# Call Recording Transcript

- Started: 2026-09-17 09:48:20
- Direction: outbound
- Caller: Behnam
- Destination: 01132650222
- Duration: 1m 44s
- Disposition: ANSWERED

## Transcript

- [2026-09-17 09:48:21 - 2026-09-17 09:48:24] **Unknown:** Welcome to Pharmacy2U, the UK's largest online pharmacy.
- [2026-09-17 09:48:24 - 2026-09-17 09:48:29] **Unknown:** To ensure the highest level of service, we may record this call for training and quality purposes.
- [2026-09-17 09:48:29 - 2026-09-17 09:48:32] **Unknown:** You will be presented with some options shortly.
- [2026-09-17 09:48:32 - 2026-09-17 09:48:35] **Unknown:** Please select the service you are calling about today.
- [2026-09-17 09:48:36 - 2026-09-17 09:48:38] **Unknown:** Press one for your NHS prescription.
- [2026-09-17 09:48:39 - 2026-09-17 09:48:42] **Unknown:** Please enter your date of birth in eight digit format.
- [2026-09-17 09:48:42 - 2026-09-17 09:48:44] **Unknown:** If your date of birth is second of March.
- [2026-09-17 09:48:50 - 2026-09-17 09:48:52] **Unknown:** You will be presented with some options shortly.
- [2026-09-17 09:48:53 - 2026-09-17 09:48:55] **Unknown:** Please select the service you are calling about today.
- [2026-09-17 09:48:56 - 2026-09-17 09:48:58] **Unknown:** Press one for your NHS prescription.
- [2026-09-17 09:48:59 - 2026-09-17 09:49:00] **Unknown:** Press two for private online.
- [2026-09-17 09:49:01 - 2026-09-17 09:49:03] **Unknown:** Press one to place an order.
- [2026-09-17 09:49:03 - 2026-09-17 09:49:05] **Unknown:** Press two to check on an order.
- [2026-09-17 09:49:06 - 2026-09-17 09:49:07] **Unknown:** Press three to update your account.
- [2026-09-17 09:49:08 - 2026-09-17 09:49:10] **Unknown:** Press 4 to close your account.
- [2026-09-17 09:49:10 - 2026-09-17 09:49:12] **Unknown:** Press 5 to speak.
- [2026-09-17 09:49:13 - 2026-09-17 09:49:18] **Unknown:** Because you pay for your prescriptions, we need a valid payment method to process your order.
- [2026-09-17 09:49:18 - 2026-09-17 09:49:19] **Unknown:** You can add your payment
- [2026-09-17 09:49:20 - 2026-09-17 09:49:22] **Unknown:** Tails online or via our app.
- [2026-09-17 09:49:22 - 2026-09-17 09:49:27] **Unknown:** Alternatively, please press one to speak to customer services, or press hand.
- [2026-09-17 09:49:27 - 2026-09-17 09:49:30] **Unknown:** Please hold as we connect you to the next available advisor.
- [2026-09-17 09:49:43 - 2026-09-17 09:49:43] **Unknown:** Hello?
- [2026-09-17 09:49:50 - 2026-09-17 09:49:50] **Unknown:** Hello?
- [2026-09-17 09:50:01 - 2026-09-17 09:50:02] **Unknown:** Hello.