# Call Recording Transcript

- Started: 2026-09-14 11:02:01
- Direction: inbound
- Caller: +448000520557
- Destination: Behnam
- Duration: 1m 57s
- Disposition: ANSWERED

## Transcript

- [2026-09-14 11:02:01 - 2026-09-14 11:02:02] **Behnam:** Hello.
- [2026-09-14 11:02:04 - 2026-09-14 11:02:04] **Behnam:** Hello.
- [2026-09-14 11:02:06 - 2026-09-14 11:02:08] **Unknown:** Hi, it's Jordan calling from Virgin Media.
- [2026-09-14 11:02:08 - 2026-09-14 11:02:09] **Unknown:** How are you today?
- [2026-09-14 11:02:09 - 2026-09-14 11:02:10] **Behnam:** Yeah, all right, thank you.
- [2026-09-14 11:02:10 - 2026-09-14 11:02:11] **Behnam:** Yes, yeah.
- [2026-09-14 11:02:12 - 2026-09-14 11:02:12] **Unknown:** Perfect.
- [2026-09-14 11:02:12 - 2026-09-14 11:02:13] **Unknown:** Yeah, good, thanks.
- [2026-09-14 11:02:13 - 2026-09-14 11:02:13] **Unknown:** for us.
- [2026-09-14 11:02:14 - 2026-09-14 11:02:15] **Unknown:** And it was just a follow up call.
- [2026-09-14 11:02:15 - 2026-09-14 11:02:17] **Unknown:** You had a look on our website to get services.
- [2026-09-14 11:02:17 - 2026-09-14 11:02:18] **Behnam:** We placed an order.
- [2026-09-14 11:02:19 - 2026-09-14 11:02:20] **Behnam:** We placed an order.
- [2026-09-14 11:02:21 - 2026-09-14 11:02:22] **Unknown:** Was it online that you placed?
- [2026-09-14 11:02:22 - 2026-09-14 11:02:23] **Behnam:** Yeah, we did.
- [2026-09-14 11:02:23 - 2026-09-14 11:02:23] **Behnam:** Yeah, yeah.
- [2026-09-14 11:02:24 - 2026-09-14 11:02:28] **Unknown:** Yeah, I'll just double check it's all gone through all right, just because it's flagged up to give you a call.
- [2026-09-14 11:02:28 - 2026-09-14 11:02:30] **Unknown:** It's number 41a your property.
- [2026-09-14 11:02:30 - 2026-09-14 11:02:31] **Behnam:** Yeah, yeah, that's fine.
- [2026-09-14 11:02:31 - 2026-09-14 11:02:33] **Behnam:** I replaced the order and the installations this Friday, I think.
- [2026-09-14 11:02:48 - 2026-09-14 11:02:49] **Unknown:** Oh, okay.
- [2026-09-14 11:02:49 - 2026-09-14 11:02:55] **Unknown:** So yeah, that that property needs releasing on our system before we can get the order booked in fully.
- [2026-09-14 11:02:55 - 2026-09-14 11:02:56] **Unknown:** Yeah.
- [2026-09-14 11:02:56 - 2026-09-14 11:02:59] **Behnam:** I know we tried it before and it didn't work out, but
- [2026-09-14 11:03:01 - 2026-09-14 11:03:05] **Behnam:** I think it was because of getting the landlord's authorization to drill a hole in the wall.
- [2026-09-14 11:03:06 - 2026-09-14 11:03:06] **Behnam:** Yeah.
- [2026-09-14 11:03:06 - 2026-09-14 11:03:07] **Behnam:** Is that what it is?
- [2026-09-14 11:03:07 - 2026-09-14 11:03:07] **Behnam:** Yeah.
- [2026-09-14 11:03:08 - 2026-09-14 11:03:09] **Unknown:** Yeah, it's just a way leave.
- [2026-09-14 11:03:09 - 2026-09-14 11:03:14] **Behnam:** Like provide the landlord's number to sort of because he's aware of it and he's not going to be a problem.
- [2026-09-14 11:03:14 - 2026-09-14 11:03:17] **Unknown:** Yeah, of course, yeah, and I'll get it sorted for you today.
- [2026-09-14 11:03:17 - 2026-09-14 11:03:19] **Unknown:** All right, what, what's his number?
- [2026-09-14 11:03:19 - 2026-09-14 11:03:20] **Behnam:** Just bear with me.
- [2026-09-14 11:03:25 - 2026-09-14 11:03:28] **Behnam:** It was through an agency, you see, and they were a nine man.
- [2026-09-14 11:03:28 - 2026-09-14 11:03:32] **Behnam:** They probably wanted to charge him for answering the question or something, but he's packed that in.
- [2026-09-14 11:03:33 - 2026-09-14 11:03:35] **Behnam:** It's 07494.
- [2026-09-14 11:03:37 - 2026-09-14 11:03:40] **Behnam:** yeah 56637.
- [2026-09-14 11:03:41 - 2026-09-14 11:03:46] **Unknown:** Perfect yeah i'll get it sorted for you today once that's done i'll give you a call back and we'll get it but
- [2026-09-14 11:03:46 - 2026-09-14 11:03:47] **Behnam:** It's no problem.
- [2026-09-14 11:03:47 - 2026-09-14 11:03:52] **Behnam:** If you can't get a hold of me, if you want to email because I'll be in and out of meetings, I'll try again.
- [2026-09-14 11:03:53 - 2026-09-14 11:03:55] **Behnam:** And his name's Craig, if it helps.
- [2026-09-14 11:03:56 - 2026-09-14 11:03:56] **Unknown:** Okay, perfect.
- [2026-09-14 11:03:57 - 2026-09-14 11:03:57] **Unknown:** All right.