2026-09-17 10:29:19] **Behnam:** Seven three.
- [2026-09-17 10:29:20 - 2026-09-17 10:29:20] **Behnam:** Yeah.
- [2026-09-17 10:29:20 - 2026-09-17 10:29:21] **Behnam:** Eight seven.
- [2026-09-17 10:29:22 - 2026-09-17 10:29:23] **Behnam:** Yeah. 935.
- [2026-09-17 10:29:28 - 2026-09-17 10:29:30] **Unknown:** Okay, some sort of cover.
- [2026-09-17 10:29:31 - 2026-09-17 10:29:31] **Unknown:** Yes.
- [2026-09-17 10:29:32 - 2026-09-17 10:29:33] **Unknown:** Okay, we've not got any stock.
- [2026-09-17 10:29:34 - 2026-09-17 10:29:35] **Unknown:** Yeah, we've not got any stock.
- [2026-09-17 10:29:35 - 2026-09-17 10:29:38] **Unknown:** We can order it in and get into Sheffield for.
- [2026-09-17 10:29:38 - 2026-09-17 10:29:45] **Unknown:** If I order it now, I can get in Sheffield for about 2:30 this afternoon including about £70. 21.
- [2026-09-17 10:29:46 - 2026-09-17 10:29:47] **Behnam:** Yeah yesterday's I'd like that.
- [2026-09-17 10:29:49 - 2026-09-17 10:29:50] **Unknown:** Yeah you'd like me to order that for you?
- [2026-09-17 10:29:50 - 2026-09-17 10:29:51] **Behnam:** Yes, please, yeah.
- [2026-09-17 10:29:51 - 2026-09-17 10:29:53] **Unknown:** Okay, no problem.
- [2026-09-17 10:29:53 - 2026-09-17 10:29:57] **Unknown:** Okay, so it'll be here from half two, 3:00 onwards today.
- [2026-09-17 10:29:58 - 2026-09-17 10:29:59] **Unknown:** What nature I reserve you, Tom?
- [2026-09-17 10:30:00 - 2026-09-17 10:30:01] **Behnam:** Uh, men, please.
- [2026-09-17 10:30:01 - 2026-09-17 10:30:01] **Behnam:** Rafraf.
- [2026-09-17 10:30:01 - 2026-09-17 10:30:03] **Behnam:** Surname's Rafraf.
- [2026-09-17 10:30:03 - 2026-09-17 10:30:05] **Behnam:** R-A-F, R-A-F, first name.
- [2026-09-17 10:30:05 - 2026-09-17 10:30:07] **Unknown:** R-A-F, R-A-F, yeah.
- [2026-09-17 10:30:07 - 2026-09-17 10:30:08] **Behnam:** Yeah, that's it.
- [2026-09-17 10:30:08 - 2026-09-17 10:30:09] **Unknown:** That's right.
- [2026-09-17 10:30:09 - 2026-09-17 10:30:10] **Unknown:** Okay, that is not a problem.
- [2026-09-17 10:30:10 - 2026-09-17 10:30:14] **Unknown:** If you still sat there in the morning, you'll get courtesy text automatically off the computer.
- [2026-09-17 10:30:15 - 2026-09-17 10:30:17] **Behnam:** Yeah, I'll come later or tomorrow morning, that's fine.
- [2026-09-17 10:30:17 - 2026-09-17 10:30:18] **Behnam:** Thanks a lot.
- [2026-09-17 10:30:18 - 2026-09-17 10:30:19] **Unknown:** That is perfect, sir.
- [2026-09-17 10:30:19 - 2026-09-17 10:30:20] **Unknown:** We open at 8:30 in the morning.
- [2026-09-17 10:30:21 - 2026-09-17 10:30:22] **Behnam:** Perfect, thank you.
- [2026-09-17 10:30:22 - 2026-09-17 10:30:22] **Behnam:** See you later.
- [2026-09-17 10:30:22 - 2026-09-17 10:30:23] **Behnam:** Thank you, sir.
- [2026-09-17 10:30:23 - 2026-09-17 10:30:23] **Behnam:** Bye.