# Call Recording Transcript

- Started: 2026-09-17 09:16:58
- Direction: outbound
- Caller: Behnam
- Destination: 01142565900
- Duration: 1m 8s
- Disposition: ANSWERED

## Transcript

- [2026-09-17 09:16:58 - 2026-09-17 09:17:00] **Unknown:** Thank you for calling Sitna BMW and MINI.
- [2026-09-17 09:17:01 - 2026-09-17 09:17:04] **Unknown:** Calls are recorded for training and monitoring purposes.
- [2026-09-17 09:17:04 - 2026-09-17 09:17:07] **Unknown:** We are about to offer you a selection of options.
- [2026-09-17 09:17:07 - 2026-09-17 09:17:10] **Unknown:** Please listen to all options so that we can best place your call.
- [2026-09-17 09:17:11 - 2026-09-17 09:17:15] **Unknown:** If you have a new or ongoing sales inquiry, please press one.
- [2026-09-17 09:17:15 - 2026-09-17 09:17:20] **Unknown:** To make or amend a service, recall or MOT booking, please press two.
- [2026-09-17 09:17:21 - 2026-09-17 09:17:26] **Unknown:** If your vehicle is currently with our service team and you need an update, please press three.
- [2026-09-17 09:17:27 - 2026-09-17 09:17:30] **Unknown:** To speak to the parts department, please press four.
- [2026-09-17 09:17:30 - 2026-09-17 09:17:31] **Unknown:** To speak to the Bordie shop.
- [2026-09-17 09:17:59 - 2026-09-17 09:18:00] **Unknown:** Thank you for calling the parts team.
- [2026-09-17 09:18:01 - 2026-09-17 09:18:05] **Unknown:** We can't answer the phone at the moment, so please leave a message after the tone including